In-Demand Patient access manager Jobs in Melbourne, Vic

Patient Experience Manager
The Royal Melbourne Hospital —Melbourne VIC
- Full-time
- Management
- Patient care
- Leadership
- Annual leave
Investigator, Complex Investigations
Department of Health —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Nursing
- No degree
- Recruiting
15h
Account Manager | Melbourne East | Near Patient Care
Roche —Melbourne VIC
- Full-time
- Marketing
- Bachelor's degree
- Business
Team Leader, Patient Liaison
The Royal Children's Hospital —Parkville VIC
- $113,793.68 - $114,382.84 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Gym membership
7d
Patient Navigator
Peter MacCallum Cancer Centre —Parkville VIC
- $66,768.00 - $73,811.92 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
9d
Program Manager - Erskine
Forensicare Careers —Ravenhall VIC
- $126,885 a year
- Full-time
- Nursing
- Management
- Bachelor's degree
- Employee assistance program
Case Manager - Transition Care Program
Eastern Health —Burwood East VIC
- Full-time
- Microsoft Excel
- Case management
- Discharge planning
- Health insurance
- Employee assistance program
14d
Team Leader, Patient Liaison
Royal Children's Hospital —Melbourne Western Suburbs VIC
- $113,793.68 - $114,382.84 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Gym membership
7d
General Manager / Director of Clinical Services – Werribee
St Vincent's Health Australia —Melbourne Western Suburbs VIC
- Full-time
- Hospital experience
- Employee discount
- Gym membership
9d
State Manager - VIC/TAS
CanTeen AU —Melbourne VIC
- Full-time
- Hybrid work
- Leadership
- Annual leave
Quality Manager
Ramsay Health Care —Mount Waverley VIC
- $61.96 - $68.15 an hour
- Part-time
- Management
- Patient care
- Hospital experience
- Referral program
Quick Apply
7d
Group Manager Clinical Risk and National Standards
Epworth —Richmond VIC
- Full-time
- Data analysis skills
- Patient care
- Communication skills
Quick Apply
14h
Lifestyle Coordinator
Alfred Health —Caulfield VIC
- Part-time
- Computer skills
- Acute care
- Hospital experience
Senior Clinician Trainer Spectrum
Eastern Health —Richmond VIC
- Part-time
- Microsoft Excel
- Communication skills
- Health insurance
- Employee assistance program
Territory Manager, CSD Reprocessing Consumables (VIC)
Steris —Melbourne VIC
- Full-time
- Sales
- Salesforce
- Microsoft Office
FM Helpdesk Assistant Manager
The Royal Melbourne Hospital —Melbourne VIC
- Up to $12,000 a month
- Part-time
- Customer service
- Administrative experience
- Leadership
- Annual leave
- Employee assistance program
3d
Account Manager
Ecolab Inc. —Mulgrave VIC
- Full-time
- Microsoft Outlook
- Management
- Customer service
- Paid training
- Employee stock purchase plan
Operations Director - Ambulatory Services
Peter MacCallum Cancer Centre —Melbourne VIC
- $170,000 - $197,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Annual leave
Case Manager
Austin Health —Heidelberg VIC
- Full-time
- Communication skills
- Hospital experience
- Health insurance
8d
Senior Case Manager
Austin Health —Heidelberg VIC
- Full-time
- Research
- Case management
- Health insurance
8d

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patient access manager jobs near melbourne, vic

Patient Experience Manager

The Royal Melbourne Hospital -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Annual leave

Qualifications

Management
Patient care
Public health
Working with Children Check
Leadership
Communication skills
Hospital experience

Full Job Description

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Patient Experience Manager
Req ID: 6616
Posting Start Date: 19/06/2026
Advertisement End Date: 17/07/2026
Work Location: The RMH Elizabeth Street

The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers.

Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Job Description:
Patient Experience Manager

The Royal Melbourne Hospital

Play a key leadership role in advancing patient experience and consumer partnership across a world-class healthcare organisation
Drive impactful change through the strategic use of patient feedback, data insights and quality improvement initiatives
Enjoy outstanding benefits, professional development opportunities and the chance to make a lasting difference in the lives of patients and families

About The Royal Melbourne Hospital (RMH)

The Royal Melbourne Hospital is one of Australia's leading public health services and a key member of Melbourne's renowned Parkville Precinct. RMH provides a comprehensive range of specialist medical, surgical, mental health, rehabilitation, aged care, outpatient and community-based services, delivering high-quality care to patients across Victoria.

The Patient Experience Manager plays a critical role in strengthening RMH's commitment to person-centred care by ensuring the voices of patients, consumers and carers are actively sought, valued and translated into meaningful improvements. Working closely with clinical and operational leaders, the role drives excellence in patient experience through effective feedback management, consumer engagement and service improvement initiatives.

Reporting to the Director, Patient Experience and Community Engagement, this position will contribute to positioning RMH as a leader in patient experience, consumer partnership and healthcare excellence.

About the Role:
Lead the development, implementation and evaluation of patient experience and consumer engagement initiatives across RMH
Provide operational leadership of the Consumer Liaison Team and Patient Experience Program
Ensure patient feedback systems are accessible, responsive and aligned with relevant standards and best practice
Analyse patient experience data and feedback to drive continuous improvement and enhance care outcomes
Collaborate with clinical, operational and quality teams to identify and implement service improvement initiatives
Provide expert advice on patient experience, consumer feedback management and risk escalation

About You:
Tertiary qualifications in a relevant field such as Health, Public Health, Human Factors or a related discipline
Demonstrated leadership experience in patient experience, consumer engagement or healthcare service improvement
Proven ability to lead teams and foster a positive, collaborative and high-performing work environment
Excellent interpersonal, stakeholder engagement and communication skills
Strong knowledge of patient experience frameworks, feedback management, relevant legislation and healthcare standards
Experience using data, insights and quality improvement methodologies to drive meaningful organisational outcomes

Benefits of Working at RMH:
Five weeks annual leave plus monthly ADOs for full-time employees
Access to Fitness Passport and discounted health and wellbeing benefits
Ongoing learning, professional development and career progression opportunities
A values-driven organisation committed to People First, Lead with Kindness and Excellence Together
Opportunity to make a meaningful impact on patient, consumer and carer experiences within one of Australia's leading public health services

Please click here to view the position description!

Interested? Click the Apply button to submit your application.

Recruitment is ongoing, and interviews may commence as applications are received. Early applications are encouraged, as the position may be filled prior to the closing date.

For a confidential discussion about the role, please contact the details listed below.

Name and Contact: Liz Cashill + 61 3 9342 5522

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards .

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.

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Refine Your Search

patient access manager jobs in melbourne, vic

Patient Experience Manager

Investigator, Complex Investigations

Account Manager | Melbourne East | Near Patient Care

Team Leader, Patient Liaison

Patient Navigator

Program Manager - Erskine

Case Manager - Transition Care Program

Team Leader, Patient Liaison

General Manager / Director of Clinical Services – Werribee

State Manager - VIC/TAS

Quality Manager

Group Manager Clinical Risk and National Standards

Lifestyle Coordinator

Senior Clinician Trainer Spectrum

Territory Manager, CSD Reprocessing Consumables (VIC)

FM Helpdesk Assistant Manager

Account Manager

Operations Director - Ambulatory Services

Case Manager

Senior Case Manager

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