In-Demand Policy advisor Jobs in Mascot, Nsw

Student Administration Officer Complaints
TAFE NSW —South Sydney NSW
- $97,771 - $105,290 a year
- Full-time
3d
2026 Graduate Brand Analyst, Amazon Vendor Services
Amazon Commercial Services Pty Ltd —Sydney NSW
- Urgently hiring
- Microsoft Excel
- Management
- Merchandising
HR Advisor - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Customer service
- Salesforce
- AI
- Parental leave
Quick Apply
Office Manager
MBA Accountants & Business Advisors Pty Ltd —Hurstville NSW
- $75,000 - $80,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
- Professional development assistance
Quick Apply
10d
Talent Acquisition Advisor
NSW Department of Communities and Justice —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Human resources
- Recruiting
- Organisational skills
- Parental leave
- Employee assistance program
10d
Casual Correctional Officer - Surry Hills and CBD Courts
NSW Department of Communities and Justice —Surry Hills NSW
- Choose your own hours
- Paid training
People and Culture Advisor
IREN —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Employee Relations Consultant - 12 month Fixed Term Contract
Aon Corporation —Sydney NSW
- Part-time
- Microsoft Office
- Communication skills
Employment Advocate - Disability Targeted
TAFE NSW —Inner West NSW
- $107,921 - $113,385 a year
- Full-time
- Human resources
10d
Employee Relations Advisor
EY —Sydney NSW
- Case management
- Recruiting
- Parental leave
11d
People and Culture Advisor
St Vincent de Paul Society —Lewisham NSW
- Full-time
- Microsoft Office
- Human resources
- Organisational skills
- Parental leave
- Employee assistance program
Service Office People & Culture Business Partner
IKEA —Tempe NSW
- Full-time
- Management
- Bachelor's degree
6d
Associate Economist – Career Launch Program (targeted)
Treasury —Sydney NSW
- $78,000 - $84,799 a year
- Full-time
- Parental leave
1d
Manager, HR Services, ANZP (Maternity Cover, 12 Months)
Marriott International, Inc —Sydney NSW
- Full-time
- Administrative experience
- Analysis skills
- Human resources
Manager Employee Relations
Transport For NSW —Mascot NSW
- $163,145 - $182,721 a year
- Full-time
- Communication skills
- Negotiation
9d
People Advisor
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- Case management
- No degree
Quick Apply
13h
People Advisor
Australian Financial Complaints Authority —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- Case management
- No degree
10h
Senior Digital Health Analyst - Ancillary & Specialties - Single Digital Patient Record
Single Digital Patient Record Implementation Authority —Sydney NSW
- $137,525 - $156,231 a year
- Weekend availability
- Hybrid work
- Epic
- AI
- Annual leave
11d
Senior Consultant, Talent Acquisition
Reserve Bank of Australia —Sydney NSW
- Urgently hiring
- Bachelor's degree
- Recruiting
- Business
13d
Client Advisor
icare —Sydney NSW
- From $116,981 a year
- Full-time
- Office
- Case management
- Communication skills
- Employee assistance program
- Gym membership
4h

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policy advisor jobs near mascot, nsw

Student Administration Officer Complaints

TAFE NSW -
South Sydney NSW

Apply Now

Job Details

Permanent | Full-time
$97,771 - $105,290 a year
3 days ago

Qualifications

Working with Children Check

Full Job Description

TAFE NSW Life-Changing Careers

Student Administration Officer Complaints

Location negotiable (subject to campus availability)

Permanent full-time position + Talent Pool

$110,972 – $119,506 salary package - includes base salary ($97,771 - $105,290), plus employer’s contribution to superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.

About the role

The Student Administration Officer Complaints is responsible for performing a range of customer support and administrative activities to support the implementation of best practice complaints management policy and processes, including reviews, responses, and escalation processes to optimise case management and resolutions. The role provides support and assistance in relation to complaints from domestic and international TAFE NSW students, community members, stakeholders, and members of the public, ensuring timely and effective case management and resolution outcomes.

This is a permanent full-time position, with the location negotiable subject to campus availability. In addition, this recruitment process will be used to establish a talent pool for upcoming Student Administration Officer Complaints opportunities that may arise.

About you

You have experience in coordinating the receipt, investigation, and response to customer complaints and feedback, and working with stakeholders to strengthen performance against legislative requirements and improve the customer experience.

You thrive in a high-volume environment, working with competing priorities and ensuring you meet service level agreements. You are confident working independently with limited guidance, making decisions using sound judgement and expertise, and escalating issues where required.

You have demonstrated ability to identify areas for continuous improvement to the provision of complaint services within business units, developing and supporting the implementation of associated templates, tools, systems, and processes.

To find out more about the role, click to view the Role Description.

Our commitment to diversity, equity and inclusion

TAFE NSW is committed to building a culturally safe and inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from all backgrounds and encourage you to apply. If you require adjustments during the recruitment process, please contact our Talent Acquisition Advisor listed below.

To apply for this role, click 'apply now' and provide:

Your current resume
A response to the below targeted question when prompted in the application form (max. 300 words)

Targeted Question: Provide an example of a time when you had to work with multiple stakeholders to resolve a complaint. How did you balance their differing priorities while ensuring a positive outcome

A career of life-changing impact awaits you. Apply now!

Applications close: Sunday 6 September at 11.55pm AEST

Additional Information:

General recruitment and adjustment enquiries: Please contact Sarah Aitchison, Talent Acquisition Advisor via email at [email protected] or call 0435 078 206.

Role-specific enquiries: Please contact Cheyne Jones, Manager Complaints & Resolutions Branch via email at [email protected]

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.

Location is negotiable across our TAFE NSW campuses. Please note that preferred campus location is not guaranteed and is subject to campus availability at the time of offer.

Considering a move to Regional NSW? The Welcome Experience is a free service offering personalised support to help you settle in, connecting you with local communities, essential services, and lifestyle opportunities.

Apply Now

Refine Your Search

policy advisor jobs in mascot, nsw

Student Administration Officer Complaints

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Manager, HR Services, ANZP (Maternity Cover, 12 Months)

Manager Employee Relations

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