In-Demand Go to market specialist Jobs in Melbourne, Vic

Customer Service Officer
Link Group —Docklands VIC
- Rotating roster
- Customer service
- Financial services
Expression of Interest: Consultant - Director, Project & Infrastructure Advisory
BDO —Melbourne VIC
- Full-time
- Business development
- Health insurance
- On-the-job training
Senior Specialist, Marketplace Supply Chain Pacific
Nike —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Tangible Asset Valuations Specialist | Associate Director/Director | Deals Advisory
PWC Australia —Southbank VIC
- Microsoft Office
- Analysis skills
- Organisational skills
- Parental leave
Transaction Services Specialist, FDD | Associate Director / Senior Manager | Deals
PWC Australia —Southbank VIC
- Finance
- Master's degree
- Analysis skills
- Parental leave
Expression of Interest: Senior Consultant or Manager, Digital Advisory
BDO —Melbourne VIC
- Full-time
- Communication skills
- Health insurance
- On-the-job training
Transaction Services FDD Specialist | Associate Director | Deals
PWC Australia —Southbank VIC
- Finance
- Master's degree
- Analysis skills
- Parental leave
Procurement Specialist
Vista —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Support & Implementation Consultant
Spektrix —Melbourne VIC
- $75,000 - $95,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- AI
- Annual leave
- Paid sick leave
Quick Apply
Product Growth Specialist
Zeller —Melbourne VIC
- Full-time
- Sales
- Office
- POS
- Parental leave
4d
Head of Creative Solutions
Bolster Digital —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Bachelor's degree
- Leadership
- Employee assistance program
Tangible Asset Valuations Specialist | Manager | Deals Advisory
PWC Australia —Southbank VIC
- Microsoft Office
- Analysis skills
- Organisational skills
- Parental leave
Social Media Specialist
Eightcap —Melbourne VIC
- Full-time
- Financial services
- Communication skills
- Parental leave
- Referral program
Quick Apply
Senior Associate / Manager – Strategy & Performance Improvement
Scyne Advisory —Melbourne VIC
- Full-time
- Remote
- Business development
- Business
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Digital Content Specialist
ASSA ABLOY —Mentone VIC
- Full-time
- Writing skills
- Editing
- Employee assistance program
- Employee discount
Thermal (Mechanical) Solutions Engineer (VIC)
Vertiv —Melbourne VIC
- Management
- Writing skills
- English
Mobility Specialist - APAC
Remote —Melbourne VIC
- $29,450 - $74,500 a year
- Remote
- AI
- Communication skills
- Relocation assistance
- Annual leave
Recruitment Specialist / Industry Employment Partner (IEA) Health & Community
WISE Employment —Ringwood VIC
- From $81,183 a year
- Full-time
- Sales
- Customer service
- Business development
Lakebase Specialist Sales
Databricks —Melbourne VIC
- Azure
- Sales
- Databases
Digital Mission Lead
Vocus —Melbourne VIC
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Parental leave
- Fuel discount
Quick Apply
9d

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Customer Service Officer

Link Group -
Docklands VIC

Apply Now

Job Details

Qualifications

Customer service
Scalability
Financial services

Full Job Description

Are you passionate about delivering exceptional service and solving complex problems? Do you thrive in a fast-paced environment where your initiative and attention to detail make a real impact? If so, we want you on our team!

We’re looking for Customer Service Officers (Hub Specialists) to join our superannuation contact centre team. In this role, you’ll be the go-to expert for resolving complex member queries, supporting stakeholders, and driving continuous improvement in service delivery.

This role will require you to work a rotating roster from 8am-8pm Monday to Friday. At MUFG we support work-life balance with a hybrid setup: 2-3 days in office (after initial training), the rest from home!

What You’ll Be Doing

Deliver first-call resolution by anticipating member needs and taking full ownership of enquiries.
Support with administrative tasks, system processing and written correspondence.
Act as the first escalation point for challenging or sensitive cases involving members, beneficiaries, and trustees
Investigate and resolve issues with professionalism and empathy
Meet and exceed KPIs across calls, admin tasks, and written correspondence
Collaborate with your team to share ideas, support goals, and contribute to a positive team culture
Participate in ongoing training and proactively build your superannuation knowledge
Stay informed on industry trends and legislative changes
Support the Team Leader with high-priority requests, projects, and workflow management
Identify risks and recommend process improvements to enhance service delivery
Ensure all work meets quality standards and complies with regulatory requirements

What You Bring

Proven experience in customer service, ideally within superannuation or financial services
Strong problem-solving and investigation skills
Excellent communication—both written and verbal
Ability to manage competing priorities and meet deadlines
A proactive mindset with a passion for continuous learning
Confidence in handling escalations and sensitive conversations
A collaborative spirit and commitment to team success
Ability to commit to 4 weeks' full-time training onsite.

Why Join Us?

Be part of a supportive, high-performing team
Make a real difference in members’ financial wellbeing
Gain exposure to complex superannuation processes and stakeholder management
Enjoy opportunities for professional growth and development

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Apply Now

Refine Your Search

go to market specialist jobs in melbourne, vic

Customer Service Officer

Expression of Interest: Consultant - Director, Project & Infrastructure Advisory

Senior Specialist, Marketplace Supply Chain Pacific

Tangible Asset Valuations Specialist | Associate Director/Director | Deals Advisory

Transaction Services Specialist, FDD | Associate Director / Senior Manager | Deals

Expression of Interest: Senior Consultant or Manager, Digital Advisory

Transaction Services FDD Specialist | Associate Director | Deals

Procurement Specialist

Support & Implementation Consultant

Product Growth Specialist

Head of Creative Solutions

Tangible Asset Valuations Specialist | Manager | Deals Advisory

Social Media Specialist

Senior Associate / Manager – Strategy & Performance Improvement

Digital Content Specialist

Thermal (Mechanical) Solutions Engineer (VIC)

Mobility Specialist - APAC

Recruitment Specialist / Industry Employment Partner (IEA) Health & Community

Lakebase Specialist Sales

Digital Mission Lead

I want to receive the latest job alert for go to market specialist in melbourne, vic

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