In-Demand Relationship manager newcastle, nsw Jobs in Newcastle, Nsw

Senior Customer Service Officer
Crown Lands and Public Spaces —Newcastle NSW
- $102,936 - $113,579 a year
- Full-time
- Customer service
- Communication skills
- Time management
14d
Property Viewer
DOMU Co Australia Pty Ltd —Newcastle NSW
- $70 - $130 an hour
- In-person
Quick Apply
Relationship Manager - Newcastle, NSW
ANZ Banking Group —Newcastle NSW
- Full-time
Equity, Diversity and Inclusion Coordinator
University of Newcastle —Callaghan NSW
- Full-time
- Research
- University
- Communication skills
- Health insurance
- Parental leave
Regional Branch Manager
Cummins Inc. —Newcastle NSW
- Business development
- Health insurance
- Parental leave
Senior Manager, Shared Services Centre Newcastle
Department of Education —Newcastle NSW
- $154,231 - $178,369 a year
- Full-time
- Management
- Human resources
- Leadership
- Opportunities for advancement
7d
Manager - Employee Relations
Hunter New England Local Health District —Newcastle NSW
- $153,559 - $182,954 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
- Annual leave
- Parental leave
14d
Customer Development Manager NAPA - Newcastle
NAPA —Broadmeadow NSW
- Full-time
- CRM software
- Sales
- Business development
- Parental leave
Quick Apply
6d
Talent Acquisition Coordinator
WesTrac —Tomago NSW
- Administrative experience
- Recruiting
- Organisational skills
- Parental leave
- Employee assistance program
College Services Assistant
University of Newcastle —Callaghan NSW
- Part-time
- Customer service
- Administrative experience
- University
- Health insurance
- Parental leave
14d
Revenue Officer
Hunter New England Local Health District —Newcastle NSW
- $78,183.85 - $79,973.57 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Parental leave
5d
Project Support Officer
Hunter New England Local Health District —Newcastle NSW
- $39.43 - $40.33 an hour
- Part-time
- Administrative experience
- No degree
- Organisational skills
- Annual leave
- Parental leave
5d
Digital Service Representative - Hunter Region
Department of Customer Service —Newcastle NSW
- $34.22 an hour
- Full-time
- Employee assistance program
9d
Natural Resource Management & Heritage Project Officer
Crown Lands and Public Spaces —Newcastle NSW
- $116,981 - $129,412 a year
- Full-time
- Management
- No degree
- Organisational skills
7d
Cluster Manager NSW - Central Coast and Newcastle
JD Sports Australia & New Zealand —Charlestown NSW
- Leadership
- Parental leave
- Employee assistance program
Night Manager - Mercure Newcastle
MERCURE —Newcastle NSW
- Part-time
- Hospitality
- Microsoft Outlook
- Microsoft Office
Quick Apply
9d
Casual Sales & Partnerships Coordinator — Wellness & Lifestyle Brands
LH Agenda Pty Ltd —Newcastle NSW
- $40 an hour
- Hybrid work
- Sales
- Customer service
- Salesforce
- Work from home
Quick Apply
4h
Senior Compliance Officer
Planning —Newcastle NSW
- $142,695 - $152,731 a year
- Full-time
- Administrative experience
- Analysis skills
- Organisational skills
8d
School Executive Officer
University of Newcastle —Callaghan NSW
- Full-time
- Management
- Administrative experience
- University
- Health insurance
- Parental leave
12d
Office Manager
SYSTRA —Newcastle NSW
- Contract
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
12d

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Senior Customer Service Officer

Crown Lands and Public Spaces -
Newcastle NSW

Apply Now

Job Details

Full-time
$102,936 - $113,579 a year
14 days ago

Qualifications

Knowledge management
Customer service
Records management
Communication skills
Time management

Full Job Description

Crown Lands and Public Spaces

Reference number

551608

Occupation

Technical Customer Service, Land Administration

Work type

Full-Time

Location

Newcastle, Hunter & Region, Dubbo, Wollongong & The South Coast

Salary Information

Clerk Grade 5/6

Closing date

19 August 2026 at 11:55pm

Shape Better Experiences for Communities Across NSW

Senior Customer Service Officer
Temporary Full Time Opportunity up to 30 June 2028
Office location – Newcastle/Nowra/Dubbo.
Salary ranges from $102,936 - $113,579 plus super

We are seeking an experienced and highly motivated Senior Customer Service Officer to play a pivotal role in delivering exceptional customer experiences, driving service improvements, and supporting the effective administration of Crown Land matters. This role is crucial in supporting business improvement initiatives and managing key partnerships to support customer service in Crown Lands.

This is an exciting opportunity for a customer-focused professional who thrives in a fast-paced environment, enjoys tackling complex issues, and can confidently balance multiple priorities while maintaining a high standard of service delivery.

The Role

As a Senior Customer Service Officer, you will be the trusted point of contact for complex enquiries, providing expert advice, building strong stakeholder relationships, and ensuring timely and accurate service delivery.

You'll bring a proactive mindset, strong initiative, and the ability to work independently while contributing to a collaborative, customer-centric team environment.

What You'll Be Doing

Deliver high-quality customer service and administration activities, ensuring objectives, targets, and service standards are achieved.
Provide timely, accurate, and practical advice to management, stakeholders, and customers.
Investigate and resolve enquiries by drawing on legislation, policies, procedures, and operational knowledge.
Prepare and maintain briefs, records, correspondence, reports, and databases with a high level of accuracy.
Build positive working relationships with internal teams, external customers, and partners.
Maintain and share knowledge across the team, contributing to knowledge management and capability development initiatives.
Identify opportunities to improve processes, systems, and customer service outcomes through business improvement initiatives.
Escalate complex or sensitive matters where appropriate and contribute to effective issue resolution.
Provide administrative and operational support across a broad range of customer service activities.

For more information, please visit the Role Description: Senior Customer Service Officer

About You

We're looking for someone who has:

Extensive experience in customer service, stakeholder engagement, or service delivery environments.
Strong communication skills with the ability to engage confidently with a diverse range of stakeholders.
Proven ability to analyse information, solve problems, and make sound recommendations.
Demonstrated experience managing competing priorities and deadlines in a high-volume environment.
Strong organisational and time management skills.
The ability to work independently while contributing positively to team outcomes.
Experience maintaining records, managing information, and working across multiple systems and databases.
A proactive approach to identifying improvements and implementing practical solutions.
Resilience, adaptability, and a customer-first mindset.

Why Join Us?

This is an opportunity to help shape the future of customer experience across Crown Lands.

You'll join a team committed to service excellence, innovation and continuous improvement while working on initiatives that make a real difference to communities, customers and stakeholders across New South Wales.

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close 11:55pm, Wednesday 19th August 2026

Should you require further information about the role please contact Shona Smith via [email protected]

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process (including an alternate format of the application form), ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via [email protected] or (0 63637676 - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career Pathways team for a yarn.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.

Apply Now

Refine Your Search

relationship manager newcastle, nsw jobs in newcastle, nsw

Senior Customer Service Officer

Property Viewer

Relationship Manager - Newcastle, NSW

Equity, Diversity and Inclusion Coordinator

Regional Branch Manager

Senior Manager, Shared Services Centre Newcastle

Manager - Employee Relations

Customer Development Manager NAPA - Newcastle

Talent Acquisition Coordinator

College Services Assistant

Revenue Officer

Project Support Officer

Digital Service Representative - Hunter Region

Natural Resource Management & Heritage Project Officer

Cluster Manager NSW - Central Coast and Newcastle

Night Manager - Mercure Newcastle

Casual Sales & Partnerships Coordinator — Wellness & Lifestyle Brands

Senior Compliance Officer

School Executive Officer

Office Manager

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