In-Demand Client service manager Jobs in Melbourne, Vic

Client Service Manager
Arcare Aged Care —Maidstone VIC
- Full-time
- Sales
- Customer service
- Business development
- Paid training
- Health insurance
Service Desk Manager
First Focus —Melbourne VIC
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Office Manager
Rapid Passive Fire Pty Ltd —West Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Construction experience
Quick Apply
Events Supervisor
Compass Group Australia —Melbourne VIC
- $75,000 a year
- Weekend availability
- Supervising experience
- Food service
- Communication skills
- Parental leave
Client Account Manager
Advanced Solutions International —Melbourne VIC
- $65,000 - $80,000 a year
- Full-time
- Remote
- CRM software
- Management
- Sales
- Employee assistance program
Client Engagement Manager
ADP —Cremorne VIC
- Microsoft Word
- Microsoft Excel
- Customer service
Manager - Client Onboarding
BDO —Melbourne VIC
- Full-time
- Finance
- Business
- Communication skills
- Health insurance
- On-the-job training
11d
Office Manager
Front Hire —Melbourne VIC
- $75,000 - $85,000 a year
- Full-time
- Master's degree
- Administrative experience
- Bachelor's degree
Quick Apply
Service Delivery Manager
Compnow —Notting Hill VIC
- Contract
- Management
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
Quick Apply
Project Manager - Client Onboarding
Acquire Intelligence —Melbourne VIC
- Full-time
- CRM software
- PMP
- Salesforce
Client Success Manager
RFI Global —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
- Annual leave
Quick Apply
HR Manager, Lifecycle Time & Attendance - APAC
Remote —Melbourne VIC
- $48,850 - $109,900 a year
- Remote
- Management
- English
- AI
- Annual leave
- Work from home
Client Success Manager
Circana —Melbourne VIC
- Full-time
- Machine learning
- Organisational skills
- AI
11d
Account Manager (Australia)
Netflix —Melbourne VIC
- CRM software
- PMP
- Sales
Professional Service Manager
Connecteam —Melbourne VIC
- Day shift
- Hybrid work
- English
- Communication skills
Quick Apply
Admissions Officer (Parkville)
Department of Justice and Community Safety —Parkville VIC
- $62,104 - $79,753 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee assistance program
6d
Client Account Manager
SwitchCo Australia Pty Ltd —West Melbourne VIC
- $100,000 - $140,000 a year
- Full-time
- Microsoft Powerpoint
- CRM software
- Sales
Quick Apply
14d
Client Relationship Manager - Vic Mid-Market
Lenovo —Melbourne VIC
- Full-time
- CRM software
- Sales
- Master's degree
Customer Service Officer
Criterion Industries —Epping VIC
- $60,000 - $70,000 a year
- Full-time
- Remote
- Customer service
- Business development
- Construction experience
- On-the-job training
- Employee assistance program
Office Manager
Urban Hive Homes Pty Ltd —Notting Hill VIC
- $85,000 - $90,000 a year
- Full-time
- CRM software
- Management
- Customer service
Quick Apply

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client service manager jobs near melbourne, vic

Client Service Manager

Arcare Aged Care -
Maidstone VIC

Apply Now

Job Details

Full-time

Benefits

Paid training
Health insurance
Employee assistance program
Employee discount

Qualifications

Sales
Customer service
Business development
Computer skills

Full Job Description

Client Services Manager

Locations: Arcare Essendon & Arcare Maidstone
Full time role

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple - building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Benefits

Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
Allowances: Uniform, meals, shift and public holidays
Paid Training and Development days
Reward & Recognition programs including CEO incentives and National Awards
Employee Assistance Program

About the Role

The Client Service Manager is responsible for the provision of the effective execution of appropriate sale and admission functions, in addition to promoting the Arcare brand and build/strengthen relationships with key referrers in the region. The Client Service Manager is accountable for achieving maximum occupancy and Refundable Accommodation Deposits (RAD) sales, whilst providing support and assistance to the Victorian State Manager – Client Services in the development of operational initiatives.

Role Objectives:

Effective execution of appropriate sale and admission functions
Achieve maximum occupancy and RAD sales
Improve Arcare’s market position and achieve financial growth in the region
Support and assist the Victorian State Manager – Client Services in the development of operational initiatives
Model and demonstrate extensive knowledge of Arcare’s Values, Relationship-centered model of care and Senses-framework

Your Primary Functions will include:

Conduct residential tours as required
Be required from time to time to have a primary location/focus dependent upon market forces
Maintain an understanding of the Financial Arrangements for Aged Care Services as defined in the Aged Care Act 1997
Negotiate with families to achieve favourable financial outcomes for Arcare
Prepare Resident Agreements prior to admission
Ensure that all data is kept current and up-to-date on the CRM system
Liaise with the Residence Managers and relevant key personnel regarding admissions and seek to ensure, with the assistance of the Residence Manager and GSM that the presentation of the residence is of the highest standard.
Timely and accurately reporting of activities and initiatives to the Victorian State Manager - Client Services
Be prepared to undertake in-service-training on the Arcare model of care to understand the environment into which clients will be moving
Research and build effective and sustainable relationships with hospitals, social workers and placement agencies
Engage with the local community by way of presentations to local organisations such as retirement villages, RSL and senior citizens clubs etc
Organise and host functions to promote Arcare homes in the area

Skills & Experience Required

- Proven experience in a Sales (and/or) Customer Service position
- Demonstrated experience in business development
- Current Police Clearance and Statutory Declaration that does not preclude working in Aged Care
- A broad understanding of issues experienced by the elder community
- Well-developed interpersonal and communications skills
- The ability to work independently with minimum supervision
- Sound organisation and computer skills

Ready to Apply

It really is our people and culture that set us apart, with our ongoing focus of working together as one team. If you think this role is the right fit for you, we invite you to apply. Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain). Arcare values diversity within our workforce and is an equal opportunity employer.

Apply Now

Refine Your Search

client service manager jobs in melbourne, vic

Client Service Manager

Service Desk Manager

Office Manager

Events Supervisor

Client Account Manager

Client Engagement Manager

Manager - Client Onboarding

Office Manager

Service Delivery Manager

Project Manager - Client Onboarding

Client Success Manager

HR Manager, Lifecycle Time & Attendance - APAC

Client Success Manager

Account Manager (Australia)

Professional Service Manager

Admissions Officer (Parkville)

Client Account Manager

Client Relationship Manager - Vic Mid-Market

Customer Service Officer

Office Manager

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