In-Demand Service consultant Jobs in Melbourne Vic

Client Service Consultant
Slater and Gordon —Ringwood VIC
- Hybrid work
- Customer service
- Parental leave
Customer Service Consultant
AIA —St Kilda VIC
- Monday to Friday
- Hybrid work
- Administrative experience
- Communication skills
- Commuter assistance
- Annual leave
Membership Consultant - Brunswick
Anytime Fitness —Brunswick VIC
- Temporary
- Sales
- Customer service
- Organisational skills
- Gym membership
Quick Apply
Membership Consultant - Epping North
Anytime Fitness —Epping VIC
- Temporary
- CPR Certification
- Sales
- Customer service
- Gym membership
Quick Apply
Sales Consultant - (Industrial) Laverton North, VIC
Redox —Laverton North VIC
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Bachelor's degree
- Work from home
- Free food
Quick Apply
IEA Employment Consultant- Preston
APM Employment Services —Preston VIC
- Full-time
- Sales
- Business development
- Recruiting
- Parental leave
- Employee assistance program
Quick Apply
13d
Membership Consultant - Mickleham, Craigieburn, & Epping North
Anytime Fitness —Epping VIC
- Temporary
- CPR Certification
- Sales
- Customer service
- Gym membership
Quick Apply
Membership Consultant
Anytime Fitness Knox —Wantirna South VIC
- $25 - $33 an hour
- Weekend availability
- CPR Certification
- Sales
- Customer service
- Employee discount
- Gym membership
Quick Apply
8d
Customer Service Consultant
Nationwide Group —Noble Park VIC
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
13d
Claims Consultant, AusSuper
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply
Sales Consultant | Essendon Club (casual)
Goodlife Health Clubs —Essendon VIC
- First Aid Certification
- Gym membership
Quick Apply
Sales Representative - Outdoor Living and Louvre Pergolas
Alfresco Decks Ply Ltd —Melbourne VIC
- Contract
- Sales
- Business development
- Construction experience
Quick Apply
14d
Membership Consultant - Abbotsford VIC & Richmond VIC
Anytime Fitness —Richmond VIC
- Temporary
- Sales
- Customer service
- Organisational skills
- Gym membership
Quick Apply
Business Operations Consultant
CSM SEC PTY LTD —Mount Waverley VIC
- From $80,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
- Travel reimbursement
- Relocation assistance
Quick Apply
Customer Service Consultant
Bank of Queensland —Melbourne VIC
- 8 hour shift
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Membership Consultant - Across Thornhill Park & Weir Views
Anytime Fitness —Melbourne VIC
- Temporary
- Sales
- Customer service
- Organisational skills
- Gym membership
Quick Apply
Implementation Consultant
HSI —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Microsoft Office
- Tuition reimbursement
- Employee assistance program
Quick Apply
7d
Client Experience Consultant, SMA/Super
Praemium Limited —Melbourne VIC
- $81,142 - $85,000 a year
- Full-time
- Hybrid work
- Employee assistance program
Quick Apply
8d
Service Management Lead
Linfox —Essendon Fields VIC
- Full-time
- Management
- Administrative experience
- Parental leave
13d
Member Experience Consultant
AIA —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Time management
- Commuter assistance
- Health insurance
8d

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Client Service Consultant

Slater and Gordon -
Ringwood VIC

Apply Now

Job Details

Casual

Benefits

Parental leave

Qualifications

Customer service
Call center experience

Full Job Description

Client Services Consultant

Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.

Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities.

For EA based roles: Employees covered by our Enterprise Agreement, will also enjoy access to additional paid service leave, a confirmed 1 July salary increase, an annual wellness reimbursement, career development opportunities, and much more.

What are we looking for?

Our team is growing and we are on the lookout for a Client Services Consultant to join our team and work as part of our Outbound Call Centre located in Ringwood. This is a Casual position. And we are looking for minimum 3 days availability between Monday & Thursday, with Monday & Tuesdays a requirement.

Working within our National Client Care team you are the first person that a client meets in their legal journey. It is vital that our team members are great listeners, strong communicators and above all empathetic and caring – ensuring that we create a connection with our possible clients.

If you are someone who loves customer service and the opportunity to work in a contact centre environment, then this role could be for you.

Your duties and responsibilities will include:

Generating appointments for Lawyers with Clients
Managing and ensuring an effective resolution of all prospective and existing client enquiries
Following up of all prospective client enquiries and assist in handling any objections
Maintaining a superior level of client service, including both inbound and outbound calls
Ensuring that callers that do not become clients are referred to the appropriate services when Slater and Gordon cannot assist
Ensuring solicitors receive accurate information of prospective clients and their matters
Ensuring all information recorded in relation to prospective and existing clients is accurate
Ensuring all client information is treated in a professional and confidential manner
Accurately query and record prospective client information to meet the business needs of Slater and Gordon including referral and marketing sources
Maintaining an awareness of all key changes to legislation and issues affecting practice areas and subsequent screening criteria

What will you bring?

We are looking for candidates who are proactive, love customer service, and are confident on the phone speaking with potential new clients - with the view to make appointments with our legal teams.

No legal experience is necessary. Full training will be provided (3-4 week training component).

To be successful you will need to demonstrate:

Great customer service skills
Tech savvy. Someone that can use multiple computer systems at the one time, whilst recording information when speaking with a client
Inbound or Outbound calling experience within a Contact Centre environment, converting leads (highly desirable)
An excellent communicator and listener
A creative thinker who enjoys problem solving
Resilient and comfortable with the pressures of a busy call centre environment
Someone who loves a challenge and motivated by individual and team goals
Working in a fun, positive team environment

What next?

If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.

To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process.

Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.

Diversity + Inclusion Slater and Gordon is committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.

Apply Now

Refine Your Search

service consultant jobs in melbourne vic

Client Service Consultant

Customer Service Consultant

Membership Consultant - Brunswick

Membership Consultant - Epping North

Sales Consultant - (Industrial) Laverton North, VIC

IEA Employment Consultant- Preston

Membership Consultant - Mickleham, Craigieburn, & Epping North

Membership Consultant

Customer Service Consultant

Claims Consultant, AusSuper

Sales Consultant | Essendon Club (casual)

Sales Representative - Outdoor Living and Louvre Pergolas

Membership Consultant - Abbotsford VIC & Richmond VIC

Business Operations Consultant

Customer Service Consultant

Membership Consultant - Across Thornhill Park & Weir Views

Implementation Consultant

Client Experience Consultant, SMA/Super

Service Management Lead

Member Experience Consultant

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