In-Demand It asset management Jobs in Fyshwick, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
IT Specialist
Group 10 Consulting —Barton ACT
- Microsoft Word
- Microsoft Excel
- Data analysis skills
L1 Network and Desktop Support
MNL Technologies —Canberra ACT
- Azure
- Microsoft Outlook
- Customer service
Quick Apply
Desktop Support Engineer L1
Total IT Global —Canberra ACT
- $28 - $30 an hour
- Full-time
- Microsoft Office
- In-person
- Communication skills
Quick Apply
ICT Procurement Officer, Information Division - APS Level 6
Australian Government —Canberra ACT
- $101,672 - $113,413 a year
- Contract
- Hybrid work
- Organisational skills
11d
IT Operations Engineer
oneZero Financial Systems —Canberra ACT
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick Apply
VIE Systems & Network Engineer
Neoen —Canberra ACT
- Azure
- Management
- Communication skills
Executive ICT Support Officer, APS Level 5, Chief Information Officer
Department of Industry, Science, Energy & Resources —Canberra ACT
- $89,576 - $96,829 a year
- On call
- Customer service
- Microsoft Office
- AI
7d
Cyber Security – Multiple Roles (APS5-APS6), Chief Information Officer
Department of Industry, Science, Energy & Resources —Canberra ACT
- $89,576 - $111,701 a year
- AI
- Communication skills
5d
IT/OT Technical Expert
Neoen —Canberra ACT
- Azure
- English
- Leadership
R16937 - Program & Product Management Services & Support - Apache
Amentum —Canberra ACT
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- Dental insurance
Associate Software Analyst - Enterprise Services (APS 5)
Royal Australian Mint —Deakin ACT
- $89,664 - $96,829 a year
- Full-time
- POS
- APIs
12d
Technology Consultant II
Dynatrace —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Computer Science
- Writing skills
- Health insurance
- Annual leave
13d
Systems Specialists (Multiple Opportunities) | Defence Air Combat Systems
Amentum —Canberra ACT
- Full-time
- Engineering
- Databases
- Communication skills
- Employee discount
Quick Apply
9h
Splunk Technical Leader, Customer Success
Cisco Systems —Canberra ACT
- Full-time
- Azure
- Management
- Research
7h
End Point Services Manager
Unisys —Canberra ACT
- Full-time
- Azure
- Leadership
Desktop Engineer - Canberra
NTT —Canberra ACT
- Urgently hiring
- Customer service
- Communication skills
Quick Apply
Sales Support and Office Coordinator
Konica Minolta Business Solutions Australia —Barton ACT
- Part-time
- Hybrid work
- Office
- Administrative experience
- Communication skills
- Parental leave
Quick Apply
Cyber Security - Information Security Manager
Fujitsu —Barton ACT
- Azure
- Business development
- Analysis skills
Administration Assistant
The Salvation Army —Tuggeranong ACT
- Part-time
- Administrative experience
- Business Administration
- Business
- Annual leave
- Parental leave

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ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

it asset management jobs in fyshwick, act

ICT Customer Support Officer – Service Desk Analyst

IT Specialist

L1 Network and Desktop Support

Desktop Support Engineer L1

ICT Procurement Officer, Information Division - APS Level 6

IT Operations Engineer

VIE Systems & Network Engineer

Executive ICT Support Officer, APS Level 5, Chief Information Officer

Cyber Security – Multiple Roles (APS5-APS6), Chief Information Officer

IT/OT Technical Expert

R16937 - Program & Product Management Services & Support - Apache

Associate Software Analyst - Enterprise Services (APS 5)

Technology Consultant II

Systems Specialists (Multiple Opportunities) | Defence Air Combat Systems

Splunk Technical Leader, Customer Success

End Point Services Manager

Desktop Engineer - Canberra

Sales Support and Office Coordinator

Cyber Security - Information Security Manager

Administration Assistant

I want to receive the latest job alert for it asset management in fyshwick, act

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