In-Demand Front office coordinator Jobs in Brooklyn, Vic

Trainee Graduate
Freighter Group —Brooklyn VIC
- $65,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Education
Quick Apply
10d
Administration Co-Ordinator
Aeralife —Northcote VIC
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance program
- Employee discount
10d
Housekeeping Office Coordinator
Marriott International, Inc —Melbourne VIC
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance program
Client Facing Marketing Coordinator/Assistant
20-80 Solutions —Preston VIC
- Bilingual
- Communication skills
Direct Care Coordinator
Baptcare —Bundoora VIC
- $18,500 a year
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Office experience
- Work from home
Front Office Reception/Patient Coordinator
Dental Boutique —Melbourne VIC
- Full-time
- Hospitality
- Microsoft Excel
- Customer service
Quick Apply
Client Services & Reception Team Leader
Ashurst LLP —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Health insurance
- Gym membership
Resident Services Coordinator R0198462 Haiku - The Gladstone South Melbourne, Victoria Full time
Greystar —South Melbourne VIC
- Full-time
- Hospitality
- Customer service
- Microsoft Office
7d
Expression of Interest | Residential Property & Communities | Melbourne R0193635 Accolade on A'Beckett St South Melbourne, Victoria | Melbourne, Victoria Full time
Greystar —South Melbourne VIC
- Full-time
- Hospitality
- Customer service
- Front desk
Commercial Operations Project Coordinator
Bellroy —Melbourne VIC
- Full-time
- Merchandising
- In-person
- Communication skills
Workplace Exp Coordinator
CBRE —Melbourne VIC
- Full-time
- Organisational skills
- AI
Quality and Training Officer
City of Boroondara —City of Boroondara VIC
- $87,101 - $100,905 a year
- Full-time
- Management
- Microsoft Office
- Agile
20h
Deputy Practice Manager - HC - Practice Support
Advara HeartCare —Balwyn VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
14d
Front Office Coordinator/Patient Coordinator
Dental Boutique —Balwyn VIC
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick Apply
3d
Senior Assistance Coordinator
Healix —Melbourne VIC
- Full-time
- Communication skills
- Travel reimbursement
- Health insurance
Quick Apply
9d

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Trainee Graduate

Freighter Group
Brooklyn VIC

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
10 days ago

Qualifications

Microsoft Excel
WMS
Microsoft Office
Education
Communication skills
Office experience

Full Job Description

Systems Aptitude - We will teach you the details
Customer Satisfaction: It's built into your DNA
Graduate Program

Position Title: Customer Service Graduate – Systems & Warehousing
Department: Customer Service / Supply Chain & Operations
Reports To: Customer Service Manager / Graduate Program Coordinator
Location: Melbourne (Brooklyn)
Employment Type: Full-time (Graduate Program Rotation)

Role Purpose
The Customer Service Graduate role is designed to build well-rounded operational and customer-facing expertise within our business. During this specific rotation, you will bridge the gap between front-line customer engagement, warehouse logistics, and system workflows (ERP/WMS).
You will gain hands-on experience in managing customer queries, order processing, inventory visibility, and warehouse dispatch alignment while identifying system and process improvement opportunities to enhance overall customer satisfaction.
Key Responsibilities & Accountabilities
1. Customer Service & Order Management

Receive, log, and process customer orders, enquiries, and feedback via phone, email, and customer portal channels accurately and within agreed SLAs.
Act as a key communication link between customers and operational teams regarding lead times, order status, stock availability, and delivery updates.
Resolve customer issues, claims, and returns in a timely, professional manner, ensuring root causes are documented.

2. Warehousing & Logistics Alignment

Work closely with warehouse floor personnel, dispatch leads, and transport planners to monitor order fulfillment cycles.
Track order picking, packing, and dispatch schedules to ensure on-time and in-full (OTIF) delivery.
Assist in investigating inventory discrepancies, stock movement delays, or consignment tracking issues.
Participate in warehouse floor walk-throughs and gain practical insight into inventory storage, cycle counts, and freight handling.

3. Systems & Process Optimisation

Utilize internal systems (ERP, WMS, and CRM) to maintain accurate customer and order master data.
Map order-to-delivery workflows to identify bottlenecks, system errors, or manual workarounds.
Assist in testing, refining, and implementing system enhancements or reporting dashboards related to order processing and warehouse dispatch.
Support the development of standard operating procedures (SOPs) for integrated customer service and warehousing processes.

4. Continuous Improvement & Projects

Contribute to rotational cross-functional improvement projects aimed at reducing delivery delays, improving stock accuracy, or enhancing customer communication channels.
Prepare basic operational analytics and reporting (e.g., OTIF rates, backorder reports, enquiry resolution times).

Key Relationships

Internal: Customer Service Team, Warehouse & Logistics Operations, Supply Chain & Inventory Planning, IT & Systems Support, Quality/Compliance.
External: Commercial Customers, Third-Party Freight & Transport Providers, Field Sales Representatives.

Key Performance Indicators (KPIs)

Order Accuracy & Timeliness: Order entry speed and accuracy meeting department quality thresholds.
Customer Satisfaction: Prompt, professional resolution of customer enquiries within designated turnaround times.
System Data Integrity: Maintenance of clean order and inventory data across ERP and WMS platforms.
Project Delivery: Active participation and completion of assigned rotation project objectives.

Skills, Knowledge & Attributes
Qualifications & Education

Recent degree or qualification in Supply Chain/Logistics, Business, Information Systems, Commerce, or a related field.

Key Skills & Competencies

Systems Aptitude: Comfortable learning and navigating enterprise systems (ERP, WMS, CRM, and Microsoft Office Suite, especially Excel).
Problem-Solving: Analytical mindset with a passion for diagnosing process breakdowns and proposing practical solutions.
Communication: Clear, confident written and verbal communication skills with the ability to liaise effectively between office and warehouse floor teams.
Customer Focus: Strong service orientation with an eagerness to understand customer needs and deliver positive outcomes.
Adaptability & Drive: High energy, curiosity, and a willingness to learn across diverse operational environments.

Quick Apply

Refine Your Search

front office coordinator jobs in brooklyn, vic

Trainee Graduate

Administration Co-Ordinator

Housekeeping Office Coordinator

Client Facing Marketing Coordinator/Assistant

Direct Care Coordinator

Front Office Reception/Patient Coordinator

Client Services & Reception Team Leader

Resident Services Coordinator R0198462 Haiku - The Gladstone South Melbourne, Victoria Full time

Expression of Interest | Residential Property & Communities | Melbourne R0193635 Accolade on A'Beckett St South Melbourne, Victoria | Melbourne, Victoria Full time

Commercial Operations Project Coordinator

Workplace Exp Coordinator

Quality and Training Officer

Deputy Practice Manager - HC - Practice Support

Front Office Coordinator/Patient Coordinator

Senior Assistance Coordinator

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