In-Demand User services manager Jobs in Brisbane, Qld

End User Services Manager
Brennan IT —Brisbane QLD
- Full-time
- AI
- Leadership
- Communication skills
14d
Product Manager
Accenture —Brisbane QLD
- Full-time
- Analysis skills
- Product management
- Agile
- Parental leave
System Administrator
Charlton Brown PTY LTD —Brisbane QLD
- $95,000 - $100,000 a year
- Full-time
- Azure
- Management
- Computer Science
Quick Apply
2d
Customer / Technical Support Specialist
M3DICINE —Eight Mile Plains QLD
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
Quick Apply
Data & Systems Officer
Kanda —Brisbane QLD
- Full-time
- Business
Quick Apply
Organisational Change Manager I 12 Month Fixed Term
Datacom —Brisbane QLD
- Contract
- Hybrid work
Quick Apply
IT Manager
Gameloft Brisbane —Brisbane QLD
- Full-time
- Azure
- Organisational skills
- Leadership
- Health insurance
- Parental leave
Quick Apply
Compliance Governance Manager
Auto & General Holdings —Toowong QLD
- Financial services
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Project Coordinator/Document Controller
Wabtec —Banyo QLD
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Time management
- Work from home
- Employee assistance program
Quick Apply
3d
Information and Communication Technology (ICT) Manager
Lowes Petroleum Service —Pinkenba QLD
- Full-time
- CRM software
- Management
- POS
Quick Apply
Microsoft 365 & Power Platform Consultant (12 Month Contract) - Hybrid 2 Days
The Argyle Network —Brisbane QLD
- $150,000 a year
- Full-time
- Azure
- Analysis skills
- SharePoint
Senior Product Manager, Tradfi Options
Binance —Brisbane QLD
- Full-time
- Remote
- AI
Quick Apply
Procurement and Contracts Manager
Anglicare Southern Queensland —Fortitude Valley QLD
- Full-time
- Management
- ERP systems
- Bachelor's degree
Technical Business Analyst
Auto & General Holdings —Toowong QLD
- SQL
- Software development
- Agile
- Parental leave
- Gym membership
Quick Apply
Operations Manager
Queensland Government —Brisbane QLD
- Research
- Communication skills
8d
Implementation Consultant
HSI —Brisbane QLD
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Microsoft Office
- Tuition reimbursement
- Employee assistance program
Quick Apply
8d
Product Owner - Enterprise Asset Management
Queensland Government —Brisbane QLD
- Temporary
9d
Desktop Support Technician - Brisbane
Geosyntec Consultants, Inc. —Spring Hill QLD
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Administrative experience
Senior Document Controller
Klohn Crippen Berger —Brisbane QLD
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Parental leave
Quick Apply
Business Development Manager - QLD
PPG —Morningside QLD
- Full-time
- Salesforce
- Organisational skills
- Communication skills
Quick Apply

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End User Services Manager

Brennan IT -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
14 days ago

Qualifications

IT service management
ServiceNow
AI
Leadership
Communication skills
Intune
Help desk

Full Job Description

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The role:
We are looking for an experienced End User Services Manager to lead and evolve the end user support function for one of Brennan's largest and most strategic managed services customers based in Brisbane.

This is a people leadership role responsible for bringing together Service Desk, onsite support, VIP support and End User Computing teams to deliver an exceptional end user experience. You'll lead a team of approximately 20 staff across onsite, remote and offshore support models, working closely with team leaders, customer stakeholders and Brennan leadership to deliver exceptional service outcomes.

Success in this role will come from driving continuous improvement, service excellence and high-performing teams. While a solid understanding of modern workplace technologies is important, this role is focused primarily on leadership, operational management and continuous improvement rather than hands-on technical delivery.

This Brisbane-based role requires a minimum of three days per week in the office, with occasional travel to regional customer sites as required.

Key Responsibilities:

Lead the day-to-day delivery of Service Desk, End User Computing, VIP Support and onsite support services.
Provide leadership and direction to team leaders and support teams across onsite, remote and offshore delivery models.
Identify service gaps and implement operational improvements to enhance customer experience and service outcomes.
Own operational performance across service levels, ticket management, customer satisfaction and continuous improvement initiatives.
Act as the senior escalation point for major incidents, VIP support issues and operational challenges.
Partner with customer stakeholders and Brennan leadership to ensure services are aligned to business needs.
Drive adoption of automation, self-service, knowledge management and AI-enabled support initiatives.
Coach, mentor and develop a high-performing customer-focused team.

What skills and experience you bring:

Experience leading Service Desk, End User Computing, Desktop Support or IT Operations teams.
Proven people leadership experience in a customer-focused IT environment.
Strong process improvement mindset with a track record of driving operational improvements.
Experience managing service delivery, escalations and customer outcomes.
Excellent stakeholder management and communication skills.
ITIL certified (current or previously held) or strong ITSM experience.
MSP/SI experience is highly regarded.
Experience leading onsite, remote and offshore teams.

Technical skills in some of the following areas is beneficial:

Microsoft 365, Intune and Windows environments.
End User Computing and endpoint management.
Entra ID and identity management.
ServiceNow, CXone or similar ITSM platforms.
Virtual desktop and collaboration technologies.
Knowledge management, automation and self-service solutions.

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check.

Brennan is an equal-opportunity employer

Apply Now

Refine Your Search

user services manager jobs in brisbane, qld

End User Services Manager

Product Manager

System Administrator

Customer / Technical Support Specialist

Data & Systems Officer

Organisational Change Manager I 12 Month Fixed Term

IT Manager

Compliance Governance Manager

Project Coordinator/Document Controller

Information and Communication Technology (ICT) Manager

Microsoft 365 & Power Platform Consultant (12 Month Contract) - Hybrid 2 Days

Senior Product Manager, Tradfi Options

Procurement and Contracts Manager

Technical Business Analyst

Operations Manager

Implementation Consultant

Product Owner - Enterprise Asset Management

Desktop Support Technician - Brisbane

Senior Document Controller

Business Development Manager - QLD

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