In-Demand Senior contract specialist Jobs in Macquarie Park Nsw

Senior Operations Specialist
AFCA —Sydney NSW
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
Quick Apply
Senior Executive Support Specialist, Investments
Mercer —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
Senior Treasury Specialist
Firmus Technologies —Sydney NSW
- Full-time
- ERP systems
- Administrative experience
- AI
Senior Accounts Payable Specialist
EG Australia —Sydney NSW
- Contract
- Remote
- Microsoft Excel
- Customer service
- ERP systems
- Work from home
3d
Senior Procurement Specialist
Fujitsu —Sydney NSW
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Business development
ER Specialist (Enterprise Bargaining)
CHEP —Macquarie Park NSW
- Full-time
- Hybrid work
- Human resources
- Communication skills
14d
Senior Dispute Resolution Specialist - Investments and Advice (24 month contract)
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
Quick Apply
4d
Marketing Specialist-Senior | 23-Month Fixed-Term Contract
FedEx AMEA —Mascot NSW
- Full-time
- Hybrid work
- Marketing
- Leadership
- Marketing
- Health insurance
- Tuition reimbursement
3d
Senior Marketing Specialist
Solventum —North Ryde NSW
- Full-time
- Sales
- Marketing
- Organisational skills
Senior Review Specialist / Principal Solicitor
icare —Parramatta NSW
- Temporary
- Hybrid work
- Office
Senior Tender Specialist
Smith & Nephew —Sydney NSW
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
1d
Senior Specialist - Time and Attendance
Veolia Environmental Services —Pyrmont NSW
- Contract
- Hybrid work
- Parental leave
- Employee assistance program
Senior Review Specialist / Principal Solicitor
iCare External —Parramatta NSW
- Contract
- Hybrid work
- Office
Senior Environmental Specialist
Egis —Sydney NSW
- Contract
- Management
- Construction experience
- Communication skills
- Parental leave
4d
Senior Tender and Contracts Specialist
Medtronic —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Reimbursement Specialist (12Months Contract)
Insulet Corporation —Sydney NSW
- Full-time
- CRM software
- Management
- Customer service
Senior Pharmacovigilance Specialist
AbbVie —Sydney NSW
- Full-time
- Hybrid work
- English
- Communication skills
1d
Senior Personal Lines Claims Specialist
Chubb —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Communication skills
Senior Training Consultant
AFCA —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
Senior Consultant
Red Hat, Inc. —Sydney NSW
- Full-time
- Hybrid work
- DevOps
- Administrative experience
- Scripting

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Senior Operations Specialist

AFCA -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

Data modelling
Intelligence experience
AI
Leadership
Communication skills
Analytics

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

Help shape how Australia responds to scams

At AFCA, we’re building a future-ready capability to respond to one of the fastest-growing issues impacting Australians, Scams.

We’re looking for a Senior Operations Specialist to play a critical role in designing and embedding the end-to-end case management framework that will underpin our Scams External Dispute Resolution capability.

This is a unique opportunity to design from the ground up, influence how complaints are managed at scale, and contribute to fair, independent outcomes for consumers and small businesses.

What you’ll be doing

Reporting into the Scams EDR Program, you will:

Design and define future-state case management processes
Translate regulatory, operational and business requirements into workflows
Partner with stakeholders to shape and validate process design
Develop clear guidance, templates and training materials
Identify risks, dependencies and opportunities for improvement
Support implementation, readiness and operational roll-out

Design data driven, front‑loaded case workflows integrating multiple data sources
Define processes for multi‑entity / value‑chain complaints, not linear case handling
Translate requirements into end‑to‑end operating model design (process + data + system + controls), not just process map

You will sit at the intersection of operations, regulation and delivery, helping ensure scalable and consistent complaint handling.

This is initially a 12 month contract with the strong possibility of extension.

Qualifications

What you’ll bring

We’re looking for someone who combines process design expertise with strong stakeholder engagement:

Proven experience in case management, operations or complaint handling
Ability to translate complex requirements into practical processes
Strong facilitation and stakeholder engagement skills
Exceptional written communication – you can turn complexity into clarity
Analytical mindset with a focus on risk and continuous improvement
Ability to design in data‑driven environments
Strong systems thinking (process + platform + data integration)
Experience working with cross‑functional teams (data, tech, analytics)
Capability to operate in ambiguity and stand up new functions

Highly desirable experience

We are particularly interested in candidates with experience from telco, digital or high-volume customer environments, where you have:

Designed or improved customer or complaint journeys at scale
Worked in digitally-enabled operating models or platforms
Delivered process change in fast-paced, evolving environments
Navigated regulatory or customer remediation frameworks

Experience in fraud, scams, financial crime, investigations, or intelligence environments
Exposure to data platforms / analytics / intelligence tooling
Experience designing AI‑assisted or automated operational workflows
Experience in multi‑party ecosystems (regulators, industry, law enforcement)
Experience incorporating technical / digital evidence into case handling
Experience leading or transitioning into operational leadership roles

This experience will be highly valued given the complex, high-volume and digitally-driven nature of scams complaints.

Additional Information

Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Quick Apply

Refine Your Search

senior contract specialist jobs in macquarie park nsw

Senior Operations Specialist

Senior Executive Support Specialist, Investments

Senior Treasury Specialist

Senior Accounts Payable Specialist

Senior Procurement Specialist

ER Specialist (Enterprise Bargaining)

Senior Dispute Resolution Specialist - Investments and Advice (24 month contract)

Marketing Specialist-Senior | 23-Month Fixed-Term Contract

Senior Marketing Specialist

Senior Review Specialist / Principal Solicitor

Senior Tender Specialist

Senior Specialist - Time and Attendance

Senior Review Specialist / Principal Solicitor

Senior Environmental Specialist

Senior Tender and Contracts Specialist

Reimbursement Specialist (12Months Contract)

Senior Pharmacovigilance Specialist

Senior Personal Lines Claims Specialist

Senior Training Consultant

Senior Consultant

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