In-Demand Hr consultant Jobs in New South Wales

HR Customer Care Consultant - Remote (Australia)
Employment Hero —Sydney NSW
- Full-time
- Remote
- Salesforce
- Human resources
- QuickBooks
- Parental leave
Quick Apply
Senior Consultant - HR Transformation and Technology - People Consulting
EY —Sydney NSW
- Management
- Recruiting
- AI
- Parental leave
HR/Payroll Guided Implementations Consultant (AU) - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- AI
- Time management
- Parental leave
Quick Apply
Talent Acquisition Partners | Recruiters | Casual Opportunities
Korn Ferry —Sydney NSW
- Remote
- Recruiting
7d
HR Specialist, Contracts Management - APAC
Remote —Sydney NSW
- $29,750 - $67,000 a year
- Remote
- Google Suite
- Conflict management
- AI
- Annual leave
- Work from home
SaaS Implementation Project Manager - Remote - Expression of Interest
Employment Hero —Sydney NSW
- Full-time
- Remote
- Management
- AI
- Communication skills
- Parental leave
Quick Apply
Graduate Trainee – Financing & Advisory
Société Générale —Sydney NSW
- Microsoft Powerpoint
- Microsoft Excel
- No experience needed
People Consultant
Google —Sydney NSW
- Full-time
- Bachelor's degree
- No degree
13d
OCM- HCM Consultant
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- English
- Leadership
Quick Apply
Senior HR Advisor | Strategy, Risk and Transactions | 12-month role
Deloitte —Sydney NSW
- Contract
- Data analysis skills
- Communication skills
- Parental leave
5d
Talent Acquisition Coordinator - 6 Month Contract
CIP Constructions —Sydney NSW
- Contract
- Microsoft Office
- Administrative experience
- Recruiting
1d
HR Executive
Sophiya Consultants —Sydney NSW
- Human resources
- Referral program
Payroll Implementation Consultant (AU) - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- AI
- Communication skills
- Parental leave
Quick Apply
4d
Talent Acquisition Consultant
LCA SUPPORT OFFICE —North Sydney NSW
- Contract
- Hybrid work
- Clinic
- Recruiting
- Organisational skills
- Employee assistance program
People & Culture Consultant- Fixed Term Contract (12 Months)
Kablamo —Sydney NSW
- Full-time
- Hybrid work
- Master's degree
- AWS
- Bachelor's degree
- Parental leave
- Employee assistance program
Quick Apply
Talent Acquisition Sourcing Consultant (RPO Associate Recruiter, 10-months FTC)
Korn Ferry —Sydney NSW
- Full-time
- Hybrid work
- Management
- Recruiting
- AI
- Work from home
Technical Support Consultant
ELMO Software Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- APIs
- AI
- Parental leave
- Employee assistance program
Quick Apply
Employee Relations Consultant - 12 month Fixed Term Contract
Aon Corporation —Sydney NSW
- Part-time
- Microsoft Office
- Communication skills
Recruitment Coordinator
CoStar Group —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
People Experience Systems, Process & Reporting Consultant
TPG Telecom —New South Wales
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- AI
12d

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HR Customer Care Consultant - Remote (Australia)

Employment Hero -
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time

Benefits

Parental leave

Qualifications

Salesforce
Zendesk
Human resources
QuickBooks
Recruiting
Payroll
Communications
SaaS
AI
Communication skills

Full Job Description

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

We are Mission First – Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?

We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy

We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale

We Live by Our Values – we role model our values 100% of the time

We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role

As a Customer Care Consultant, you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary.

This will include

Support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as platform configurations.
Responding to and resolving customer tickets, calls and queries related to the Employment Hero Platform in a timely manner.
Working with customers across multiple channels (email, chat, phone, screen share) to understand their organisational workflow and how the platform can support them to maximise their people processes.
Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
Assist and collaborate with the wider support team to provide best practice system use and education to all our customers.
Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
Take on client and team HR escalations for our customers.
Assist with requirements gathering to run post mortems and run internal support team workshops.
Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team.
Managing Problem Tickets with urgency and collaborating with key stakeholders to resolve as quickly as possible.
Leveraging Zendesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs).
Proactively contribute feature requests, Customer Care Processes, Macros and Help Centre suggestions, where warranted and using customer insights.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact.

For this role, you’ll also bring

Relevant Australian Payroll or Human Resources industry experience.
Prior exposure to customer experience within a SaaS (Software as a Service) environment.
Previous experience in setting up, implementing and/or administrating payroll, HR or Recruitment systems (knowledge of EH Payroll, KeyPay or QuickBooks Payroll is a plus!).
Confident using AI tools such as ChatGPT, Gemini, CoPilot, Claude etc. in your flow of work.
Exposure to working in fluid, high change and high velocity environments.
Empathetic approach that always puts your customer's needs first.
Problem solving skills with a sound and thorough approach to technical troubleshooting.
Ability to manage competing priorities, working autonomously; requesting assistance where needed.
Strong and polished verbal and written communication skills.

What we can offer

At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means

You will work remotely, with the flexibility to own your time and impact
You will access cutting-edge tools to amplify your work, knowledge and outputs
You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
You’ll also have access to a wide range of benefits that includes – a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
Annual Global Gathering – so far we’ve been to Thailand, Vietnam, Bali, Dubai and are excited to meet in Gold Coast in Australia in September 2026

Privacy and AI Notices

We’re AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team.
We verify candidate identity and location as part of our hiring process.
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.

Company Overview

Employment Hero is the world’s first Employment Operating System: an end-to-end system built to make employment easier for everyone. From hired to retired, everything employment is managed in one place. Employment Hero helps over 300,000 businesses worldwide hire great people and manage everything from hiring, HR and payroll, through to rewards, recognition and offboarding —all automated behind the scenes. And for the 2M+ employees and jobseekers using Employment Hero, Employment OS is their work passport to unlock great job opportunities, manage work admin and grow their career.

Quick Apply

Refine Your Search

hr consultant jobs in new south wales

HR Customer Care Consultant - Remote (Australia)

Senior Consultant - HR Transformation and Technology - People Consulting

HR/Payroll Guided Implementations Consultant (AU) - Remote

Talent Acquisition Partners | Recruiters | Casual Opportunities

HR Specialist, Contracts Management - APAC

SaaS Implementation Project Manager - Remote - Expression of Interest

Graduate Trainee – Financing & Advisory

People Consultant

OCM- HCM Consultant

Senior HR Advisor | Strategy, Risk and Transactions | 12-month role

Talent Acquisition Coordinator - 6 Month Contract

HR Executive

Payroll Implementation Consultant (AU) - Remote

Talent Acquisition Consultant

People & Culture Consultant- Fixed Term Contract (12 Months)

Talent Acquisition Sourcing Consultant (RPO Associate Recruiter, 10-months FTC)

Technical Support Consultant

Employee Relations Consultant - 12 month Fixed Term Contract

Recruitment Coordinator

People Experience Systems, Process & Reporting Consultant

I want to receive the latest job alert for hr consultant in new south wales

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