In-Demand Victorian government department of families, fairness, and housing Jobs in Melbourne, Vic

Intake & Referrals Coordinator – Healthcare & NDIS Services
EddenRose Community Services —Melbourne VIC
- From $45 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Professional development assistance
Quick Apply
8d
Tenancy and Property Officer
Department of Families, Fairness and Housing —Melbourne VIC
- Full-time
- Recruiting
6d
Training Specialist
Swissport International AG —Melbourne VIC
- Full-time
- Microsoft Office
- Administrative experience
- Leadership
- Paid training
- Opportunities for advancement
Case Manager – Housing Pathways Program (Courts)
The Salvation Army —Coburg North VIC
- Full-time
- Annual leave
- Parental leave
Family Group Conference Convenor - Restoring Families
Uniting Vic.Tas —Broadmeadows VIC
- Part-time
- Analysis skills
- Working with children
- Negotiation
- Employee assistance program
- Employee discount
11d
Medical Administration Officer
Monash Health —Clayton VIC
- 12 hour shift
- Administrative experience
- Organisational skills
- Communication skills
- Health insurance
- Annual leave
Director, Programs and Sustaining Housing Unit
Homes Victoria —Melbourne VIC
- $240,938 - $310,385 a year
- Full-time
- Recruiting
11d
Ward Clerk - Ward 33
Monash Health —Clayton VIC
- Part-time
- Organisational skills
- EMR systems
- Communication skills
11d
Cargo Flight Operations Agent
Swissport International AG —Melbourne VIC
- Part-time
- Management
- Microsoft Office
- Administrative experience
- Opportunities for advancement
Operations and Administration Support Officer
Monash Health —Clayton VIC
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
7d
Senior Manager, Occupational Violence and Aggression Strategy
Department of Justice and Community Safety —Melbourne Northern Suburbs VIC
- $142,790 - $191,084 a year
- Full-time
- Employee assistance program
5d
Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Administrative experience
- Leadership
- Communication skills
- Opportunities for advancement
21h
Newborn Hearing Screener
Royal Children's Hospital —Melbourne Western Suburbs VIC
- $69,438.00 - $76,764.48 a year
- Part-time
- Administrative experience
- Data entry
- Organisational skills
- Employee assistance program
5d
Training and Support Officer
Department of Education —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Administrative experience
- Analysis skills
- Organisational skills
7d
Director, Programs and Sustaining Housing Unit
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Recruiting
11d
Audit, Risk and Assurance Officer
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Administrative experience
- Analysis skills
- Recruiting
11d
Housing Transition Specialist
Baptcare —Brunswick VIC
- Part-time
- Management
- Communication skills
Expression of Interest | Residential Property & Communities | Melbourne
Greystar Real Estate Partners LLC —South Melbourne VIC
- Full-time
- Hospitality
- Customer service
- Front desk
1d
Family Preservation and Reunification Response Practitioner
Baptcare —Sunshine VIC
- Full-time
- Working with children
- Communication skills
11d
Client Services Representative - CARE
Centre for Animal Referral and Emergency —Collingwood VIC
- Part-time
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance program
Quick Apply

I want to receive the latest job alert for victorian government department of families, fairness, and housing in melbourne, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

victorian government department of families, fairness, and housing jobs near melbourne, vic

Training Specialist jobs in Melbourne VIC

Administrative Assistant jobs in Clayton VIC

Administrative Assistant jobs in Sydney Nsw

Ao3, Ao4, Officer jobs in Brisbane Qld

Administrative Officer jobs in Hampton Vic

School Learning Support Officer jobs in Lightsview Sa

Administrative Officer jobs in Victoria University Vic

Administrative Officer jobs in Caloundra Qld

Administrative Officer jobs in Chatswood Nsw

Remote Customer Service jobs in New South Wales

Customer Service Representative jobs in Mount Barker Sa

Customer Experience Cx jobs in Melbourne Vic

Customer Service Representative jobs in Queensland

Customer Service Representative jobs in Herne Hill Vic 3218

Customer Service Representative jobs in Victoria

Automotive Service Advisor jobs in Sydney Nsw

Community Service jobs in Hobart Tas

Guest Service Agent jobs in Perth Wa

Guest Service Agent jobs in Brisbane Qld

Travel Agent No Experience jobs in Melbourne Vic

Intake & Referrals Coordinator – Healthcare & NDIS Services

EddenRose Community Services
Melbourne VIC

Quick Apply

Job Details

Part-time | Casual
From $45 an hour
8 days ago

Benefits

Employee mentoring program
Professional development assistance
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Administrative experience
Education
Driver Licence
Discharge planning
EMR systems
Working with Children Check
Communication skills
Hospital experience
Time management

Full Job Description

Intake & Referrals Coordinator – Healthcare & NDIS ServicesHelp People Access the Right Support. Make Every First Impression Count.

At EddenRose Community Services, we believe every participant's journey begins with a professional, compassionate and well-coordinated intake experience.

The first conversation can shape a person's confidence, trust and access to life-changing supports. As our Intake & Referrals Coordinator, you will play a critical role in ensuring every participant receives a seamless, professional and person-centred onboarding experience.

We are seeking an organised, proactive and relationship-focused professional who thrives in a fast-paced environment and enjoys coordinating people, processes and outcomes. If you have experience in healthcare, hospital administration, disability, community services or allied health, we'd love to hear from you.

Employment Type

Casual

Expected Hours: 30–38 hours per week

Successful applicants may initially be employed on a casual basis, with future opportunities for permanent employment based on organisational requirements, performance and business growth.

Salary

From $45.00 per hour plus Superannuation

Higher rates may be considered for candidates with extensive experience in healthcare administration, hospital admissions, referral coordination or multidisciplinary care environments.

Location

Point Cook, Victoria

Supporting participants and referral partners across metropolitan Melbourne.

About EddenRose Community Services

EddenRose Community Services is a registered NDIS provider committed to delivering high-quality, person-centred disability services that empower people to live independently and achieve their goals.

Our services include:

Support Coordination
Psychosocial Recovery Coaching
Community Access
Personal Care
High Intensity Supports
Supported Independent Living (SIL)
Community Nursing
Hospital Discharge Support

As part of our Vision 2030, we are building a professional organisation recognised for clinical excellence, strong governance, exceptional customer service and outstanding participant outcomes.

About the Role

This is more than an administration position.

As the Intake & Referrals Coordinator, you will be the first point of contact for participants, families, hospitals, Support Coordinators, allied health professionals and community organisations seeking support from EddenRose.

You will manage the participant journey from initial enquiry through to service commencement, ensuring referrals are coordinated efficiently, documentation is complete, communication is timely and every participant receives an exceptional onboarding experience.

Working closely with our Support Coordination, Clinical, Client Services and Leadership teams, you will ensure referrals are managed professionally while contributing to continuous service improvement.

Key Responsibilities

Manage incoming participant enquiries via telephone, email and online referrals.
Coordinate participant intake and onboarding from enquiry through to service commencement.
Liaise with hospitals, rehabilitation units, discharge planners, Support Coordinators, allied health professionals, participants and families.
Coordinate the collection of referrals, assessments, funding information and supporting documentation.
Prepare participant onboarding documentation, including Service Agreements and consent forms.
Maintain accurate participant records within organisational systems.
Coordinate referrals with internal operational teams to ensure timely commencement of supports.
Monitor referral progress and proactively follow up outstanding documentation.
Produce referral reports and maintain accurate intake data.
Ensure compliance with organisational policies, privacy legislation and NDIS requirements.
Deliver exceptional customer service to participants, families and referral partners.
Identify opportunities to improve referral processes and participant experience.
Provide general administrative support to the Client Services team as required.

About You

You enjoy helping people, solving problems and bringing order to busy environments.

You are organised, adaptable and able to manage competing priorities while maintaining accuracy, professionalism and confidentiality.

You build positive relationships naturally and communicate confidently with people from diverse backgrounds.

Essential Requirements

Previous experience in healthcare administration, hospital administration, disability, aged care or community services.
Demonstrated experience coordinating referrals, admissions, client onboarding or administrative workflows.
Outstanding customer service and interpersonal skills.
Excellent written and verbal communication.
Strong organisational and time management skills.
High attention to detail and accuracy.
Ability to manage multiple priorities within a fast-paced environment.
Advanced Microsoft Office skills, particularly Outlook, Word and Excel.
Experience using Microsoft Teams.
Experience preparing reports and maintaining accurate records.
Professional telephone manner.
Ability to maintain confidentiality and handle sensitive information appropriately.
National Police Check (or willingness to obtain).
NDIS Worker Screening Check (or willingness to obtain).
Current Victorian Working with Children Check (or willingness to obtain).
Current Australian Driver Licence.

Highly Desirable

Experience in one or more of the following:

Emergency Department Administration
Hospital Admissions
Hospital Discharge Planning
Medical Reception
Allied Health Administration
Community Health
Disability Services
NDIS Administration
Electronic Medical Records (EMR)
Hospital Information Systems
CRM or Client Management Systems
Rostering or Workforce Management Systems

Why Join EddenRose?

At EddenRose, you'll be joining an organisation committed to building exceptional disability services through great people, strong systems and continuous improvement.

We offer:

Competitive hourly rates plus Superannuation.
Flexible casual employment with opportunities for ongoing work.
Monday to Friday business hours.
Structured induction and onboarding.
Professional mentoring and leadership support.
Ongoing learning through the EddenRose Academy.
Career progression opportunities.
Modern office environment with free onsite parking.
Supportive and collaborative team culture.
Opportunity to make a genuine difference in people's lives.

Career Progression

We invest in developing our people.

Potential career pathways include:

Senior Intake & Referrals Coordinator
Client Services Team Leader
Operations Coordinator
Practice Manager
Quality & Compliance Coordinator
Client Services Manager

Pay: From $45.00 per hour

Benefits:

Employee mentoring program
Professional development assistance

Application Question(s):

How many years of experience do you have in healthcare, hospital, disability or community services administration?
Have you coordinated referrals, admissions or client onboarding? Please provide examples.
Describe a time you successfully managed multiple competing priorities while maintaining accuracy.
Which software systems have you used (e.g. EMR, Microsoft Office, Teams, CRM or rostering systems)?
Do you have experience communicating with hospitals, allied health professionals or government agencies?
How do you ensure confidentiality when handling sensitive client information?
Why would you like to join EddenRose Community Services, and what interests you about working in the disability sector?

Education:

Certificate I - IV (Required)

Licence/Certification:

NDIS Screening Check (Required)

Work Authorisation:

Australia (Required)

Willingness to travel:

50% (Required)

Work Location: In person

Quick Apply

Refine Your Search

victorian government department of families, fairness, and housing jobs in melbourne, vic

Intake & Referrals Coordinator – Healthcare & NDIS Services

Tenancy and Property Officer

Training Specialist

Case Manager – Housing Pathways Program (Courts)

Family Group Conference Convenor - Restoring Families

Medical Administration Officer

Director, Programs and Sustaining Housing Unit

Ward Clerk - Ward 33

Cargo Flight Operations Agent

Operations and Administration Support Officer

Senior Manager, Occupational Violence and Aggression Strategy

Passenger Services Manager

Newborn Hearing Screener

Training and Support Officer

Director, Programs and Sustaining Housing Unit

Audit, Risk and Assurance Officer

Housing Transition Specialist

Expression of Interest | Residential Property & Communities | Melbourne

Family Preservation and Reunification Response Practitioner

Client Services Representative - CARE

I want to receive the latest job alert for victorian government department of families, fairness, and housing in melbourne, vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected