In-Demand Incident manager Jobs in Melbourne Vic

Senior Project and Support Manager
VitalHub AU NZ —Melbourne VIC
- $97,000 - $180,000 a year
- Full-time
- Hybrid work
- Master's degree
- Budgeting
- Communication skills
Quick Apply
5d
Senior Regional Security Manager, ANZ
The Walt Disney Company (Corporate) —Richmond VIC
- Bachelor's degree
Area Manager
Sebastian Property Services —Melbourne VIC
- $90,000 - $100,000 a year
- Full-time
- Organisational skills
- Budgeting
- In-person
Quick Apply
National Quality, Compliance and Risk Manager Surrey Hills VIC, Australia
ONCALL Group Australia —Surrey Hills VIC
- Full-time
- Writing skills
- Microsoft Office
- Communication skills
Senior Manager, HSQE Services APAC
Renewable Energy Systems Limited —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- Construction experience
Terminal Applications Manager
VICTORIA INTERNATIONAL CONTAINER TERMINAL —Melbourne VIC
- $150,000 - $160,000 a year
- Full-time
- Hybrid work
- Management
- Databases
- SQL
- Parental leave
- Employee assistance program
Quick Apply
Product Manager
Accenture —Melbourne VIC
- Full-time
- Analysis skills
- Product management
- Agile
- Parental leave
ITSM Specialist - Service Level Manager
Leidos —Melbourne VIC
- Full-time
- Annual leave
Senior Supervisor
Flip Out Box Hill —Box Hill South VIC
- $31 - $42 an hour
- Weekend availability
- Hospitality
- First Aid Certification
- POS
- Employee discount
Quick Apply
6d
ICT Project Manager
GQI Consulting Pty Ltd —Melbourne VIC
- $130,000 - $160,000 a year
- Full-time
- Hybrid work
- Azure
- Salesforce
- Agile
Quick Apply
Change Release and SVT Manager
Leidos —Melbourne VIC
- Full-time
- Communication skills
- Annual leave
Quality Manager
Medical & Aged Care Group —Chadstone VIC
- $130,000 - $145,000 a year
- Full-time
- Nursing
- Analysis skills
- Communication skills
- Travel reimbursement
- Annual leave
14d
Service Delivery Manager
Acquire Intelligence —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- Communication skills
- Referral program
Senior Technical Customer Success Manager
Triskele Labs —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Financial services
Quick Apply
6d
Hotel Service Manager
Imagine Hotels & Resorts Pty Ltd —Southbank VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Employee discount
Quick Apply
12d
Manager - Service Management - Cloud
Interactive —Port Melbourne VIC
- Full-time
- Management
- AI
- Leadership
Quick Apply
Application Support Consultant
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Management
- SharePoint
1d
Service Delivery Project Manager
Leidos —Melbourne VIC
- Full-time
- Azure
- Agile
- Leadership
- Annual leave
Client Services Manager
Borg Property Services —Thomastown VIC
- Full-time
- Management
- Organisational skills
- Cleaning
Quick Apply
ICT Service Desk Officer
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Customer service
- Communication skills
- Health insurance
- Employee assistance program

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incident manager jobs near melbourne vic

Senior Project and Support Manager

VitalHub AU NZ
Melbourne VIC

Quick Apply

Job Details

Full-time
$97,000 - $180,000 a year
5 days ago

Qualifications

NetSuite
Master's degree
Budgeting
Communication skills
PRINCE2 Certification

Full Job Description

Role Purpose

The Senior Project Manager & Support Manager will be responsible for the successful delivery of complex healthcare technology projects whilst overseeing Business-as-Usual (BAU) customer support services.

The role combines project delivery, customer relationship management, service oversight, operational leadership, and continuous improvement to ensure both project and support functions operate effectively and deliver exceptional outcomes for clients.

The postholder will act as a senior point of contact for customers, internal teams, and key stakeholders, ensuring projects are delivered on time, within scope, and within budget whilst maintaining high levels of customer satisfaction across ongoing support services.

As the organisation continues to grow, the successful candidate will demonstrate the leadership capability to help develop and shape future project management and support teams, contributing to the continued evolution of the Project Management Office (PMO).

Key Responsibilities

Project Delivery

Lead and manage multiple healthcare technology implementation projects simultaneously.
Develop detailed project plans, schedules, milestones, and resource requirements.
Ensure projects are delivered on time, within scope, within budget, and to agreed quality standards.
Coordinate internal resources and third-party suppliers to ensure successful project delivery.
Monitor project progress and proactively address risks, issues, dependencies, and delays.
Manage project scope, change requests, and stakeholder expectations throughout the project lifecycle.
Facilitate effective communication between customers, project teams, and senior stakeholders.
Produce and maintain comprehensive project documentation, plans, reports, and governance records.
Conduct project reviews and lessons learned activities to support continuous improvement.
Measure project performance using appropriate systems, tools, and reporting mechanisms.

Customer Support & Service Management

Oversee Business-as-Usual (BAU) customer support services for existing customers.
Act as an escalation point for customer issues, incidents, and service concerns.
Monitor service performance and customer satisfaction, ensuring service levels are maintained.
Work closely with support, implementation, development, and integration teams to resolve customer issues efficiently.
Identify opportunities to improve support processes, customer experience, and service delivery.
Build and maintain strong customer relationships, acting as a trusted advisor where appropriate.
Ensure customer issues are managed professionally and resolved within agreed timescales.

Financial & Resource Management

Support the Head of Project Management with project financial management and reporting.
Monitor project budgets, resource allocation, planned hours, and actual utilisation.
Ensure project profitability is maintained through effective resource and budget management.
Support revenue recognition activities and professional services reporting.
Assist with forecasting resource requirements across project and support activities.

Governance, Risk & Quality

Maintain project governance standards and PMO best practices.
Proactively identify, assess, manage, and mitigate project and operational risks.
Maintain risk, issue, decision, and action logs.
Ensure all deliverables meet agreed quality standards, customer expectations, and regulatory requirements.
Escalate significant risks, issues, and concerns to senior management where appropriate.
Support the development and continuous improvement of project management and support processes.

Leadership & Stakeholder Management

Act as the primary point of contact for project and support-related matters.
Build strong working relationships with customers, suppliers, and internal stakeholders.
Provide clear and timely updates to customers and senior management.
Prepare and deliver project status reports, performance updates, and executive-level presentations.
Demonstrate leadership capabilities and contribute to the future development of project management and support teams as the organisation grows.
Mentor and support colleagues, promoting collaboration, knowledge sharing, and continuous improvement.

Essential Requirements

MSc in Project Management, Business Management, Healthcare Informatics, or a related discipline.
PRINCE2 Practitioner qualification.
Demonstrable experience working with the In Touch with Health platform, including implementation, configuration, project delivery, customer engagement, and operational support.
Proven experience delivering complex healthcare technology projects.
Experience managing Business-as-Usual (BAU) customer support services.
Strong understanding of project management methodologies, governance frameworks, and best practices.
Excellent stakeholder management skills with experience engaging customers, suppliers, and senior leadership teams.
Experience managing project budgets, resource allocation, financial reporting, and project governance.
Strong risk, issue, dependency, and change management experience.
Excellent communication, presentation, and reporting skills.
Ability to manage multiple competing priorities within a fast-paced environment.
Strong problem-solving and decision-making abilities.
Ability to work independently within a fully remote environment.

Desirable Requirements

Experience using NetSuite, Ruddr, or equivalent project and professional services management tools.
Experience working within NHS, private healthcare, or healthcare software environments.
Experience supporting software implementation, integration, and digital transformation projects.
Experience establishing or developing project management and support functions within a growing organisation.
Demonstrable leadership potential with the ability to build and manage teams in the future.

Pay: $97,000.00 – $180,000.00 per year

Work Location: Hybrid remote in Melbourne VIC 3000

Quick Apply

Refine Your Search

incident manager jobs in melbourne vic

Senior Project and Support Manager

Senior Regional Security Manager, ANZ

Area Manager

National Quality, Compliance and Risk Manager Surrey Hills VIC, Australia

Senior Manager, HSQE Services APAC

Terminal Applications Manager

Product Manager

ITSM Specialist - Service Level Manager

Senior Supervisor

ICT Project Manager

Change Release and SVT Manager

Quality Manager

Service Delivery Manager

Senior Technical Customer Success Manager

Hotel Service Manager

Manager - Service Management - Cloud

Application Support Consultant

Service Delivery Project Manager

Client Services Manager

ICT Service Desk Officer

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