In-Demand Claims associate Jobs in Melbourne, Vic

Associate – Ops
WNS Global Services —Melbourne VIC
- Full-time
- Remote
- Customer service
- Microsoft Office
- Communication skills
Quick Apply
Associate to a Judicial Officer of the County Court of Victoria (Criminal, Common, Commercial)
Court Services Victoria —Melbourne City Centre VIC
- Full-time
- Writing skills
- Analysis skills
- Associate degree
7d
Assistant Station Head MEL
Malaysia Airlines —Melbourne VIC
- CAD
Senior Associate
DWF —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
22h
Associate to a Judicial Officer of the County Court of Victoria (Criminal, Common, Commercial)
Victorian Government —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Writing skills
- Analysis skills
- Associate degree
7d
Associate Director / Director | Information, Content & Regulatory Transformation
Deloitte —Melbourne VIC
- SharePoint
- AI
- Communication skills
- Parental leave
Associate / Senior Associate, Commercial Litigation
Allens —Melbourne VIC
- Full-time
- Hybrid work
- Business development
- Health insurance
- On-the-job training
Reconciliation Analyst
NCR Atleos —Melbourne VIC
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
Quick Apply
Employment Senior Associate
CBP Lawyers —Melbourne VIC
- Full-time
- Research
- Analysis skills
- Communication skills
- Gym membership
Lawyer to Associate, Statutory Lines Insurance
Sparke Helmore Lawyers —Melbourne VIC
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
Escala - Middle Office Operations Analyst
Focus Financial Partners —Melbourne VIC
- Microsoft Excel
- Management
- Administrative experience
14d
Senior Associate
Slater and Gordon —Melbourne VIC
- Full-time
- Hybrid work
- Business development
- Communication skills
- Negotiation
- Parental leave
Associate - Workplace & Safety
Wotton Kearney —Melbourne VIC
- Full-time
- Remote
- Parental leave
Senior Associate - Workplace Law (open on location)
Avant —Melbourne VIC
- Full-time
- Management
- In-person
- Communication skills
- Employee assistance program
Associate / Senior Associate
Allens —Melbourne VIC
- Full-time
- Hybrid work
- Health insurance
- On-the-job training
Associate/Senior Associate | Disputes & Investigations | Melbourne
Gadens —Melbourne VIC
- Full-time
- Hybrid work
- Business development
- Annual leave
- Parental leave
Lawyer or Associate | Statutory Compensation Management
MinterEllison —Melbourne VIC
- Contract
- Management
- AI
Lawyer / Associate - Employment, Safety & People
Maddocks —Melbourne VIC
- Full-time
- Analysis skills
- Communication skills
- Health insurance
- Parental leave
Senior Associate – Property Recovery & Personal Injury
Hall & Wilcox Lawyers —Melbourne VIC
- Full-time
- Remote
- Supervising experience
- Parental leave
- Free food
Insurance Associate (Professional Indemnity)
Barry Nilsson —Melbourne VIC
- Office
- Parental leave

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Associate – Ops

WNS Global Services -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Employee rewards program
Company phone

Qualifications

Customer service
Call center experience
Microsoft Office
Communication skills
Analytics

Full Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Objective of the Role
Deliver industry leading service excellence whilst maintaining a commercial focus that drives business outcomes. Facilitate an efficient and cost-effective end to end claims experience that relieves stress and creates peace of mind for our customers in the moments that matter.
Key Accountabilities
§ Lodge new insurance claims for our customers and intermediaries
§ Determine coverage through exploratory questioning, policy interpretation and using judgement and analysis to make informed decisions
§ Elevate the customer experience through setting clear expectations of the claim process and effectively communicating how the claim will be managed
§ Negotiate and obtain collection of customer excess including appropriate education of payment options
§ Accountable for financial outcomes impacting claims costs through application of correct policy limits, applicable laws and leveraging preferred suppliers/repair methods
§ Respond to and manage customer, supplier and repairer and third-party enquiries on existing claims via customer channel of choice with a focus on cost management and progressing and finalising the claim
§ Respond to and manage claim activities; customer, supplier and repairer correspondence and complaints within agreed timeframes and obligations
§ Ensure information provided to the customer is clear, complete and accurate based on sound knowledge and understanding of claim policies, processes and their intent
§ Ensure claim review is completed on each claim touch; liaise with suppliers and repairers to ensure timely replacement and/or repair experience for our customers and claim is progressed efficiently, actively contributing to overall reduction of customer life of claim and effective financial management
§ Identify opportunities to improve processes and systems and participate in their testing, in order to contribute to the overall efficiency and cost effectiveness of the Claims function
§ Accountable for decision making within policy guidelines and delegations of authority to deliver best outcome for the customer and the organisation
§ Appropriate and professional workplace behaviours, assist other team members and willingly undertake other key responsibilities and activities to contribute to overall portfolio health
§ Demonstrate responsibility for own personal development and professional learning goals and actively participate in performance review process in conjunction with direct Leader
§ Shift option:
Flexi Part Time roles with a minimum of 15hrs per week offering a variety of shift options over 7 days in the week along with a variety of start windows
Option 1 – 2daysX 7.5hr shifts (8hrs incl. lunch)
Option 2 – 3 days x 5hr shifts

Full time: 38 hrs per week offering a variety of shift options between Monday – Saturday along with a variety of start windows

Start windows mean you can be asked to start any time between the hours of that window. You must be able to fully commit to the shift window.

WFH Requirement to be met by the successful candidate:

Dedicated private work area
Ergonomically set up (desk/chair)
Reliable Internet
Active Landline connection
Monitor
First aid kit and fire blanket

Qualifications

Qualifications
§ Relevant tertiary qualification desired (Business, Finance, Commerce)
Experience
§ 1-2 years working in general insurance preferred
§ Call centre experience preferred
§ Experience working within a customer service environment
§ Computer literacy and navigational skills using multiple systems simultaneously
§ Demonstrated ability to achieve targets
§ Experience working in a fast paced, high pressured environment preferred
Additional Information
Key Capabilities/Technical Competencies (skills, knowledge, technical or specialist capabilities)
§ Strong communication skills, demonstrated through active listening and ability to convey and explain information coherently and confidently in both written and verbal communication
§ Ability to use own judgement an analysis to develop solutions and courses of action based on logic, fact and within delegated level of authority and legislation utilising resources available
§ Ability to manage workload in a professional and prepared manner ensuring appropriate adherence to agreed timeframes, legislative requirements and work schedule
§ Ability to engage with a customer, utilise effective questioning and listening skills to understand both practical and emotional needs and manage the interaction to meet these needs
§ Advocate of change and positive ambassador of the benefits and opportunities
§ Committed to self-development and opportunities to increase skills and knowledge

Additional Information

Benefits like - Incentives, Rewards and Recognition program, Laptop, Headset and Phone set provided

Proficient in MS Office, Excellent communication skills

Quick Apply

Refine Your Search

claims associate jobs in melbourne, vic

Associate – Ops

Associate to a Judicial Officer of the County Court of Victoria (Criminal, Common, Commercial)

Assistant Station Head MEL

Senior Associate

Associate to a Judicial Officer of the County Court of Victoria (Criminal, Common, Commercial)

Associate Director / Director | Information, Content & Regulatory Transformation

Associate / Senior Associate, Commercial Litigation

Reconciliation Analyst

Employment Senior Associate

Lawyer to Associate, Statutory Lines Insurance

Escala - Middle Office Operations Analyst

Senior Associate

Associate - Workplace & Safety

Senior Associate - Workplace Law (open on location)

Associate / Senior Associate

Associate/Senior Associate | Disputes & Investigations | Melbourne

Lawyer or Associate | Statutory Compensation Management

Lawyer / Associate - Employment, Safety & People

Senior Associate – Property Recovery & Personal Injury

Insurance Associate (Professional Indemnity)

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