In-Demand Customer solutions specialist Jobs in Melbourne, Vic

Customer Service Specialist
MyIntegra —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Health insurance
- Employee assistance program
Quick Apply
6d
Cyber Security Advice and Assessment Specialist
BIC Consolidated —Melbourne VIC
- $85,000 - $95,000 a year
- Full-time
- Management
- In-person
- Communication skills
Quick Apply
8d
Specialist: Seasonal Contract - Full Time or Part Time
Apple —Doncaster VIC
- Part-time
- Customer service
Desktop Home Assessor
Auto & General Holdings —Sunshine VIC
- Organisational skills
- Time management
- Parental leave
- Gym membership
Quick Apply
Customer Value Specialist
Bupa —Taylors Lakes VIC
- Part-time
- Sales
- Health insurance
- Dental insurance
Customer Solutions Specialist
TAL —Melbourne VIC
- Full-time
- Remote
- Financial services
- Communication skills
Quick Apply
Training Specialist
Swissport International AG —Melbourne VIC
- Full-time
- Microsoft Office
- Administrative experience
- Leadership
- Paid training
- Opportunities for advancement
Learning Delivery Supervisor
Percepta —Melbourne VIC
- Management
- Sales
- Customer service
Quick Apply
11d
Solutions Consultant
Pegasystems —Melbourne VIC
- AI
- Communication skills
Customer Support Specialist
Buddy Advisory —South Yarra VIC
- $70,000 - $90,000 a year
- Hybrid work
- CRM software
- Organisational skills
- Communication skills
8d
ICT Project Manager
WHG Technologies —Brooklyn VIC
- $65,000 - $90,000 a year
- Urgently hiring
- Computer Science
- Office
- Microsoft Office
Quick Apply
Customer Service Specialist
Allianz —Melbourne VIC
- Full-time
- Hybrid work
- In-person
Solar Installation Coordinator & Technical Support Specialist
Start Solar —Burwood VIC
- $70,000 - $100,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
Quick Apply
Application Support Engineer
NHP —Melbourne VIC
- Full-time
- Communication skills
- Health insurance
- Parental leave
Quick Apply
Claims Technical Specialist
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Customer Success Specialist
Teletrac Navman —Melbourne VIC
- Sales
- Salesforce
- Administrative experience
Cargo Flight Operations Agent
Swissport International AG —Melbourne VIC
- Part-time
- Management
- Microsoft Office
- Administrative experience
- Opportunities for advancement
Customer Resolution Specialist
Superloop —Melbourne VIC
- On call
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Work from home
- Free food
13h
Process Improvement Specialist
Toll Group —Melbourne VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
Part-time Customer Service Specialist
Aon Corporation —Cremorne VIC
- Part-time
- Microsoft Excel
- Sales
- Customer service

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customer solutions specialist jobs near melbourne, vic

Customer Service Specialist

MyIntegra -
Melbourne VIC

Quick Apply

Job Details

Full-time
6 days ago

Benefits

Health insurance
Employee assistance program
Insurance services

Qualifications

CRM software
Customer service
Salesforce
Communication skills
Time management

Full Job Description

Job Description

At MyIntegra, our Customer Service Specialists are the heart of our customer experience. In this role, you’ll respond to customer enquiries via phone, email, live chat, and SMS, delivering support that is professional, friendly, and timely. You’ll help customers navigate the NDIS by clearly explaining Plan Management benefits and ensuring every customer feels heard, understood, and valued.

Key Responsibilities

Handle inbound and outbound enquiries across multiple channels with empathy and professionalism.
Clearly communicate NDIS requirements and the benefits of Plan Management in a clear and supportive manner.
Build trust and rapport with customers through open, compassionate communication.
Investigate and resolve customer issues by identifying the root causes, offering effective solutions, and following up to ensure satisfaction.
Maintain accurate and detailed records of all customer interactions for audit and compliance purposes.
Learn and apply NDIS Program Rules and internal procedures to deliver informed and effective support.
Use MyIntegra’s systems and platforms (e.g., Salesforce/CRM) to manage enquiries and complete administrative tasks.

About You

To thrive in this role, you’ll bring:

Experience as a customer service agent in a call centre, with active listening and call flow control.
Strong problem-solving skills and ability to build empathy and rapport.
Excellent verbal and written communication skills.
High attention to detail and focus on quality in documentation and interactions.
Time management skills in a fast-paced environment.
Ability to work independently and collaboratively.
Adaptability to change and willingness to take initiative and ask for guidance.
Familiarity with CRM systems like Salesforce and templated/scripted communications.
Understanding of NDIS and Code of Conduct requirements (Desirable)

About Us

MyIntegra is a registered NDIS provider offering Plan Management and Support Coordination across Australia. We empower people with disability to manage their plans confidently using secure tools and expert support. We are ISO 9001:2015 certified and proud members of Disability Intermediaries Australia (DIA).

What We Offer

Flexible hybrid work model (split between home and office).
Supportive, inclusive, and friendly team culture.
Opportunity to make a meaningful impact in the lives of people with disability.
Ongoing training, career development, and progression opportunities.
Access to a comprehensive Employee Assistance Program.
Discounts with major retailers and corporate health insurance rates.

Application Process

Apply with your résumé and cover letter. Successful applicants will undergo a NDIS Worker Screening Check and employment reference check. Costs for the NDIS screening will be reimbursed on your employment start date.

MyIntegra embraces diversity and is an equal opportunity employer. We welcome applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disability.

Quick Apply

Refine Your Search

customer solutions specialist jobs in melbourne, vic

Customer Service Specialist

Cyber Security Advice and Assessment Specialist

Specialist: Seasonal Contract - Full Time or Part Time

Desktop Home Assessor

Customer Value Specialist

Customer Solutions Specialist

Training Specialist

Learning Delivery Supervisor

Solutions Consultant

Customer Support Specialist

ICT Project Manager

Customer Service Specialist

Solar Installation Coordinator & Technical Support Specialist

Application Support Engineer

Claims Technical Specialist

Customer Success Specialist

Cargo Flight Operations Agent

Customer Resolution Specialist

Process Improvement Specialist

Part-time Customer Service Specialist

I want to receive the latest job alert for customer solutions specialist in melbourne, vic

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