In-Demand Solutions specialist Jobs in Docklands, Vic

Customer Service Officer
Link Group —Docklands VIC
- Rotating roster
- Customer service
- Financial services
Customer Onboarding - POS Trainer Hospitality
OrderMate —Melbourne VIC
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance program
Business Manager
Spoon Digital Limited —Tullamarine VIC
- $60,000 a year
- Full-time
- CRM software
- Sales
- Research
Quick Apply
14d
Service Desk Analyst
AC3 —Melbourne VIC
- $70,000 a year
- Full-time
- Azure
- Microsoft Office
Quick Apply
Freelance B2B Marketing & Growth Manager – SAP & Digital Transformation
Lydian Global Business Services Pty Ltd —Box Hill VIC
- From $45 an hour
- Part-time
- Hybrid work
- CRM software
- Management
- AI
Quick Apply
5d
Graduate Engineer - VIC
Air Liquide —Sunshine North VIC
- Full-time
Contact Centre Specialist
Great Southern Bank —South Yarra VIC
- Full-time
- Sales
- Customer service
- Work from home
Associate Application Specialist
Magentus —Melbourne VIC
- Hybrid work
- Laboratory experience
- Organisational skills
- Communication skills
Associate – Ops
WNS Global Services —Melbourne VIC
- Full-time
- Remote
- Customer service
- Microsoft Office
- Communication skills
Quick Apply
Application Tester - Telecommunications and IT
Socia Pty Ltd —Melbourne VIC
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
Quick Apply
8d
Technical Manager
Atmos Renewables —Melbourne VIC
- From $175,000 a year
- Full-time
- Hybrid work
- Office
- No degree
- Construction experience
Quick Apply
5d
HOS and EDB Consultant
ANZ Banking Group —Melbourne VIC
- Full-time
- Customer service
Claims Technical Specialist
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Solutions Specialist
CoStar Group —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Business development
- Presentation skills
- Parental leave
National Operations Centre Operator - Melbourne (Night Shift)
Challenger Security —Melbourne VIC
- Weekend availability
- Microsoft Office
- Data entry
- In-person
- Employee assistance program
14d
Linen Services Coordinator
Victorian Government —Melbourne Western Suburbs VIC
- $87,003.00 - $96,181.28 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Leadership
- Employee assistance program
5d
Head of Transformation Enablement (Consumer)
Superloop —Melbourne VIC
- Hybrid work
- Customer service
- No degree
- AI
7d
Training Manager
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Communication skills
Quick Apply
14d
Test Specialist
Fujitsu —Melbourne VIC
- Hybrid work
- CAD
- Analysis skills
- Communication skills
Mobility Specialist - APAC
Remote —Melbourne VIC
- $29,450 - $74,500 a year
- Remote
- AI
- Communication skills
- Relocation assistance
- Annual leave

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solutions specialist jobs near docklands, vic

Customer Service Officer

Link Group -
Docklands VIC

Apply Now

Job Details

Qualifications

Customer service
Scalability
Financial services

Full Job Description

Are you passionate about delivering exceptional service and solving complex problems? Do you thrive in a fast-paced environment where your initiative and attention to detail make a real impact? If so, we want you on our team!

We’re looking for Customer Service Officers (Hub Specialists) to join our superannuation contact centre team. In this role, you’ll be the go-to expert for resolving complex member queries, supporting stakeholders, and driving continuous improvement in service delivery.

This role will require you to work a rotating roster from 8am-8pm Monday to Friday. At MUFG we support work-life balance with a hybrid setup: 2-3 days in office (after initial training), the rest from home!

What You’ll Be Doing

Deliver first-call resolution by anticipating member needs and taking full ownership of enquiries.
Support with administrative tasks, system processing and written correspondence.
Act as the first escalation point for challenging or sensitive cases involving members, beneficiaries, and trustees
Investigate and resolve issues with professionalism and empathy
Meet and exceed KPIs across calls, admin tasks, and written correspondence
Collaborate with your team to share ideas, support goals, and contribute to a positive team culture
Participate in ongoing training and proactively build your superannuation knowledge
Stay informed on industry trends and legislative changes
Support the Team Leader with high-priority requests, projects, and workflow management
Identify risks and recommend process improvements to enhance service delivery
Ensure all work meets quality standards and complies with regulatory requirements

What You Bring

Proven experience in customer service, ideally within superannuation or financial services
Strong problem-solving and investigation skills
Excellent communication—both written and verbal
Ability to manage competing priorities and meet deadlines
A proactive mindset with a passion for continuous learning
Confidence in handling escalations and sensitive conversations
A collaborative spirit and commitment to team success
Ability to commit to 4 weeks' full-time training onsite.

Why Join Us?

Be part of a supportive, high-performing team
Make a real difference in members’ financial wellbeing
Gain exposure to complex superannuation processes and stakeholder management
Enjoy opportunities for professional growth and development

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Apply Now

Refine Your Search

solutions specialist jobs in docklands, vic

Customer Service Officer

Customer Onboarding - POS Trainer Hospitality

Business Manager

Service Desk Analyst

Freelance B2B Marketing & Growth Manager – SAP & Digital Transformation

Graduate Engineer - VIC

Contact Centre Specialist

Associate Application Specialist

Associate – Ops

Application Tester - Telecommunications and IT

Technical Manager

HOS and EDB Consultant

Claims Technical Specialist

Solutions Specialist

National Operations Centre Operator - Melbourne (Night Shift)

Linen Services Coordinator

Head of Transformation Enablement (Consumer)

Training Manager

Test Specialist

Mobility Specialist - APAC

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