In-Demand Agent representative Jobs in Melbourne, Vic

Customer Service Representative
Probe CX —Melbourne VIC
- Part-time
- Hybrid work
- CRM software
- English
- Research
Customer Service Agent - Hardship
Probe CX —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
Customer Service Representative Opportunities
Kogan —South Melbourne VIC
- Full-time
- Customer service
- Salesforce
- Bachelor's degree
- Wellness program
Real Estate Assistant – Sales & Property Management
Kieler Brown Realty —Caroline Springs VIC
- $50,000 - $85,000 a year
- Part-time
- Hybrid work
- CRM software
- Microsoft Office
- Administrative experience
- Travel reimbursement
- Profit sharing
Quick Apply
14d
Property Manager
Barry Plant —Mentone VIC
- $50,000 - $300,000 a year
- Full-time
- Remote
- Customer service
- Administrative experience
- Work from home
Sales Consultant – Projects Sales (Armadale office)
Jellis Craig —Armadale VIC
- Weekend availability
- Administrative experience
- Communication skills
- Negotiation
Wholesale Customer Care & Reception Representative
Munro Footwear Group —Melbourne VIC
- Full-time
- Customer service
- Administrative experience
- Organisational skills
18h
Sales Associate
Jellis Craig —Blackburn VIC
- Weekend availability
- Communication skills
- Time management
10d
EOI - Property Manager
BGIS —Melbourne VIC
- Full-time
- Organisational skills
- Communication skills
- Employee discount
- Referral program
14d
Dispute Resolution Officer
EML —Melbourne VIC
- Full-time
- Remote
- Work from home
- Parental leave
Assistant Property Managers & Property Managers
Barry Plant —Keilor East VIC
- Full-time
5d
Property Manager
Area Specialist —Wantirna VIC
- $65,000 - $75,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
Quick Apply
Sales Consultant
Jellis Craig —Brunswick VIC
- Weekend availability
- Sales
- Customer service
- Organisational skills
Property Management Assistant
Jellis Craig —Doncaster VIC
- Full-time
Sales Agents and Sales Assistants
Barry Plant —Glenroy VIC
- $50,000 - $300,000 a year
- Full-time
Retail Property Manager
JLL —Melbourne VIC
- Administrative experience
- Communication skills
- Health insurance
- Parental leave
5d
Experienced Sales Associate
Jellis Craig —Mount Waverley VIC
- Weekend availability
- Sales
- Communication skills
- Time management
Property Manager & Business Development Manager
Empire 8 Property —Moonee Ponds VIC
- $40,000 - $85,000 a year
- Part-time
- Management
- In-person
Quick Apply
10d
EOI - Property Accountant
BGIS —Melbourne VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
- Employee assistance program
- Employee discount
14d
Account Executive (ENT) (Position located in Melbourne, Australia)
KnowBe4 —Melbourne VIC
- Microsoft Word
- Microsoft Excel
- Salesforce
- Tuition reimbursement
- Referral program
Quick Apply

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Customer Service Representative

Probe CX -
Melbourne VIC

Apply Now

Job Details

Part-time

Benefits

Group activities

Qualifications

CRM software
English
Research
System security

Full Job Description

Are you a clear, professional communicator looking for a rewarding role that avoids exhausting, back-to-back phone lines? We are seeking 12 dedicated casual Customer Service Agents to act as vital guides for companies navigating official government support programs. You will leverage digital tools and knowledge centers to fuel business growth across Australia.

Key Details

Due to the nature of our government client's operations, applicants must be Australian Citizens
Hours & Schedule: Dynamic casual schedule running between 0 to 38 hours per week based on fluctuating business demand.
Roster Parameters: Operational shifts run strictly Monday to Friday between 8:00 AM and 8:00 PM (No standard weekends). True casual availability to assist at short notice when seasonal volume surges hit is highly valued.
Commencement Date: Monday, 27th July 2026.
The Training Blueprint: Your first 2 weeks consist of mandatory, comprehensive full-time training on-site from 9:00 AM to 5:00 PM, Monday to Friday.
The Hybrid Workflow: Upon graduating training and reaching operational competency, you will gain access to our hybrid model, working a minimum of 2 days per week in our Melbourne CBD office with the rest spent working comfortably from home.
Equipment Requirements: Probe CX provides your specialized headset. Agents must provide their own personal Windows-based PC/Laptop (Macbooks are incompatible due to system security protocols) hooked up via a hardwired NBN ethernet connection (no hotspotting or mobile tethering).

The Role

In this rewarding inbound customer position, you will be the first point of contact for businesses and individuals seeking information on federal grants, program updates, and business registration processes. This is a balanced, value-driven desk where you are given the time and administrative buffer to truly research answers, log freehanded call summaries, and solve problems.

Key Responsibilities:

Navigate Complex Knowledge Centers: Use advanced research skills to locate precise eligibility guidelines, troubleshooting parameters, and grant calculators to support callers.
Basic Technical Troubleshooting: Walk customers through standard online platform scripts to solve business registration portal or technical web issues, escalating cases to specialized IT desks when required.
Flawless Case Documentation: Log detailed, clear, and error-free interaction notes live on our CRM database, utilizing an administrative post-call wrap-up (ACW) window of under 5 minutes to categorize caller intent.
Uphold Government Compliance: Deliver clear information strictly in accordance with official department guidelines, acting with absolute data privacy, integrity, and professional diplomacy on every call.

What you'll bring

High-Level English Proficiency: Exceptional, flawless verbal and written English skills are a non-negotiable mandatory requirement for representing a premium government portfolio.
System Agility & Typing Accuracy: Strong computer literacy with the ability to navigate a CRM, web tabs, and multiple knowledge articles seamlessly without spelling or grammar errors.
Background Clearances: Must be an Australian Citizen and satisfactorily complete a comprehensive national criminal history police check prior to starting.
Preboarding Availability: Full availability through your initial 6 months on the floor, with no pre-planned extended international holidays or leave blocks accommodated during the onboarding lifecycle.

Why Join Us?

Access our comprehensive mental health and well-being resource platform (Sonder), empowering you with regular check-ins, confidential support, and clinical advice to stay balanced and thrive.
Access to everyday lifestyle savings: From technology, phone bills, fuel, and groceries to fashion, restaurants, and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.
Participate in fun group activities like Pizza/takeout days, Office Pajama days, and celebrate holidays and seasonal festivals in the office with food and games.
A respectful, inclusive, and ethical workplace culture that values integrity, honesty, and mutual support

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

About Probe

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Apply Now

Refine Your Search

agent representative jobs in melbourne, vic

Customer Service Representative

Customer Service Agent - Hardship

Customer Service Representative Opportunities

Real Estate Assistant – Sales & Property Management

Property Manager

Sales Consultant – Projects Sales (Armadale office)

Wholesale Customer Care & Reception Representative

Sales Associate

EOI - Property Manager

Dispute Resolution Officer

Assistant Property Managers & Property Managers

Property Manager

Sales Consultant

Property Management Assistant

Sales Agents and Sales Assistants

Retail Property Manager

Experienced Sales Associate

Property Manager & Business Development Manager

EOI - Property Accountant

Account Executive (ENT) (Position located in Melbourne, Australia)

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