In-Demand Community welfare Jobs in Melbourne, Vic

Response Officer - Non Shiftwork
Origin Energy —Melbourne VIC
- $67,185 a year
- 8 hour shift
- In-person
- Communication skills
Victim Support Worker - West
Windermere —Footscray VIC
- $92,000 a year
- Part-time
- Management
- Case management
- Communication skills
- Health insurance
- Parental leave
10d
General Inspector - Permanent Full Time
RSPCA Victoria —Melbourne VIC
- $85,358.59 - $91,506.68 a year
- Weekend availability
- Case management
- Communication skills
- Annual leave
- Parental leave
11d
Animal Collections Officer
City of Hobsons Bay —Altona VIC
- $70,491.03 - $75,712.42 a year
- Full-time
- Administrative experience
- Communication skills
- Employee assistance program
- Gym membership
12d
Program Support Workers
Forensicare Careers —Fairfield VIC
- $67,724 - $73,595 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
17h
HHS Support/Case Worker - Metro Melbourne
Wintringham —Melbourne VIC
- $42.63 - $51.13 an hour
- Management
- First Aid Certification
- Case management
13d
Counsellor - Alcohol & Other Drugs
Victorian Government —Melbourne VIC
- $100,000 - $110,000 a year
- Full-time
- Clinic
- Education
- Discharge planning
5d
Sonder Responder
Sonder.io —Melbourne VIC
- Weekend availability
Quick Apply
Intake and Assessment Crisis Worker
The Salvation Army —St Kilda VIC
- Full-time
- Employee assistance program
4d
Patient Services Attendant
Peter MacCallum Cancer Centre —Parkville VIC
- Patient monitoring
- Customer service
- Clinic
10d
Program Support Coordinator
Forensicare Careers —Fairfield VIC
- $75,498 - $80,054 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
7d
MTSS & Intervention
Victorian Government —Melbourne VIC
- Full-time
- Management
- Leadership
- Teaching
4d
Education Support - START DATE NEGOTIABLE
Victorian Government —Melbourne VIC
- Part-time
- Communication skills
6d
Team Leader - Youth Services
Department of Justice and Community Safety —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Leadership
7d
Case Manager - Foster Care
Berry Street —Noble Park VIC
- Up to $105,000 a year
- Full-time
- Bachelor's degree
- Case management
- Social Work
- Employee assistance program
18h
Student Counsellor
Victorian Government —Melbourne Northern Suburbs VIC
- Full-time
- Communication skills
- Teaching
10d
Clinic Administrator - Permanent Part Time
RSPCA Victoria —Burwood East VIC
- Part-time
- Administrative experience
- Clinic
- Leadership
- Annual leave
- Parental leave
Peer Support Worker
Uniting Vic.Tas —South Morang VIC
- Full-time
- No degree
- Communication skills
- Annual leave
13d
Case Manager
Blue Star Homecare —Melbourne VIC
- Full-time
- Remote
- Microsoft Office
- Case management
- Budgeting
Board of Directors
DESERT FAMILIES FOUNDATION AU LTD —Melbourne VIC
- $50 a month
- In-person
- Travel reimbursement
Quick Apply

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Response Officer - Non Shiftwork

Origin Energy -
Melbourne VIC

Apply Now

Job Details

Full-time
$67,185 a year

Qualifications

Security
Communication skills

Full Job Description

Make a real difference by supporting essential services and community safety.
$67,185 plus superannuation & plus shift penalties
Melbourne based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role

Join our National Response Centre team in our Melbourne CBD office on Bourke Street.

As a Response Officer, you will handle inbound safety, emergency, fault and welfare-monitoring calls on behalf of customers across essential-service industries, including energy and water.

This is not a standard customer service role. You will often speak with customers during urgent, stressful or safety-related situations. You will need to remain calm, gather accurate information, follow established procedures and arrange the appropriate response within strict timeframes.

You will work across several computer systems while speaking with callers, recording important information and dispatching work to field teams.

Important roster information

This is a full-time, onsite role working 38 hours per week across a rotating roster.

You must be available to work:

Eight-hour rotating shifts
Shifts scheduled between 6:00am and midnight
Monday to Sunday
Weekends and public holidays

Please consider the roster requirements carefully before applying.

What you will be doing

Your responsibilities will include:

Responding to inbound emergency, fault, safety and welfare-monitoring calls
Asking the right questions and accurately recording call information
Entering information into multiple systems while speaking with callers
Processing updates and changes relating to active incidents
Dispatching service orders within regulatory and contractual timeframes
Escalating incidents that may present an increased safety or operational risk
Keeping callers informed while providing a calm and professional experience
Following documented processes, procedures and compliance requirements
Working closely with Dispatchers and Senior Response Officers

What we are looking for

You will be suited to this role if you:

Remain calm and focused when speaking with distressed or frustrated callers
Have experience working in a busy inbound contact-centre or response environment
Can confidently work across multiple computer systems at the same time
Have strong written and verbal communication skills
Can listen carefully, ask clear questions and record information accurately
Are comfortable following structured processes and procedures
Have excellent attention to detail
Can move quickly between different calls, tasks and priorities
Take accountability for your performance and development
Can reliably attend rostered shifts, including weekends and public holidays

Experience in emergency response, dispatch, security monitoring, utilities, roadside assistance, logistics or another high-pressure contact-centre environment would be advantageous but is not essential.

What we offer

Full-time employment
A centrally located Melbourne CBD office
First seven weeks of structured, onsite training and onboarding
Comprehensive training and ongoing support
The opportunity to support essential services and community safety
Discounted Electricity, Gas & Internet services

Before applying

Please ensure you are comfortable with:

Working fully onsite (no remote)
Working a seven-day rotating roster
Starting as early as 6:00am or finishing as late as midnight
Working some weekends and public holidays
Handling urgent, complex and occasionally distressed callers
Completing accurate data entry while managing inbound calls

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.

Apply Now

Refine Your Search

community welfare jobs in melbourne, vic

Response Officer - Non Shiftwork

Victim Support Worker - West

General Inspector - Permanent Full Time

Animal Collections Officer

Program Support Workers

HHS Support/Case Worker - Metro Melbourne

Counsellor - Alcohol & Other Drugs

Sonder Responder

Intake and Assessment Crisis Worker

Patient Services Attendant

Program Support Coordinator

MTSS & Intervention

Education Support - START DATE NEGOTIABLE

Team Leader - Youth Services

Case Manager - Foster Care

Student Counsellor

Clinic Administrator - Permanent Part Time

Peer Support Worker

Case Manager

Board of Directors

I want to receive the latest job alert for community welfare in melbourne, vic

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