Job Description :
Roles and responsibilities:
Position Brief — WMS Applications Support Analyst
Manhattan WMi 2016
ROLE PURPOSE
This role provides first and second-level application support for Manhattan WMi 2016, the warehouse management system. The analyst will triage and resolve incidents, execute standard requests and changes within defined runbooks, and maintain system stability across DC sites.
The role sits within the Technology Supply Chain team and operates under the WMS Lead. It requires strong IBM i (AS/400) platform knowledge alongside hands-on WMi application experience.
KEY ACCOUNTABILITIES
- Respond to WMi application incidents within defined SLA targets (P1/P2/P3), performing initial triage, resolution, or structured escalation
- Execute pre-approved standard requests to WMi configuration — including user access, location management, transporter setup, and document rules — using approved runbooks
- Manage user access provisioning and security role maintenance across all DC sites
- Maintain accurate records in ServiceNow; contribute to knowledge articles and runbook development
- Support warehouse users and operations teams with application queries; distinguish system faults from process or operator issues
- Participate in P1/P2 bridge calls and contribute to post-incident root cause analysis documentation
- Coordinate standard change scheduling with site operations teams, respecting change freeze and blackout periods
- Lodge and support management of cases with Manhattan Associates, providing technical detail to accelerate resolution
- Monitor application interfaces, bridges and queues
- Monitor IDocs between SAP & WMi
- Monitor CIF queues between SAP ECC & SCM
- Identify & resolve interface failures, ensuring seamless data flow across systems (SAP, WMi & WCS)
- Monitor SOH mismatches between SAP & WMi to ensure stock integrity, working with the 7 sites for investigation, root cause analysis & resolution
SKILLS & KNOWLEDGE REQUIREMENTS
The table below defines the skills and knowledge required for this role. Levels are: Essential (required at hire), Preferred (expected within 3 months), Advantageous (beneficial but not required).
Skill / Knowledge Area What We Need Level
IBM i (AS/400) Platform
IBM i navigation & green screen 5250 terminal emulations; command line navigation, job and spool file management Essential
IBM i user profile management Create, modify, disable user profiles; manage object authorities and special authorities Essential
IBM i job & subsystem monitoring Monitor active jobs, message queues, and subsystem status to diagnose application errors Essential
IBM i output queues & spool files Manage print output, diagnose spool file failures relevant to WMS label and document printing Preferred
IBM i performance & storage basics Identify disk, memory, and job resource issues; escalate to infrastructure team with appropriate detail Advantageous
Manhattan WMi 2016 — Application Support
WMi application navigation & modules Inbound, outbound, inventory, and system administration modules; menu structure and transaction screens Essential
WMi incident triage & error resolution Read and interpret WMi application logs and IBM i job logs to identify root cause and resolve or escalate Essential
WMi user access & security roles Manage WMi user accounts, role assignments, and access profiles across multiple DC sites Essential
WMi standard request execution Execute pre-approved configuration changes including location setup, carrier config, and document rules within defined runbooks Essential
Wave management & release rules Understand wave configuration, release criteria, and wave error states; triage and release stuck waves Essential
Inventory adjustments & cycle counts Process inventory adjustments, confirm cycle count results, and investigate discrepancy transactions Essential
Label & document configuration Diagnose label print failures; understand ZPL basics Preferred
Slotting & location management Awareness of location attributes and slotting configuration; able to action standard location changes Essential
Carrier & shipping configuration Carrier profile setup and manifesting process; diagnose outbound shipping errors Preferred
WMi system config Understand system-level parameters; able to identify parameter impact during incident investigation Essential
Data SQL concepts Understand and knowledge on writing and reading SQL for data extraction from Manhattan Essential
