In-Demand Online consultant Jobs in Cremorne, Vic

End User Technical Support Consultant
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- No degree
7d
Education Course Consultant
Online Education Services —Melbourne VIC
- $69,010 - $72,100 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Health insurance
- Parental leave
Quick Apply
11d
Digital Marketing & Lead Generation Coordinator
Start Solar —Burwood VIC
- From $75,000 a year
- Full-time
- Organisational skills
- In-person
- Marketing
- Employee discount
- Referral program
Quick Apply
11d
Member Experience Consultant
Glen Eira City Council —Caulfield VIC
- Up to $40.46 an hour
- Weekend availability
- Sales
1d
Application Support Consultant
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Management
- SharePoint
2d
Banking Platforms Consultant (all levels)
Accenture —Melbourne VIC
- Full-time
- Leadership
- On-the-job training
- Parental leave
Research Assistant
Monash Health —Clayton VIC
- Part-time
- Microsoft Excel
- Research
- Databases
1d
Customer Service Consultant
Bank Australia —Melbourne City Centre VIC
- Full-time
- Sales
- Customer service
- Communication skills
- Parental leave
- Gym membership
9d
Used & Luxury Sales Consultant
Cars24 —Melbourne VIC
- Up to $60,000 a year
- Weekend availability
- Sales
- Presentation skills
- Parental leave
Quick Apply
Project Support Officer
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Recruiting
12d
Technology and Operations Centre Referrals
Accenture —Melbourne VIC
- Full-time
- On-the-job training
- Parental leave
Implementation Consultant
Cloud Factory —Glen Waverley VIC
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
AI Process Transformation Consultant
Accenture —Melbourne VIC
- Full-time
- Management
- Analysis skills
- Education
- On-the-job training
- Parental leave
Level 1 Security Analyst
Triskele Labs —Melbourne VIC
- Weekend availability
- Computer Science
- Master's degree
- Analysis skills
- Annual leave
Quick Apply
1d
Community Engagement and Co-Production Coordinator, Australian Autism Knowledge Hub
La Trobe University —Bundoora VIC
- Part-time
- Research
- Office
- Administrative experience
6d
Business Analyst
Accenture —Melbourne VIC
- Full-time
- Business development
- Bachelor's degree
- No degree
- On-the-job training
- Parental leave
Business Consultant - Change Management
Terra Firma —Melbourne VIC
- Master's degree
- Agile
- Employee assistance program
Funding Consultant
BaptistCare —Camberwell VIC
- Full-time
- Hybrid work
- Nursing
- Writing skills
- Microsoft Office
7d
Project Manager
Domain Group —Cremorne VIC
- Contract
- Hybrid work
- Management
- Bachelor's degree
- Agile
Quality and Training Officer
City of Boroondara —City of Boroondara VIC
- $87,101 - $100,905 a year
- Full-time
- Management
- Microsoft Office
- Agile
6d

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End User Technical Support Consultant

Victorian Government -
Melbourne VIC

Apply Now

Job Details

Full-time
$100,894 - $114,476 a year
7 days ago

Qualifications

ITIL Certification
Incident management
ITIL
Security
Diploma
Help desk

Full Job Description

Overview

Work Type: Ongoing - Full-time

Salary: $100,894 - $114,476

Grade: VPS 4

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 12071

About Us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role
The End User Technical Support Consultant reports to the End User Support (EUS) Technical Support Team Leader within Enterprise Technology, plays a critical role in delivering both first and second level support, specialising in onsite support for all DTP-issued laptops, desktops, printers, and mobility solutions within the corporate standard operating environments (SOE). This position serves as a primary escalation point for complex hardware/software incidents that cannot be resolved at the initial support level, ensuring efficient diagnosis and resolution of technical issues. Additionally, the consultant manages the fulfillment of new hardware and software requests, maintaining seamless end-user operations and supporting organisational productivity.

Click here to access the .

We are seeking a proactive professional who applies critical thinking to resolve complex issues, confidently navigates digital and technological tools, and tailors communication to meet the needs of diverse stakeholders and customers. You will work collaboratively to drive continuous improvement, create a strong sense of purpose, and deliver meaningful outcomes aligned to organisational priorities and community impact.

Position Outcomes/Accountabilities

You’re someone who:

Uses professional judgment to deliver high-quality first and second level ICT support for DTP-issued devices, ensuring users can access applications and services efficiently through appropriate hardware and software.
Provides excellent customer service by resolving issues effectively using end-to-end incident and problem management, enabling staff to work smoothly with their ICT devices.
Identifies and analyse recurring technical problems, developing innovative solutions to prevent future incidents and improve IT infrastructure services.- Offer clear advice to stakeholders to help them choose the right ICT devices and systems that meet their business needs and goals.
Supports and trains team members, maintaining accurate documentation of work instructions to ensure quick and effective incident resolution across the team.
SFIA (Global Competency Framework)
Incident Management (SFIA Level 3) - Prioritises and diagnoses incidents using established procedures and tools, ensuring timely resolution. Escalates complex issues appropriately and maintains clear communication throughout the process. Contributes to identifying recurring problems to support ongoing service improvements.
Customer Service Support (SFIA Level 3) - Serves as a routine contact for customers, handling a variety of inquiries and service requests efficiently. Provides clear guidance and escalates issues when needed to ensure customer satisfaction. Builds positive relationships by delivering consistent and professional support

Qualifications and experience

You’ll bring:

ITIL v3/ v4 Foundation Certified. (mandatory)
Solid understanding of Information Technology Infrastructure Library (ITIL). (mandatory)
Knowledge of operating systems, and application security best practices (mandatory)- Related IT hardware and software training or equivalent work experience (mandatory)
Tertiary degree or diploma in a relevant field. (desirable)

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

How to apply

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

Applications close at 11.59pm on Tuesday, 8 September 2026.

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.

For further information about the role, please contact Quentin Apelu, Manager ICT Workplace Services via [email protected].

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.

Important Information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.

Applications close Tuesday 8 September 2026 at 11.59pm

Posted

26 August 2026

Apply Now

Refine Your Search

online consultant jobs in cremorne, vic

End User Technical Support Consultant

Education Course Consultant

Digital Marketing & Lead Generation Coordinator

Member Experience Consultant

Application Support Consultant

Banking Platforms Consultant (all levels)

Research Assistant

Customer Service Consultant

Used & Luxury Sales Consultant

Project Support Officer

Technology and Operations Centre Referrals

Implementation Consultant

AI Process Transformation Consultant

Level 1 Security Analyst

Community Engagement and Co-Production Coordinator, Australian Autism Knowledge Hub

Business Analyst

Business Consultant - Change Management

Funding Consultant

Project Manager

Quality and Training Officer

I want to receive the latest job alert for online consultant in cremorne, vic

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