In-Demand Queue lead, common corporate support branch Jobs in Broadmeadows, Vic

Citizen Payments Queue Lead, Common Corporate Support Branch ( 2 Positions)
Department of Health —Melbourne City Centre VIC
- Full-time
- Recruiting
9d
Payroll Queue Lead, Common Corporate Support Branch
Department of Health —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Recruiting
9d
Accounts Queue Lead, Common Corporate Support Branch
Department of Health —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Management
- Administrative experience
- Recruiting
9d
Support Lead, Common Corporate Support Branch, Service Management
Department of Health —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Recruiting
9d
Branch Coordinator, Common Corporate Support Branch / Office of the Executive Director
Department of Health —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Recruiting
9d
Incident Support Team Leader
Department of Education —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Organisational skills
7d
Claims Coordinator
Gallagher Bassett —Melbourne VIC
- Customer service
- Administrative experience
- Data entry
- Health insurance
- Work from home
11d
Fraud and Privacy Specialist
News Corp —Melbourne VIC
- Full-time
- Hybrid work
- Café
- Communication skills
- Time management
- Parental leave
3h
Lead Consultant
Infosys —Melbourne VIC
- $129,311 - $142,018 a year
- Azure
- SQL
- APIs
- Health insurance
- Parental leave
Fraud and Privacy Specialist
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Café
- Communication skills
- Time management
- Parental leave
4d
Manager NFR event
ANZ Banking Group —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
8d
Technical Lead
Tes Global —Melbourne VIC
- Full-time
- Computer science
- Management
- Computer Science
Quick Apply
Business Analyst - NFR event
ANZ Banking Group —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
10d
Associate Support Engineer, Region Services
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Bachelor's degree
- Scripting
Customer Implementation Associate (software/SaaS)
Fresho —South Melbourne VIC
- $67,500 - $72,500 a year
- Weekend availability
- Hybrid work
- Hospitality
- Sales
- Warehouse
- Annual leave
- Work from home
2d
Application Services Engineer
Solera —Melbourne VIC
- Full-time
- Spanish
- Azure
- Management
Advanced Associate, Sales (CA Selling - APAC)
Pearson —Melbourne VIC
- Full-time
- CRM software
- Sales
- Customer service
Service Desk Manager
First Focus —Melbourne VIC
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
WMS Applications Support Analyst
Tata Consultancy Services —Melbourne VIC
- SQL
Principal Technical Support Engineer
Rocket Software —Melbourne VIC
- Full-time
- Customer service
- Research
- Communication skills

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Citizen Payments Queue Lead, Common Corporate Support Branch ( 2 Positions)

Department of Health -
Melbourne City Centre VIC

Apply Now

Job Details

Full-time
9 days ago

Qualifications

Recruiting

Full Job Description

About the role:

The Citizen Payments Queue Lead is responsible for assisting in the administration of Grants, Concessions and Hardship Payment activities that the branch delivers to Victorian citizens on behalf of its customer departments.
The Citizen Payments Queue Lead ensures relationships with suppliers, interactions with key clients, and quality of staff inputs applied to these services all meet the requirements agreed under the DFFH-DH Service Agreement and/or specific projects.

Responsibilities include leading the delivery of quality customer support by actively monitoring, assigning, answering, and tracking with all aspects of the service queue, including phone contact made via the Concession Information Line. They will ensure all documentation, including Standard Operating Procedures (SOPs), training materials and advice to customers in relation to the service are regularly updated according to their own monitoring and reporting of service levels, staff and customer feedback.

Integral to the success of this position will be your capacity to lead teams through change and to drive and implement initiatives and efficiencies that will improve the delivery of services across the department and positively impact the customer service expectation of Victorian citizens.
All staff within the branch work flexibly to ensure the effective delivery of the various services required under the Shared Services Agreement. This includes engaging with customers through multiple channels, such as OurService, email, Microsoft Teams, in-person interactions, and telephone lines.
The work is fast paced and would suit an individual who is able to lead a team in achieving results whilst responding to a rapidly changing environment.

Please refer to attached position descriptions for further information.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

Resolves operational service delivery problems consistent with program objectives
Prepares reports, briefs and correspondence on complex issues that impact at program or organisational level
Develops and implements operational communication and consultation strategies on specific projects
Researches and applies advanced theoretical knowledge in a specialised field to operational problem solving
Manages projects, usually under limited direction

What we offer:

The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply:

Applications should include a resume and a cover letter. Click the `Apply' button to view further information about the role including key contact details and the advertisement closing date.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at [email protected]. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email [email protected]. Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.

Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.

Apply Now

Refine Your Search

queue lead, common corporate support branch jobs in broadmeadows, vic

Citizen Payments Queue Lead, Common Corporate Support Branch ( 2 Positions)

Payroll Queue Lead, Common Corporate Support Branch

Accounts Queue Lead, Common Corporate Support Branch

Support Lead, Common Corporate Support Branch, Service Management

Branch Coordinator, Common Corporate Support Branch / Office of the Executive Director

Incident Support Team Leader

Claims Coordinator

Fraud and Privacy Specialist

Lead Consultant

Fraud and Privacy Specialist

Manager NFR event

Technical Lead

Business Analyst - NFR event

Associate Support Engineer, Region Services

Customer Implementation Associate (software/SaaS)

Application Services Engineer

Advanced Associate, Sales (CA Selling - APAC)

Service Desk Manager

WMS Applications Support Analyst

Principal Technical Support Engineer

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