Coordinator Appeals Administration
- Salary Range Band 8 $134,011 to $150,181 plus 12% Super
- 1-year fixed-term position - backfill for employee on secondment
- Located at St Kilda Town Hall or with flexible working arrangements possible.
About the Organisation
The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.
About the Role
Council is seeking a Coordinator Appeals Administration to lead the day-to-day operations of our parking appeals function. This is an exciting opportunity to manage a high-performing team responsible for reviewing parking infringement appeals, ensuring legislative compliance, delivering quality outcomes, contract management and maintaining exceptional customer service standards.
Duties:
- Lead, coach and support a team of appeals officers and administrative staff.
- Oversee the assessment and determination of internal reviews in accordance with legislation, policies and best-practice procedures.
- Monitor team performance, productivity and service delivery outcomes.
- Manage customer escalations, complex appeals and sensitive enquiries.
- Maintain strong working relationships with internal stakeholders, enforcement teams and external agencies.
- Identify opportunities for process improvement and service innovation.
- Prepare financial reports, analyse trends and provide advice to management on risk and compliance matters.
- Ensure a consistent focus on fairness, procedural integrity and community outcomes.
Skills and Experience
- Demonstrated experience leading operational or administrative teams.
- Strong evidence based decision-making and problem-solving skills.
- Excellent written communication and stakeholder engagement capabilities.
- Experience interpreting legislation, policy frameworks and regulatory requirements.
- A commitment to customer-focused service delivery and continuous improvement.
Culture
People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace. We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community.
Benefits
- We offer a workplace that accommodates your working style and needs.
- Be supported and empowered by a leadership team that is community-focused, with a strong desire for change and a culture that encourages teamwork and innovation.
- Training and development opportunities, study assistance, flexible working conditions, paid parental leave, an active social club, a health and wellbeing program with access to fitness gyms, pools and facilities, and a well-regarded Employee Assistance Program (EAP).
Security Requirements and Professional Obligations
Pre-employment screening will apply to all appointments.
Prior to a formal letter of offer, preferred applicants will be asked to provide:
- Evidence of mandatory qualifications/registrations/licences,
- Sufficient proof of their right to work in Australia, and
- Sufficient proof of their identity.
- Complete a National Police Check completed via City of Port Phillip’s Provider.
How to Apply
All applicants must provide a Resume and Cover Letter in response to the key selection criteria located on the last page of the position description. The Cover Letter should be no longer than 2 pages and include each heading in the Key Selection Criteria.
Note: Only applications submitted via the online Recruitment Portal will be considered and only shortlisted candidates will be provided feedback.
Further information can be obtained by contacting Nellie Montague, Manager Safety & Amenity. via email [email protected] or phone 0401 1187 92
Applications close 11.59pm Sunday, 30 August 2026
The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability.
If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Yass Mustafa (Recruitment and Employee Experience Advisor) on phone 0468 576 806 or email: [email protected]
