In-Demand Technical it asset management Jobs in Canberra, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
15h
Desktop Engineer - Canberra
NTT —Canberra ACT
- Urgently hiring
- Customer service
- Communication skills
Quick Apply
6d
IT Specialist
Group 10 Consulting —Barton ACT
- Microsoft Word
- Microsoft Excel
- Data analysis skills
Technical IT Asset Management
Unisys —Canberra ACT
- Full-time
- Communication skills
12d
IT Operations Engineer
oneZero Financial Systems —Canberra ACT
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick Apply
AI/ML Engineer
Amentum —Canberra ACT
- $190,000 a year
- Full-time
- Computer Science
- SQL
- Bachelor's degree
- Employee discount
Quick Apply
ICT Project Officer
Centorrino Technologies —Canberra ACT
- Contract
- Azure
- Analysis skills
- Communication skills
Quick Apply
7d
Technical Business Analyst - Defence ERP
Downer Group —Canberra ACT
- ERP systems
- Maintenance
- Communication skills
Technical Project Manager
Unisys —Canberra ACT
- Full-time
- PMP
- Construction experience
- AI
Service Delivery Manager
Axon —Canberra ACT
- Remote
- Management
- Bachelor's degree
- No degree
Quick Apply
10d
Building Maintenance Manager - Student Living R0196723 Accolade on Moore St Canberra, Australian Capital Territory Full time
Greystar —Canberra ACT
- Full-time
- Management
- Supervising experience
- Communication skills
Forward Deployed Engineer
Kinetic IT —Canberra ACT
- Full-time
- Azure
- AWS
- APIs
Sr Project / Program Manager
Dynatrace —Canberra ACT
- Full-time
- Hybrid work
- PMP
- Analysis skills
- AI
- Health insurance
- Annual leave
Antenna Systems Manager
CSIRO —Canberra ACT
- $163,199 - $180,568 a year
- Part-time
- Management
- Maintenance
- No degree
Export Controls Officer | Air Defence Systems
Amentum —Canberra ACT
- Full-time
- Parental leave
- Employee discount
Quick Apply
Director: Presales Enterprise Architecture (Defence)
NTT DATA —Canberra ACT
- Full-time
- Azure
- Engineering
- AWS
Workday Integration Specialist (AU Citizen for security clearance)
Accenture —Canberra ACT
- Full-time
- Communication skills
- On-the-job training
Senior Forward Deployed Engineer
Accenture —Canberra ACT
- Full-time
- Azure
- Computer Science
- Engineering
- On-the-job training
- Parental leave
Engineering Lead | Air Defence Program
Amentum —Canberra ACT
- Full-time
- Management
- Analysis skills
- Parental leave
- Employee discount
Quick Apply
End Point Services Manager
Unisys —Canberra ACT
- Full-time
- Azure
- Leadership
3d

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ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
15 hours ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

technical it asset management jobs in canberra, act

ICT Customer Support Officer – Service Desk Analyst

Desktop Engineer - Canberra

IT Specialist

Technical IT Asset Management

IT Operations Engineer

AI/ML Engineer

ICT Project Officer

Technical Business Analyst - Defence ERP

Technical Project Manager

Service Delivery Manager

Building Maintenance Manager - Student Living R0196723 Accolade on Moore St Canberra, Australian Capital Territory Full time

Forward Deployed Engineer

Sr Project / Program Manager

Antenna Systems Manager

Export Controls Officer | Air Defence Systems

Director: Presales Enterprise Architecture (Defence)

Workday Integration Specialist (AU Citizen for security clearance)

Senior Forward Deployed Engineer

Engineering Lead | Air Defence Program

End Point Services Manager

I want to receive the latest job alert for technical it asset management in canberra, act

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