In-Demand Customer service hybrid Jobs in Macquarie Park, Nsw

Customer Service Officer
MSD —Macquarie Park NSW
- Full-time
- Management
- Customer service
- ERP systems
8d
Mortgage Broker
Award Mortgage —Sydney NSW
- $110,000 - $160,000 a year
- Contract
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Professional development assistance
Quick Apply
Customer Service Representative (Inbound Contact Centre)
My NRMA —Sydney Olympic Park NSW
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Annual leave
Quick Apply
Customer Service Officer
Transport For NSW —Parramatta NSW
- $100,123 - $110,138 a year
- Full-time
- CRM software
- Customer service
- Salesforce
3d
Customer Service-Operations Specialist
Fujifilm Australia Pty Ltd —Macquarie Park NSW
- Full-time
- Hybrid work
- CRM software
- Customer service
- Organisational skills
- Work from home
Quick Apply
6d
Customer Care Specialist - Home and Community Services
Catholic Healthcare —Ryde NSW
- $42 an hour
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Health insurance
- Parental leave
Quick Apply
7d
Inbound Customer Service Representative
Teachers Health —Sydney NSW
- $92,902 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Health insurance
- Employee discount
13d
Customer Service Consultant
Cushman & Wakefield —Parramatta NSW
- Full-time
- Hybrid work
- Customer service
Quick Apply
9h
Key Accounts Manager
Premier Fire —Chatswood NSW
- From $100,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Customer Service Administrator
Office of the Children's Guardian —Sydney NSW
- $87,199 - $95,482 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
7d
Customer Service Representative
HUBER+SUHNER —Frenchs Forest NSW
- Full-time
- Customer service
- Salesforce
- ERP systems
Quick Apply
9d
Property Consultant
Global Realty —Sydney NSW
- Up to $150,000 a year
- Contract
- Hybrid work
- Sales
- Financial services
Quick Apply
Customer Service Representitive
ResMed —Sydney NSW
- Full-time
- Hybrid work
- No degree
Sales & Customer Service Representative - Powder Coating Industry
Prominent Australia Pty Ltd —Seven Hills NSW
- $52,880 - $60,000 a year
- Part-time
- CRM software
- Sales
- Microsoft Office
- Travel reimbursement
Quick Apply
13d
Customer Service Officer
BGIS —Parramatta NSW
- $65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Employee discount
10h
Event Intern – Venture Capital (Part-time)
ABZTech Pty Ltd —Sydney NSW
- From $30 an hour
- Part-time
- Hybrid work
- Microsoft Office
- Master's degree
- University
Quick Apply
Senior Customer Service Officer
Office of the Children's Guardian —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
6d
Customer Service Supervisor
Graymont —North Sydney NSW
- Hybrid work
- Customer service
- Supervising experience
- Organisational skills
6h
People Solutions Advisor - Hybrid
YMCA NSW —Pennant Hills NSW
- $80,000 - $85,000 a year
- Contract
- Hybrid work
- Customer service
- Administrative experience
8d
Customer Service Officer
Link Group —Parramatta NSW
- Rotating roster
- Customer service
- Financial services

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Customer Service Officer

MSD -
Macquarie Park NSW

Apply Now

Job Details

Full-time
8 days ago

Qualifications

Management
Customer service
SAP
ERP systems
Technical support
Microsoft Office
Senior Secondary Certificate of Education
Customer relationship management
Data entry
Organisational skills
Communication skills

Full Job Description

Job Description

Customer Service Officer

Permanent, full-time role with competitive remuneration and benefits
Location: Macquarie Park, Sydney, Australia
Career growth: Expand your expertise in a growing, successful industry
Professional development: Gain valuable experience in a dynamic, evolving role

As a Customer Service team member, you will play a key role in supporting warehouse cut-off times, order processing, consignment tracking, and customer care activities. You will liaise with internal and external customers, third-party logistics providers, and sales teams to ensure timely, accurate, and professional service delivery.
In this role, you will also support order and account administration, produce required documentation, manage returns and credit/debit processes within KPI timelines, and contribute to continuous improvement within the Customer Care function. Training will be provided across ERP, CRM, and related systems.

What You Will Do

Responsibilities include, however not limited to:

Process orders in line with warehouse cut-off times
Track and trace consignments and liaise with third-party logistics providers
Answer phone calls and emails, providing accurate information to internal and external customers
Process free and bonus orders, including creation of new customer accounts
Use ERP, CRM (SAP, MAXX) and other systems to support effective problem-solving within the Customer Care function
Ensure tasks raised by sales representatives in MAXX / CRM are completed in a timely manner.
Maintain AQIS and APVMA licences via government agencies
Create debit and credit notes and process customer returns within KPI timelines
Run reports as required by business units
Provide audit documentation and support internal audits as required
Continuously identify opportunities to improve Customer Care processes and participate in relevant projects

What You Must have

Completion of HSC or relevant tertiary qualifications
Prior solid experience in a related environment
Good knowledge of Microsoft Office Suite and experience with SAP
Strong data entry skills and attention to detail
Excellent communication and organisational skills
Ability to work effectively with other departments in a team environment
Self-starter with initiative and the ability to work with minimal supervision
Ability to make day-to-day decisions within defined procedures and processes
Strong problem-solving skills and ability to collaborate on customer service issues
Agile mindset with the ability to adapt as the business evolves
Professional, friendly, and courteous manner when dealing with internal and external customers
Strong customer focus with the ability to multitask and prioritise

What You Can Expect

Asupportive andcollaborative team environment
Opportunities tobuild capability across customer service, systems, and compliance
Ongoingtraining and development
The chance tocontribute to continuous improvement in atrusted global Animal Health organisation

We are proud to be a company that embraces the value of bringing talented and committed people together. The fastest way to breakthrough innovation is when ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive workplace.

Required Skills:
Consumer Relations, Customer Experience Management, Customer Management, Customer Relationship Management (CRM), Data Entry, Interpersonal Relationships, Inventory Control System, Order Processing, Product Sales Training, Report Preparation, SAP Enterprise Resource Planning (ERP), SAP Systems, Service Requests, Technical Support

Preferred Skills:
Current Employees applyHERE

Current Contingent Workers applyHERE

Search Firm Representatives Please Read Carefully
Merck Co., Inc., Rahway, NJ, USA, also known as Merck Sharp Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
No Travel Required

Flexible Work Arrangements:
Hybrid

Shift:
Not Indicated

Valid Driving License:
No

Hazardous Material(s):
N/A

Job Posting End Date:
08/17/2026*A job posting is effective until 11:59:59PM on the dayBEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFORE the job posting end date.
Requisition ID: R409722

Apply Now

Refine Your Search

customer service hybrid jobs in macquarie park, nsw

Customer Service Officer

Mortgage Broker

Customer Service Representative (Inbound Contact Centre)

Customer Service Officer

Customer Service-Operations Specialist

Customer Care Specialist - Home and Community Services

Inbound Customer Service Representative

Customer Service Consultant

Key Accounts Manager

Customer Service Administrator

Customer Service Representative

Property Consultant

Customer Service Representitive

Sales & Customer Service Representative - Powder Coating Industry

Customer Service Officer

Event Intern – Venture Capital (Part-time)

Senior Customer Service Officer

Customer Service Supervisor

People Solutions Advisor - Hybrid

Customer Service Officer

I want to receive the latest job alert for customer service hybrid in macquarie park, nsw

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