In-Demand Customer success manager Jobs in Canberra, Act

Customer Success Manager
NielsenIQ —Canberra ACT
- Full-time
- Remote
- CRM software
- Analysis skills
- AI
- Employee assistance program
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1d
Office Manager
Canberra Discount Chemicals —Mitchell ACT
- $80,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
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4d
Branch Manager Fyshwick
John R. Turk —Fyshwick ACT
- Full-time
- Negotiation
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Site Manager - IEA
Fighting Chance Australia —Canberra ACT
- Full-time
- Hybrid work
- CPR Certification
- First Aid Certification
- Leadership
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Associate Consultant
Smart Communications —Canberra ACT
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- On-the-job training
- Gym membership
Entry Level Solar Sales Representative
Smart Energy Group —Canberra ACT
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Customer Service Manager
Linde —Fyshwick ACT
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
Branch Manager |Canberra
PFD Food Services —Canberra ACT
- Full-time
- Customer service
- Budgeting
- Leadership
- Health insurance
- Gym membership
Intelligence Case Analyst
Procare Group —Canberra ACT
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Computer skills
- Parental leave
- Employee assistance program
Engineering Manager
Smart Communications —Canberra ACT
- Azure
- AWS
- Analysis skills
- Gym membership
Guest Experience Lead | Canberra
Lululemon —Canberra ACT
- Weekend availability
- Management
- Sales
- Senior Secondary Certificate of Education
- Annual leave
- Employee discount
Training Delivery Manager
The Department of Parliamentary Services —Canberra ACT
- $101,168 - $113,706 a year
- Call employer
- Leadership
- Communication skills
- Time management
- Free parking
- Gym membership
11d
Service Delivery Manager
Kinetic IT —Canberra ACT
- Full-time
- Communication skills
- Parental leave
- Employee assistance program
Venue Manager @ BOUNCE Belconnen
BOUNCE —Belconnen ACT
- Weekend availability
- Leadership
- Parental leave
- Employee assistance program
Quick Apply
Strategic Account Manager
Pitney Bowes Australia —Canberra ACT
- Full-time
- Management
- Sales
- Bachelor's degree
Quick Apply
8d
Support Coordinator – Contractor Opportunities
CoAbility —Canberra ACT
- Contract
- Remote
- Case management
- Leadership
Supply Officer
National Capital Private Hospital —Canberra ACT
- Part-time
- Hospital experience
Store Manager 2026
Domino’s Pizza —Canberra ACT
- Overtime
- Customer service
- Master's degree
- Leadership
- Employee discount
Quick Apply
Assistant Manager, Guest Experience | Canberra
Lululemon —Canberra ACT
- Weekend availability
- Management
- Sales
- Administrative experience
- Annual leave
- Employee discount
Senior Facilities Manager
Cromwell Property Group —Tuggeranong ACT
- Full-time
- Hybrid work
- Parental leave
- Gym membership

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customer success manager jobs near canberra, act

Customer Success Manager

NielsenIQ -
Canberra ACT

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Job Details

Full-time
1 day ago

Benefits

Employee assistance program

Qualifications

CRM software
E-commerce
Analysis skills
AI
Communication skills

Full Job Description

Job Description

As a Customer Success Manager (CSM), you will act as a strategic partner to our clients, ensuring they achieve maximum value from our solutions while driving commercial growth and maintaining high client satisfaction. You will be responsible for the client relationship from the onboarding phase through to renewal. This includes providing insights to drive action for our clients. This role requires a solid understanding of FMCG manufacturers and ecommerce. You must thrive in a high-paced environment and be organised and driven.

1. Client Partnership & Thought Leadership

Build and maintain strong, strategic relationships with clients by developing stakeholder maps, identifying white spaces, and extending your contact network.
Develop measurable use cases for clients using the "context, actions, outcome" framework, ensuring alignment with their goals.
Drive thought leadership initiatives, including global webinars, LinkedIn posts, workshops, and other content-driven strategies to position the company as a trusted partner.

2. Commercial Success

Achieve a 20% upsell target for your portfolio by proactively identifying opportunities and engaging clients with innovative solutions.
Develop account growth plans, stakeholder maps, and renewal strategies, ensuring updates are provided to leadership bi-annually.

3. Operational Excellence

Lead the co-creation of client roadmaps, ensuring timelines are met and revisited throughout the year to accommodate changes.
Oversee the accurate and timely documentation of client information and files in interal systems, e.g. Dynamics.

4. Innovation & Continuous Improvement

Influence improvement opportunities for tools or processes, collaborating with cross-functional teams.

Qualifications

Experience: Minimum of 2 years in customer success, account management, or a related client-facing role.
Skills: Strong analytical, strategic planning, and communication skills. Ability to manage complex client portfolios and identify growth opportunities.
Technology: Proficiency in CRM systems (e.g., Dynamics, Skalin) and data analysis tools.
Client-Centric Approach: A deep commitment to client success, with a proactive and solution-oriented mindset.
Attitude: Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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Refine Your Search

customer success manager jobs in canberra, act

Customer Success Manager

Office Manager

Branch Manager Fyshwick

Site Manager - IEA

Associate Consultant

Entry Level Solar Sales Representative

Customer Service Manager

Branch Manager |Canberra

Intelligence Case Analyst

Engineering Manager

Guest Experience Lead | Canberra

Training Delivery Manager

Service Delivery Manager

Venue Manager @ BOUNCE Belconnen

Strategic Account Manager

Support Coordinator – Contractor Opportunities

Supply Officer

Store Manager 2026

Assistant Manager, Guest Experience | Canberra

Senior Facilities Manager

I want to receive the latest job alert for customer success manager in canberra, act

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