In-Demand Senior manager customer support (service delivery) Jobs in Melbourne, Vic

Acct. Manager, Member Relations - AUS/NZ
Virtuoso, Ltd. —Melbourne VIC
- CRM software
- Sales
- Microsoft Office
Senior Manager, HSQE Services APAC
Renewable Energy Systems Limited —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- Construction experience
Roster Business Partner
Scope (Aust) —Hawthorn VIC
- $15,900 a year
- Full-time
- Communication skills
- Negotiation
- Time management
- Fuel discount
Senior Talent Acquisition Partner
Talent —Melbourne VIC
- Contract
- CRM software
- Customer service
- Education
Senior Manager, Change Lead – Customer Due Diligence (Fixed Term)
Western Union —Melbourne VIC
- Full-time
- Master's degree
- Bachelor's degree
- Leadership
Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Presentation skills
- Leadership
- Health insurance
- Opportunities for advancement
Senior Customer Success Manager
SKUTOPIA —Altona VIC
- Full-time
- Warehouse
- AI
- Communication skills
Quick Apply
Senior Minor Works Manager
RMIT University —Melbourne VIC
- $141,417 - $151,521 a year
- Full-time
- Hybrid work
- Analysis skills
- University
- Experience working with children
Senior Manager, AI and Automation
Scope (Aust) —Hawthorn VIC
- $15,900 a year
- Full-time
- AI
- Communication skills
- Fuel discount
7d
Team Leader, Course Advisor (International)
EDU Corporate Services Pty Limited —Melbourne VIC
- Full-time
- Sales
- Salesforce
- Recruiting
Quick Apply
Senior Manager, Change Lead- Risk Assessment (Fixed Term)
Western Union —Melbourne VIC
- Full-time
- Master's degree
- Bachelor's degree
- Leadership
Consultant, Advisors & Consulting Services, Business Experimentation
Mastercard —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Head of Delivery
Bupa —Melbourne VIC
- Full-time
- Presentation skills
- Agile
- Leadership
11d
Business Development Manager (Government and Enterprise)
Vocus —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Business development
- Bachelor's degree
- Parental leave
Quick Apply
8d
Principal Consultant – Sustainability Strategy, Implementation & Disclosure
ERM Group —Melbourne VIC
- Full-time
- Management
- Writing skills
- Business development
Senior Staffing Administrator , WFS APAC
Amazon Commercial Services Pty Ltd —Melbourne VIC
- Full-time
- Customer service
- Salesforce
- Microsoft Office
Delivery Performance & Initiatives Lead
Link Group —Docklands VIC
- Hybrid work
- PMP
- DevOps
- Analysis skills
- Parental leave
- Employee assistance program
Manager - Customer Retention & Loyalty
Superloop —Melbourne VIC
- Hybrid work
- CRM software
- Marketing
- Master's degree
Executive Assistant & Office Manager
Serco Plc —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Manager, Change Lead - Customer Risk Assessment (Fixed Term)
Western Union —Melbourne VIC
- Full-time
- Master's degree
- Bachelor's degree
- Leadership

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Acct. Manager, Member Relations - AUS/NZ

Virtuoso, Ltd. -
Melbourne VIC

Apply Now

Job Details

Qualifications

CRM software
Sales support
Sales
Microsoft Office
Analysis skills
Presentation skills
Business planning
Leadership
Marketing
Negotiation

Full Job Description

Virtuoso® is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 58 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with 2,800 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Annual sales of (U.S.) $35 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.

The Account Manager, Member Relations as overall responsibility for supporting departmental goals in their region for Virtuoso Member Agency engagement with Virtuoso products and services and preferred supplier production. This will be accomplished through partnership with Member owners and managers, developing the front-line advisors’ sales skills, product focus, marketing initiatives and sales activities to achieve sales goals with preferred suppliers. The Account Manager will work cross functionally with employees across the company to deliver a range of products and services from Virtuoso. The focus will be on growing Member’s preferred supplier sales, achieving network revenue goals, usage of Virtuoso.com, Virtuoso Travel Academy, expanded marketing activities, participation in Virtuoso meetings and events and agency services. Supports the successful execution of member account development and engagement. optimization.

Essential duties and responsibilities include the following. Other duties may be assigned.

Understanding of regional business plan and budget:
- Identifies strategic growth and service needs for Members in the market.
- Outlines key needs to customize Virtuoso for regional Member needs.
- Delivery of key performance metrics as outlined in the Business plan.
- Effective governance of Virtuoso OM communication programs and PD programs.
- Assist with marketing program utilization.
- Participate in the execution of regional and global Virtuoso events.
- Identify and develop new business opportunities.
- Attend and participate in member conferences, meetings, and education programs.
- Stay abreast of the competitor’s information and stay updated on trends within the industry.
- Provide feedback to the management teams with respect to critical matters.
- Assist in ensuring that all production reports are accurate.
- Maintain an up-to-date Communications and Account Plan.
Maintain relationship with agency owners, managers, and frontline advisors both personally and with help of the team to maximize the value of the Virtuoso Network for Members, as well as sales growth for the company.

Actively engage members through meetings and events, interactive sessions, and in-person calls.
Oversight of overall support and services for operational member needs.
Demonstrate to existing members how the company’s programs can address their business needs – including development/implementation of customer servicing that aligns with different segments of their customers.

Support preferred supplier and partner sales.
- Support Virtuoso Members in selling preferred partners through a variety of methods, including training/awareness, shared reporting, and advocacy.
- Support Virtuoso’s global efforts for supplier partnerships with local-level marketing and partnerships in coordination with Global Product Partnerships team

Execute regional meetings, in-market meetings, events, road shows, and management visits as required.
Develop or coordinate operational processes and data flows related to CRM and other reporting systems that integrate sales production, professional development, regional director visits and contact center. These processes and reporting systems will track at a regional and individual level for members to achieve Member Agency’s annual growth and engagement goals.
Champion Member needs for the market within the Virtuoso organization. Work with internal departments to develop/implement customized programs/services for member agencies.

Aides company in overall transition to global-centric company.

Lead new Member and new Advisors recruitment to meet regional growth and service goals.

Educational and Skills Requirements:

Tertiary qualification in Business, Travel & Tourism or Marketing.
3 -4 + years of related work experience including industry experience, understanding of the luxury market, prior account management experience and experience contributing to team performance
Proficient in Microsoft Office Suite
Leadership capabilities
Project management
Excellent verbal, written and presentation skills
Interpersonal skills
Results oriented with a focus on commercial delivery
Strong quality service attitude and approach
Self-motivated and energetic
Champion of company goals and objectives
Innovation – Forward thinking, curious and creative
Commercial acumen – negotiation and strategy
CRM – proficiency in using company platform
Marketplace Awareness – Current business trend knowledge
Analytical Skills (intermediate) – Ability to collect and analyze information, problem solve, and make decisions.
Collaboration – Strong skills in inspiring the win-win-win

Travel Requirements:

35%+ of time for this role will be spent travelling, visiting members, attending events, conferences, and team meetings.
Travel will be primarily domestic but may include some international.

Type/Nature of Contacts:

Internal: This role reports to the General Manager. Key job contacts are primarily with other Account Managers and Account Directors, the Marketing Manager, the Account Director Partner Relations and Market General Manager.
External: Daily contact with CEO’s, senior/executive management, agency owners and managers, marketing teams, and regional salespeople.

Apply Now

Refine Your Search

senior manager customer support (service delivery) jobs in melbourne, vic

Acct. Manager, Member Relations - AUS/NZ

Senior Manager, HSQE Services APAC

Roster Business Partner

Senior Talent Acquisition Partner

Senior Manager, Change Lead – Customer Due Diligence (Fixed Term)

Passenger Services Manager

Senior Customer Success Manager

Senior Minor Works Manager

Senior Manager, AI and Automation

Team Leader, Course Advisor (International)

Senior Manager, Change Lead- Risk Assessment (Fixed Term)

Consultant, Advisors & Consulting Services, Business Experimentation

Head of Delivery

Business Development Manager (Government and Enterprise)

Principal Consultant – Sustainability Strategy, Implementation & Disclosure

Senior Staffing Administrator , WFS APAC

Delivery Performance & Initiatives Lead

Manager - Customer Retention & Loyalty

Executive Assistant & Office Manager

Senior Manager, Change Lead - Customer Risk Assessment (Fixed Term)

I want to receive the latest job alert for senior manager customer support (service delivery) in melbourne, vic

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