In-Demand Cloud Jobs in Fortitude Valley, Qld

Desktop Support Officer
Axiom Technologies —Brisbane QLD
- Full-time
- Remote
- Microsoft Outlook
- Management
- Customer service
ServiceNow Developer
AC3 —Brisbane QLD
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- Health insurance
Quick Apply
AI Engineer
Auto & General Holdings —Toowong QLD
- AWS
- AI
- Communication skills
- Work from home
- Parental leave
Quick Apply
Information and Communication Technology (ICT) Manager
Lowes Petroleum Service —Pinkenba QLD
- Full-time
- CRM software
- Management
- POS
Quick Apply
IT Service Delivery & Technical Operations Manager
Affinity Education Group —Brisbane QLD
- Full-time
- Azure
- Management
- AWS
- Work from home
Level 2 Support Engineer - Onsite
TechPath —Brisbane QLD
- Full-time
- In-person
- Communication skills
- Annual leave
- Work from home
Customer / Technical Support Specialist
M3DICINE —Eight Mile Plains QLD
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
Quick Apply
Technical Support Lead - Brisbane
Egis Group —Brisbane QLD
- Full-time
- Hospitality
- Computer Science
- Customer service
- Parental leave
Quick Apply
9d
Microsoft 365 & Power Platform Consultant (12 Month Contract) - Hybrid 2 Days
The Argyle Network —Brisbane QLD
- $150,000 a year
- Full-time
- Azure
- Analysis skills
- SharePoint
IT & Data Systems Manager
Children's Ground —The Gap QLD
- $137,042.73 a year
- Full-time
- AI
Support Technician
First Focus —Brisbane QLD
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- AI
- Paid training
Quick Apply
Binance Accelerator Program - Applied AI Agent Engineer (Fully Remote)
Binance —Brisbane QLD
- Full-time
- Remote
- Computer Science
- Master's degree
- Databases
Quick Apply
Digital Graduate Officer
Queensland Government —Brisbane QLD
- Temporary
- Doctoral degree
- Master's degree
- Communication skills
2d
Production Assistant
Deaf Connect —South Brisbane QLD
- $48.31 - $51.81 an hour
- Communication skills
Technical Support Engineer
Megaport —Brisbane QLD
- Weekend availability
- Hybrid work
- Customer service
- English
- AI
Service Desk Analyst (QLD)
St Vincent's Health Australia —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
Director, Data, AI and Information Management
Queensland Treasury Corporation —Brisbane QLD
- Full-time
- Azure
- Financial services
- AI
- Parental leave
4d
Binance Accelerator Program - Backend Engineer (AI Pro / Agent Infrastructure) Fully Remote
Binance —Brisbane QLD
- Contract
- Remote
- Master's degree
- Analysis skills
- APIs
Quick Apply
EUC Deployment & Field Support Engineer
Showtime Consulting —Brisbane QLD
- Contract
- Hospitality
- Management
- Software troubleshooting
Quick Apply
Graduate - Data Engineer
Whitehaven Coal —Brisbane QLD
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
- Employee discount
Quick Apply

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Desktop Support Officer

Axiom Technologies -
Brisbane QLD

Apply Now

Job Details

Full-time | Contract | Fixed term

Qualifications

Desktop support
Microsoft Outlook
Management
SCCM
Customer service
Microsoft Office
Analysis skills
ITIL
Computer skills
Communication skills
CompTIA A+
Intune
Mobile devices

Full Job Description

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

2+ years of Experience in Level 2/3 desktop support.
Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick-build machines
Keep up with Windows App and Update release information
Provide Web application support for Edge or Chrome
Provide Cloud application support (collaborate with app owners where required)
Support 3rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
Support MS Teams issues including video, audio, performance
Familiar with AppV applications, MS Store Apps and packaged applications
Troubleshoot / find root cause for general performance issues
Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
Office license management or troubleshooting
Keep up with release information for MS Office and security updates
Support Office issues for native laptop or cloud applications
Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
Knowledge of Active directory and Group policies. PowerShell scripting knowledge is a must.
Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
Should be able to fix and troubleshoot all the application issues deployed on end-user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
Good Client management and communication skills.
Should be able to troubleshoot if any application is not working due to network-related issues.
Good knowledge of browser support and management of Chrome and Edge via GPO.
Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge, and Chrome apps. Should be able to do the compatibility testing of web-based applications with Chrome and Edge.
Good Understanding of ITIL concepts & ticketing tools.
Accurately document all work performed through the ticketing system, including details.

Personal Attributes:

Excellent End-user computing skills.
Good knowledge of Infrastructure support.
Strong analytical and problem-solving capabilities
Well-organized and extremely detail-oriented
Strong customer service ethic and great communication skills, both oral and written
Passionate about delivering quality no matter what you are doing
Can work both independently and in a collaborative team-oriented environment
A self-starter, motivated to push the limits and think outside of the box
Fondness for solutions that are simple, elegant, and effective
Ability to work with and maintain confidential information

In-depth knowledge of:

Windows OS (e.g. XP, Vista, Windows 7, 10)
Microsoft Office applications
PC\Laptop hardware
PC\Laptop peripherals, including printers
Mobile devices

Basic knowledge of:

Active Directory
Exchange
Apple OS
SCCM

IT Qualifications

At least two of the following:

PC\Laptop OEM Maintenance Certification
CompTIA A+ Certification
Microsoft Certified IT Professional (MCITP) certification in the desktop area
Microsoft Office Specialist (MOS) Certification

Experience in a similar role

3+ years of relevant experience.

What next?

If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to [email protected]

Apply Now

Refine Your Search

cloud jobs in fortitude valley, qld

Desktop Support Officer

ServiceNow Developer

AI Engineer

Information and Communication Technology (ICT) Manager

IT Service Delivery & Technical Operations Manager

Level 2 Support Engineer - Onsite

Customer / Technical Support Specialist

Technical Support Lead - Brisbane

Microsoft 365 & Power Platform Consultant (12 Month Contract) - Hybrid 2 Days

IT & Data Systems Manager

Support Technician

Binance Accelerator Program - Applied AI Agent Engineer (Fully Remote)

Digital Graduate Officer

Production Assistant

Technical Support Engineer

Service Desk Analyst (QLD)

Director, Data, AI and Information Management

Binance Accelerator Program - Backend Engineer (AI Pro / Agent Infrastructure) Fully Remote

EUC Deployment & Field Support Engineer

Graduate - Data Engineer

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