At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
- Temporary Full-Time for up to 2 years with a possibility of extension
- Located in Newcastle, offering flexible working arrangements available with mandatory 2–3-days office presence for business requirements
- Competitive salary ranges from $154,231 to $178,369 p.a. plus superannuation and annual leave loading
About the role
As the Senior Manager in a Shared Services Centre, you lead a team that delivers high-volume HR shared services across the Department, ensuring transactional HR services and support are delivered efficiently, while driving improvements to processes and service delivery to streamlined operations and positive customer outcomes.
Your responsibilities:
- Monitor team activities, workload, SLA’s and customer experience and satisfaction
- Analyse service data and reporting to identify trends, risk, service gaps, improvements
- Collaborate and partner with a various stakeholder across the department to implement programs and initiatives
- Facilitate professional development and team capability to driver a high-performing and customer-focused culture.
- Provide advice, support and guidance to team members and management on complex matters.
For further information please click here to view the role description
About you
As a Senior Manager you will be a proven operational people leader with experience managing a large team within a high-volume service delivery setting. You will drive team excellence, improve performance and deliver customer-focused outcomes.
To be successful you will have:
- Strong operational leadership skills, with ability to manage competing priorities in a fast-paced and complex environment
- Demonstrated experience leading change, continuous improvement and process optimisation to improve efficiency
- Exceptional stakeholder engagement and communication skills, to build and maintain strong relationships across a large organisation
- Strong problem-solving and decision-making skills, to resolve issues and manage risks in a timely manner
- Experience and understanding of payroll processes and pay conditions is desirable
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
- Appropriate tertiary qualifications in Human Resources, and/or demonstrated successful experience in office or organisational management in a Shared Services environment
- Demonstrated understanding of and commitment to the value of public education.
Benefits
- Flexible working arrangements
- 35 hour working week
- Competitive pay, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role, as well as your response to the pre-screening question below.
Question 1
Describe how you manage the day-to-day operations of a large processing team working with complex systems and rules. What strategies do you use to ensure accuracy, efficiency, change and compliance, and how do you address any challenges that arise? (300 words max)
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.
Please refer to the Applicant’s Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education,
All other applicants please submit your application by clicking ‘Apply Now’.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date: Wednesday 26 August 2026 at 11:59pm.
We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
