In-Demand Pet insurance team leader Jobs in North Lakes, Qld

Team Leader Performance Repair Coordination
Auto & General Holdings —North Lakes QLD
- Leadership
- Communication skills
- Parental leave
- Employee discount
Quick Apply
Process Analyst
Auto & General Holdings —North Lakes QLD
- Temporary
- Bachelor's degree
- No degree
- Business
- Work from home
- Parental leave
Quick Apply
Desktop Home Assessor
Auto & General Holdings —North Lakes QLD
- Organisational skills
- Time management
- Parental leave
- Employee discount
Quick Apply
Motor Claims Team Leader
Auto & General Holdings —North Lakes QLD
- Temporary
- No degree
- Conflict management
- Financial services
- Parental leave
- Employee discount
Quick Apply
Team Leader Claims Process
Auto & General Holdings —North Lakes QLD
- Financial services
- Leadership
- Communication skills
- Parental leave
- Employee discount
Quick Apply
Technical Coach Team Leader
Auto & General Holdings —North Lakes QLD
- Leadership
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Assessing Auditor
Auto & General Holdings —North Lakes QLD
- Carpentry
- No degree
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Business Analyst
Auto & General Holdings —North Lakes QLD
- Management
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Head of Specialised Claims
Auto & General Holdings —North Lakes QLD
- No degree
- In-person
- Communication skills
- Parental leave
- Employee discount
Quick Apply
13d
Learning Systems Administrator
Auto & General Holdings —North Lakes QLD
- Microsoft Office
- Administrative experience
- No degree
- Work from home
- Parental leave
Quick Apply
3d
Risk Support Analyst
Auto & General Holdings —North Lakes QLD
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Gym membership
Quick Apply
Team Leader Technical Motor Claims
Auto & General Holdings —North Lakes QLD
- Management
- Leadership
- Parental leave
- Gym membership
Quick Apply
Total Loss Consultant
Auto & General Holdings —North Lakes QLD
- Customer service
- Analysis skills
- Communication skills
- Parental leave
- Employee discount
Quick Apply
Claims Quality Assurance Consultant
Auto & General Holdings —North Lakes QLD
- Communication skills
- Parental leave
- Employee discount
Quick Apply
Head of Moderate Home Claims
Auto & General Holdings —North Lakes QLD
- No degree
- Communication skills
- Negotiation
- Parental leave
- Gym membership
Quick Apply
Frontline Claims Manager Home
Auto & General Holdings —North Lakes QLD
- Free parking
- Parental leave
Quick Apply
5d
Knowledge Writer
Auto & General Holdings —North Lakes QLD
- Writing skills
- Data analysis skills
- Parental leave
- Gym membership
Quick Apply
Project Coordinator
Auto & General Holdings —North Lakes QLD
- Analysis skills
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Resilience Support Analyst
Auto & General Holdings —Mango Hill QLD
- Finance
- Analysis skills
- Bachelor's degree
- Work from home
- Parental leave
Quick Apply
5d
Change & Communications Analyst
Auto & General Holdings —North Lakes QLD
- No degree
- Agile
- Communication skills
- Parental leave
- Gym membership
Quick Apply

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Team Leader Performance Repair Coordination

Auto & General Holdings -
North Lakes QLD

Quick Apply

Job Details

Permanent

Benefits

Employee rewards program
Parental leave
Employee discount
Paid volunteer leave
Insurance services

Qualifications

Leadership
Communication skills

Full Job Description

The role:
As our new Performance Repair Coordination Team Leader, you will drive the daily operational rhythm of the PRC function within Home Commercial. You'll translate portfolio data, ageing claims and SLA exceptions into decisive action - allocating work, coaching PRCs, and keeping builders and internal stakeholders aligned to restore repair momentum. You'll own execution quality and escalation discipline, while supporting builder accountability and broader commercial governance led by the PRM.

Key Accountabilities:
Team Leadership & Capability

Lead, coach and develop PRCs through clear operating rhythms, measurable expectations and timely feedback to drive consistent, high-quality execution
Build a high-performance, accountable team culture aligned to the A&G Way

Portfolio Control & Repair Momentum

Own team-level visibility of delayed, at-risk and ageing repairs, directing prioritisation based on customer impact, SLA risk and commercial exposure
Ensure PRCs maintain clear improvement actions and committed next steps, intervening where blockers require coordinated or cross-functional resolution

Builder Partner Execution

Ensure batch packs, action lists and operating cadences are consistently issued and actively managed, holding builders to agreed response and milestone expectations
Coordinate targeted recovery activity and escalate persistent non-response or repeat failure through the agreed governance pathway

Governance, Escalation & Stakeholder Leadership

Act as the primary operational escalation point across PRCs, builders and internal teams, distinguishing tactical blockers from matters requiring PRM or commercial intervention
Provide PRMs and Commercial leaders with concise evidence, risk assessment and recommended actions to support governance decisions

Performance Insight & Operating Model Discipline

Maintain accurate reporting on repair momentum, delays, builder responsiveness and outcomes, identifying systemic bottlenecks and recurring failure patterns
Embed compliance with the Home operating model, severity framework and contracted service expectations

What experience you’ll bring:

Demonstrated people leadership experience, including coaching, workload management, performance feedback and capability development
Experience in home claims, insurance building, repair coordination, supplier performance or high-volume service operations, preferred
Strong practical understanding of the insurance repair lifecycle, key milestones, builder obligations, common failure points and the ability to manage high-volume queues, ageing work and SLA recovery activity
Strong commercial judgement, escalation discipline and the ability to separate tactical blockers from matters requiring governance intervention, including concise risk assessment and recommended actions
Confident engaging builder partners, setting expectations, challenging avoidable delay and securing accountable commitments
Ability to use workflow, reporting and performance data to set priorities, allocate capacity and evidence outcomes
Strong stakeholder leadership across various levels, along with high ownership, resilience and clear communication skills
Customer impact awareness and a demonstrated zero-detriment mindset
Ability to lead change, embed new operating routines and sustain consistent execution across the team

Our perks:

Location: North Lakes - Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.
Options for extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year and benefit from flexible work arrangements.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Award Winning Workplace Giving Program - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Employee discount - You’ll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

About us:

Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Coles and Qantas Insurance.

Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

pet insurance team leader jobs in north lakes, qld

Team Leader Performance Repair Coordination

Process Analyst

Desktop Home Assessor

Motor Claims Team Leader

Team Leader Claims Process

Technical Coach Team Leader

Assessing Auditor

Business Analyst

Head of Specialised Claims

Learning Systems Administrator

Risk Support Analyst

Team Leader Technical Motor Claims

Total Loss Consultant

Claims Quality Assurance Consultant

Head of Moderate Home Claims

Frontline Claims Manager Home

Knowledge Writer

Project Coordinator

Resilience Support Analyst

Change & Communications Analyst

I want to receive the latest job alert for pet insurance team leader in north lakes, qld

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