In-Demand Customer service representative Jobs in Brisbane Northern Suburbs Qld

Home Loan Call Centre Consultant
Auto & General Holdings —Brisbane QLD
- Sales
- Customer service
- Salesforce
Quick Apply
Membership Consultant
Genesis Health and Fitness Lawnton —Lawnton QLD
- $55,000 - $70,000 a year
- Full-time
- Sales
- Customer service
- First Aid Certification
Quick Apply
Customer Support & Sales Coordinator
Mitchell Engineering Food Equipment —Clontarf QLD
- $70,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick Apply
12d
Customer Service Attendant - Brendale (FT)
Freedom Energy Holdings —Brendale QLD
- Weekend availability
- Customer service
- Fuel discount
Client Services Team Coordinator
Construction Sciences —Tingalpa QLD
- $65,000 - $80,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
- Parental leave
- Employee assistance program
Quick Apply
10d
Customer Service Attendant - Brendale (FT)
Freedom Fuels —Brendale QLD
- Weekend availability
- Customer service
- Fuel discount
Guest Services Agent
Virgin Australia —Brisbane QLD
- Part-time
- Communication skills
- Annual leave
Customer Service & Outbound Representative
Caldic —Bray Park QLD
- Microsoft Excel
- Customer service
- ERP systems
Customer Support Officer
Jumbo Interactive —Milton QLD
- $64,000 - $65,500 a year
- 8 hour shift
- CRM software
- Management
- AI
- Employee assistance program
Quick Apply
Home Loan Call Centre Consultant
Compare the Market —Brisbane QLD
- Full-time
- Customer service
- Salesforce
- Financial services
Customer Service Specialist - Call Centre
Concentrix —Brisbane QLD
- Full-time
- Customer service
- In-person
- Communication skills
- Paid training
Customer Care Consultant (Payroll) - Remote
Employment Hero —Brisbane QLD
- Full-time
- Remote
- Salesforce
- Financial services
- AI
- Parental leave
Quick Apply
Customer Service Attendant
Pressed Dry Cleaning —Wynnum QLD
- $32 - $34 an hour
- Computer skills
- In-person
- On-the-job training
Quick Apply
4d
Casual Customer Service and Sales Assistant
Beacon Lighting —Morayfield QLD
- Weekend availability
- Sales
- Customer service
- Communication skills
- Profit sharing
9d
Night Guest Service Agent
Queens Wharf Residences —Brisbane QLD
- $26.70 - $40.05 an hour
- 8 hour shift
- Health insurance
- Parental leave
Quick Apply
Hotel Services Team Member (Guest Service Agent)
Vignette Collection —Brisbane QLD
- Part-time
- Hospitality
- Hotel experience
- Parental leave
Experienced Customer Support Officer
Toll Group —Brisbane QLD
- Full-time
- Organisational skills
- Communication skills
- Time management
Customer Service Coordinator
Cement Australia —Pinkenba QLD
- $73,392.86 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Work from home
- Parental leave
Guest Services Agent (GSA) - Casual
Arise Hotels & Apartments —Brisbane QLD
- Urgently hiring
- Hospitality
- Microsoft Office
- Agile
Member Services Officer
Hostplus —Brisbane QLD
- Full-time
- Customer service
- Administrative experience
- Financial services
- Wellness program
- Parental leave
10d

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Home Loan Call Centre Consultant

Auto & General Holdings -
Brisbane QLD

Quick Apply

Job Details

Benefits

Paid volunteer leave

Qualifications

Outbound sales
Sales
Customer service
Call center experience
Salesforce
Financial services
Communication skills

Full Job Description

Who We Are

iSelect and Compare the Market are trusted, well-known brands dedicated to helping millions of Australians compare and buy personal finance and household products such as insurance, energy, and loans. Together, we provide a seamless, customer-focused experience that makes it easier for Australians to find the right products to suit their needs.

What You'll Do

As a Home Loan Call Centre Consultant, you’ll be the first point of contact for customers who have recently completed a home loan comparison enquiry. These customers have already shown interest in exploring their options, and your role is to understand their needs and guide them through the next steps of the lending process.

You’ll play a key part in helping customers move forward with confidence on their home ownership journey; all while being part of a supportive, high-performing team committed to delivering exceptional service and strong conversion outcomes.

Contact customers and have solution-focused conversations to identify the right lending options
Build trust and support customers through the home loan journey, addressing questions and concerns
Use Salesforce, Genesys, and lending platforms to manage leads and progress applications
Keep accurate records of customer interactions and application details
Meet and exceed KPIs across conversion, customer satisfaction, and call quality
Earn a competitive base salary + commission
Participate in ongoing coaching and training to sharpen your skills and stay up to date

What You’ll Bring

1+ year of experience in a call centre, outbound sales, or customer service role; experience in home lending or financial services is highly regarded
Strong communication and active listening skills, with the ability to build trust and explain complex information clearly
A natural problem solver who can identify customer needs, handle objections, and offer tailored lending solutions
Tech-savvy and detail-oriented, with experience using CRMs like Salesforce and confidently navigating multiple systems
Motivated by results, with a proven ability to thrive in a fast-paced, KPI-driven environment
A positive attitude, team mindset, and strong work ethic, with a genuine passion for delivering great customer outcomes
Ideally, you’ll also bring knowledge of home loan products, lending structures, or experience with aggregator/comparison platforms, along with an understanding of responsible lending and compliance obligations

Our Benefits

At Compare the Market and iSelect, we’re all about helping people make smart choices – and joining us might just be yours. We offer an environment where your ideas are heard, your contributions are valued, and your growth genuinely matters. Collaboration is part of our DNA, and you’ll be joining a supportive, forward-thinking team where you can do meaningful work (and be recognised for it!)

We’re guided by three shared values that shape how we work, how we treat each other, and how we show up for our customers - Drive, Noble Intent and All Together.

Plus, we offer a range of great perks to help you thrive both in and out of work:

Vibrant and social community who have annual celebrations, family fun days and regular events
Enjoy flexible work arrangements, including the option of one day working from home each week or a 9-day fortnight
Enjoy additional leave days - ‘ME’ leave and ‘Volunteer Day’ leave
Option to purchase additional leave
Return To Work bonus for returning parents
Quarterly Award and Recognition program

At Compare the Market and iSelect we’re proud to be an Equal Opportunity Employer and we embrace diversity.

This role is available to candidates with unlimited Australian working rights only. Sponsorship is not available.

iSelect and Compare the Market, brands of iCompare Group, are committed to protecting your privacy. All applications and personal information are kept confidential and securely stored in line with Australian privacy laws, used only for recruitment purposes, and not shared with third parties outside iCompare Group without your consent.

Note to Recruiters: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.
Drive customer engagement and sales conversion by contacting warm leads, customers who have expressed interest in home loans via the company’s comparison platform.

Build strong rapport and trust with customers through effective communication and consultative, solution-focused conversations that identify the most suitable lending options.

Guide customers through the home loan application process, offering support, answering questions, and addressing objections or concerns to improve application completion rates.

Provide exceptional customer service while maintaining adherence to internal call quality standards and external compliance regulations.

Record all customer interactions accurately and transparently in Salesforce CRM, ensuring data integrity and clear documentation for ongoing application processing.

Utilise internal systems and tools, including Salesforce, Genesys, and home loan platforms, to manage leads and complete key steps in the loan journey efficiently.

Meet and exceed individual KPIs, including metrics related to conversion rate, application completion, customer satisfaction, and call quality.

Proactively participate in coaching and training sessions to continuously enhance sales skills, product knowledge, and customer engagement techniques.

Contribute to continuous improvement efforts, sharing feedback and suggestions to enhance the overall customer experience, operational efficiency, and team performance.

Operate with a high level of integrity and professionalism, ensuring compliance with company policies, procedures, and industry regulations.

Model professional behaviour at all times, treating colleagues and customers with respect, upholding company values, and contributing to a positive, inclusive, and high-performing team culture.

Builds rapport with customers, through effective communication and provision of exceptional customer service all while adhering to call quality standards. Your performance will be measured predominantly through customer satisfaction surveys and your ability to effectively guide customers through the application process.

Secondary Hiring Leader is Wayne Scott Pattison

Quick Apply

Refine Your Search

customer service representative jobs in brisbane northern suburbs qld

Home Loan Call Centre Consultant

Membership Consultant

Customer Support & Sales Coordinator

Customer Service Attendant - Brendale (FT)

Client Services Team Coordinator

Customer Service Attendant - Brendale (FT)

Guest Services Agent

Customer Service & Outbound Representative

Customer Support Officer

Home Loan Call Centre Consultant

Customer Service Specialist - Call Centre

Customer Care Consultant (Payroll) - Remote

Customer Service Attendant

Casual Customer Service and Sales Assistant

Night Guest Service Agent

Hotel Services Team Member (Guest Service Agent)

Experienced Customer Support Officer

Customer Service Coordinator

Guest Services Agent (GSA) - Casual

Member Services Officer

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