In-Demand Government it Jobs in Brisbane Qld

Service Desk Analyst (QLD)
St Vincent's Health Australia —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
14d
Junior Consultants - Software Testing
KJR —Brisbane QLD
- Communication skills
14d
Scrum Master (Security & Identity Delivery)
Accenture —Brisbane QLD
- Full-time
- Organisational skills
- Agile
- Communication skills
- On-the-job training
- Parental leave
Administration Officer
Queensland Government —Brisbane QLD
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Solution Designer
Accenture —Brisbane QLD
- Full-time
- AWS
- Analysis skills
- APIs
- On-the-job training
- Parental leave
Expressions of Interest
RHEINMETALL —Brisbane QLD
- Full-time
- Parental leave
- Employee discount
Custodial Correctional Officer
Queensland Government —Brisbane QLD
- Call employer
- No experience needed
- Paid training
- Relocation assistance
Scrum Master
Accenture —Brisbane QLD
- Full-time
- Agile
- Communication skills
- On-the-job training
- Parental leave
Business Administration Trainee
Airbus Group Australia Pacific —Brisbane QLD
- Microsoft Word
- Microsoft Excel
- Customer service
8d
Technical Business Analyst
FinXL —Brisbane QLD
- Contract
- Agile
- AI
Administration Officer - Casual
Queensland Government —Brisbane QLD
System Administrator
UnitingCare —Brisbane QLD
- Full-time
- Azure
- SQL
- Analysis skills
- Health insurance
- Parental leave
Network Development Engineer, Network Core (Relocation support available)
Amazon Support Services Pty Ltd —Brisbane QLD
- Full-time
- AWS
- Health insurance
- Employee assistance program
Operations Engineer
Brock Solutions —Brisbane QLD
- Monday to Friday
- Schematics
- SQL
- Organisational skills
- Profit sharing
System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Brisbane QLD
- Full-time
- AWS
- Health insurance
- Employee assistance program
Customer Support Analyst - Level 2 - Carelink
Civica —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- SQL
- Work from home
Quick Apply
Microsoft 365 & Power Platform Consultant (12 Month Contract) - Hybrid 2 Days
The Argyle Network —Brisbane QLD
- $150,000 a year
- Full-time
- Azure
- Analysis skills
- SharePoint
Provisioning and Administration Support Officer
Queensland Government —Brisbane QLD
- Full-time
- Remote
8d
Customer Service Representative
Probe CX —Springfield QLD
- Full-time
- Customer service
- Computer skills
- Leadership
- Wellness program
- Fuel discount
Clinical Document Processing Unit (CDPU) Officer
Queensland Government —Brisbane QLD
- Customer service
- Patient care
- Medical terminology
- Employee assistance program
2d

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Service Desk Analyst (QLD)

St Vincent's Health Australia -
Brisbane QLD

Apply Now

Job Details

Full-time
14 days ago

Benefits

Employee assistance program
Salary packaging
Insurance services

Qualifications

ITIL Certification
Management
Telecommunication
Communication skills

Full Job Description

Job Description:

Respectfully - No Recruitment Agencies Please.

We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity. We are committed to providing compassionate and innovative care, enabling hope for those we serve.

We are actively sourcing an experienced Service Desk Analyst to join our Service Desk Teams within St Vincent’s. Reporting to the Service Desk Team Leader in your area, you will deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware. With a true passion for customer service, you will be committed in providing high quality technical support across all areas of the organisation.

This is a Permanent Full-Time position based from our Group Head Office in Bown Hills. Hybrid work model in this role is encouraged.

Key responsibilities of the role:

Provide outstanding technical support to users - respond to incoming requests via phone and ticketing system in an efficient and effective manner
Diagnose and troubleshoot hardware, software, and network issues, and guide users through resolution steps
Liaise with vendors to escalate tickets where required, research solutions, and regularly review and update knowledge base articles
Assist and advise users on appropriate action and educate or coach where necessary
Install software on user’s device remotely and perform any basic administration tasks such as password resets, account creations etc.
Proactively track, manage, resolve and complete requests and incidents within agreed service levels and maintaining customer satisfaction
Manage tasks in service request queue, resolve or triage incidents and requests within appropriate timeframe
Create and administer various shared network resources, provide permissions to software, drives and accounts and other general administrative needs

Things that work for us:

Tertiary qualification with some experience in Information Technology or qualified by experience in this field
Excellent written and verbal communication skills as well as strong problem solving and troubleshooting skills and a keen eye for attention to detail
Strong technical proficiency in Windows operation systems, remote desktop services, networking, hardware, telecommunications, and internet service troubleshooting
Demonstrated knowledge of Microsoft Platform, O365 services, cloud systems and prior experience with remote management and ticket management tools
Knowledge or experience within the healthcare or similar large scale, complex environment
ITIL v4 Certification – desirable
Ability to deal with conflict resolution, as well as collaborate and support on multiple priorities simultaneously and seamlessly while maintaining attention to detail in a high pressure environment
Proven personal management skills; self-enforcing punctuality, attendance, presentation and administration in all aspects and duties of the role

Things that work for you:

Ability to visibly see your impact on the business and its service
Competitive salary packaging options
Discounted private health insurance
Employee Assistance Program for staff and their families
Access to the Fitness Passport (FP)

Why become part of St Vincent’s Health Australia? Because there is so much heart here. Everywhere you go. You’ll see and feel it across St Vincent’s. At St Vincent’s we value inclusivity and diversity and acknowledge the important of creating a work environment that is welcome, safe, fair and impartial and invite people from all backgrounds to join our caring St Vincent’s family – better and fairer care, always.

Reconciliation Action Plan As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit http://www.svha.org.au/about-us/reconciliation

This position is subject to Commonwealth and State government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements.

Interested? Apply today and please note - we will be progressing applications throughout the advertising period.

Closing Date:

29 June 2027 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

Apply Now

Refine Your Search

government it jobs in brisbane qld

Service Desk Analyst (QLD)

Junior Consultants - Software Testing

Scrum Master (Security & Identity Delivery)

Administration Officer

Solution Designer

Expressions of Interest

Custodial Correctional Officer

Scrum Master

Business Administration Trainee

Technical Business Analyst

Administration Officer - Casual

System Administrator

Network Development Engineer, Network Core (Relocation support available)

Operations Engineer

System Development Engineer, Core Networking (Relocation support available)

Customer Support Analyst - Level 2 - Carelink

Microsoft 365 & Power Platform Consultant (12 Month Contract) - Hybrid 2 Days

Provisioning and Administration Support Officer

Customer Service Representative

Clinical Document Processing Unit (CDPU) Officer

I want to receive the latest job alert for government it in brisbane qld

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