In-Demand Customer experience manager Jobs in Epping Vic

Customer Experience Manager
TAL —Melbourne VIC
- Full-time
- Hybrid work
Quick Apply
Assistant Property Manager
Pinewoods Real Estate —Epping VIC
- $52,880.00 - $89,416.12 a year
- Part-time
- In-person
- Communication skills
Quick Apply
10d
Customer Experience Manager
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Leadership
- Work from home
4d
Customer Service Officer
Criterion Industries —Epping VIC
- $60,000 - $70,000 a year
- Full-time
- Remote
- Customer service
- Business development
- Construction experience
- On-the-job training
- Employee assistance program
Customer Experience Manager
Bupa —Melbourne VIC
- Full-time
- Leadership
1d
Customer Success Manager
Deposit Power —Melbourne VIC
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
Quick Apply
10d
Customer Experience Manager - Victoria's Secret (Emporium Melbourne)
Valiram —Melbourne VIC
- From $60,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Employee discount
- Referral program
Quick Apply
Part-Time Sales Assistant - Epping
The Salvation Army —Epping VIC
- Part-time
- Customer service
- Communication skills
- Retail sales
- Annual leave
- Parental leave
2d
Manager
Croc's Playcentre Craigieburn —Craigieburn VIC
- $65,000 - $75,000 a year
- Weekend availability
- Management
- In-person
- Café
- Employee discount
Quick Apply
1d
Customer Experience Team Manager
ABN Group —Melbourne VIC
- Full-time
- Hybrid work
- Organisational skills
- Leadership
20h
Customer Service Manager
Catalano Interiors —Alphington VIC
- $75,000 - $95,000 a year
- Full-time
- Management
- Customer service
- Conflict management
Quick Apply
10d
Customer Service Representative - Agritech
Gallagher Group —Epping VIC
- Full-time
- Customer service
- Administrative experience
- Communication skills
8d
yd. Epping- Retail Assistant
Retail Apparel Group —Epping VIC
- Sales
9d
Membership Consultant - Mickleham, Craigieburn, & Epping North
Anytime Fitness —Epping VIC
- Temporary
- CPR Certification
- Sales
- Customer service
- Gym membership
Quick Apply
Asian Grocery Convenience Store Manager
East West Market Place —Mill Park VIC
- $60,000 - $70,000 a year
- Full-time
- Management
- Supervising experience
- Team management
- Profit sharing
- Employee discount
Quick Apply
4d
Furniture Store Manager Furnhouse Thomastown
Furnhouse —Thomastown VIC
- $52,880.00 - $86,791.45 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- POS
- Profit sharing
- Employee discount
Quick Apply
10d
Customer Service Representative - Agritech
Gallagher —Epping VIC
- Customer service
- Administrative experience
- Communication skills
8d
Sales assistant
PPG —Epping VIC
- Full-time
- Customer service
- On-the-job training
Quick Apply
Contract Manager
Silver Track Cleaning and Facility Services —Bundoora VIC
- $65,000 - $75,000 a year
- Full-time
- Management
- Team management
- Cleaning
- Employee discount
Quick Apply
5d
Customer Account Manager
Intellihub —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
- Marketing
Quick Apply

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Customer Experience Manager

TAL -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Insurance services

Qualifications

Workday

Full Job Description

Company Description

Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle
Open to candidates from Sydney or Melbourne

At TAL, we’re supported to live our best lives. With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued.

You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone. We foster a culture where everyone belongs.

Collaborating in person strengthens our social bonds and powers better problem-solving. Together, we face challenges and grow stronger. We connect to include, celebrate, reward, and recognise each other.

Job Description

As a Customer Experience Manager, you’ll play a hands-on role in shaping how customers experience TAL by simplifying interactions, modernising propositions and removing friction across key journeys. Working across channels and initiatives, you’ll drive meaningful improvements that help customers better understand and value their cover. This role is central to TAL’s mission of supporting Australians to live better lives, delivering tangible outcomes through clearer communication, more seamless experiences and stronger customer engagement, ultimately building trust and long-term relationships with the people we serve.

In this role you will:

Drive end-to-end CX improvements across key lifecycle moments to enhance customer understanding and engagement
Simplify communications and experiences so customers clearly understand the value of their cover at every touchpoint
Lead redesign of critical journeys to remove friction, reduce delays and enable confident customer action
Modernise propositions to ensure relevance and visibility across channels, strengthening customer connection and value
Partner cross-functionally to deliver seamless, customer-first outcomes while navigating regulatory requirements
Improve retention and experience quality by addressing moments where customers lose clarity, confidence or connection

Qualifications

Experience delivering customer communications or CX initiatives that improve understanding, engagement and outcomes
Ability to simplify complex information into clear, human language that customers can easily act on
Confidence working in regulated environments while balancing compliance with customer needs
Strong stakeholder skills, with the ability to collaborate, influence and keep delivery moving
A hands-on, solution-focused approach with a track record of turning ideas into tangible improvements
Customer-first mindset, with a passion for creating simple, relevant experiences that build trust and retention

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Quick Apply

Refine Your Search

customer experience manager jobs in epping vic

Customer Experience Manager

Assistant Property Manager

Customer Experience Manager

Customer Service Officer

Customer Experience Manager

Customer Success Manager

Customer Experience Manager - Victoria's Secret (Emporium Melbourne)

Part-Time Sales Assistant - Epping

Manager

Customer Experience Team Manager

Customer Service Manager

Customer Service Representative - Agritech

yd. Epping- Retail Assistant

Membership Consultant - Mickleham, Craigieburn, & Epping North

Asian Grocery Convenience Store Manager

Furniture Store Manager Furnhouse Thomastown

Customer Service Representative - Agritech

Sales assistant

Contract Manager

Customer Account Manager

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