In-Demand Student services team leader (campus) Jobs in Brisbane, Qld

Student Services Team Leader (Campus)
Torrens University Australia —Brisbane QLD
- Weekend availability
- Microsoft Excel
- Customer service
- Administrative experience
2d
Customer Service Manager - Upper Mount Gravatt
Contour Education —Mount Gravatt QLD
- $85,000 a year
- Weekend availability
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
Quick Apply
2d
Team Leader
Queensland Government —Brisbane QLD
- Full-time
- Remote
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Health insurance
10d
ILSC Casual ELICOS Teacher
ILSC Education Group —Brisbane QLD
- Management
- Microsoft Office
- Administrative experience
Quick Apply
Customer Service Manager
Contour Education —Mount Gravatt QLD
- $85,000 a year
- Weekend availability
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
2d
Academic Success Coordinator / Trainer and Assessor
ILSC Education Group —Brisbane QLD
- University
- Communication skills
- Teaching
Quick Apply
Campus Manager
Contour Education —Upper Mount Gravatt QLD
- $85,000 a year
- Weekend availability
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
Quick Apply
Client Manager, APAC
Symplicity Corporation —Brisbane QLD
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
Midwifery Graduate Program
Mater Group —South Brisbane QLD
- $44.06 an hour
- Nursing
- Bachelor's degree
- Nursing
- Health insurance
- Employee assistance program
ELICOS Head Teacher
ILSC Education Group —Brisbane QLD
- Full-time
- Management
- Microsoft Office
- Administrative experience
Quick Apply
Teacher
Queensland Government —Brisbane QLD
- Call employer
- Engineering
- Communication skills
- Relocation assistance
- Health insurance
3d
Adult Speech Pathology Team Clinical Lead
Mater Group —South Brisbane QLD
- $66.58 - $71.64 an hour
- Management
- ICU experience
- Experience working with children
- Health insurance
- Employee assistance program
6d
Senior Technician
Mater Group —South Brisbane QLD
- $66.58 - $71.64 an hour
- Part-time
- Clinic
- Experience working with children
- Health insurance
- Employee assistance program
6d
Groundsperson
St. Peter's Lutheran College —Indooroopilly QLD
- Full-time
- Maintenance
5d
Enrolled Nurse
Mater Group —South Brisbane QLD
- $37.93 an hour
- Nursing
- Nursing
- Health insurance
- Employee assistance program
Groundsperson
St Peters Lutheran College —Indooroopilly QLD
- Full-time
- Maintenance
Quick Apply
10d
Teacher - Fitting and Machining
Queensland Government —Brisbane QLD
- Overtime
- Engineering
- Education
- Teaching
- Relocation assistance
- Health insurance
Registered Nurse
Mater Group —South Brisbane QLD
- $44.06 - $56.52 an hour
- Part-time
- ICU experience
- Experience working with children
- Health insurance
- Employee assistance program
Psychosocial Occupational Therapist
Mater Group —South Brisbane QLD
- $41.06 - $60.35 an hour
- Part-time
- Master's degree
- Bachelor's degree
- Patient care
- Health insurance
- Employee assistance program
13d
Speech Pathologist
Mater Group —Springfield QLD
- $47.69 - $60.35 an hour
- Management
- Master's degree
- Experience working with children
- Health insurance
- Employee assistance program

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Student Services Team Leader (Campus)

Torrens University Australia -
Brisbane QLD

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Microsoft Excel
Customer service
Administrative experience
Bachelor's degree
Business
Leadership
Communication skills
Time management

Full Job Description

Student Services Team Leader
Student Services | Campus Experience | Student Support

About the Opportunity

Are you an experienced student services leader who is passionate about delivering exceptional, student-centred support?

As a Student Services Team Leader, you'll lead a team of Student Services Advisors at our Brisbane campus, providing high-quality support to new and existing students through face-to-face interactions and online platforms. Reporting to the Student Services Manager (Campus), you'll oversee day-to-day service delivery, meet agreed service levels and help ensure students receive a consistent, best-in-class experience.

This is a student-facing, campus-based role for a people-focused leader who can balance coaching and development with accurate, timely and target-driven service delivery. You will work closely with Campus Operations and teams across the University to resolve complex enquiries, improve processes and support a respectful, high-performing culture.

If you're a calm, organised and collaborative leader who enjoys making a visible difference to students, we'd love to hear from you.

What's in it for you

12-month fixed-term, full-time opportunity based at our Brisbane campus

Lead and develop a team that makes a direct impact on the student experience

Work across Student Services, Campus Operations, academic teams and specialist support areas

Join Australia's largest private university and a purpose-led organisation

What You'll Do
You'll lead the campus-based Student Services team while supporting a positive, responsive and student-centred experience for everyone who studies at Torrens University Australia.

Responsibilities include:

Supervise Student Services Advisors (Campus) and oversee customer service processes in line with TGE procedures, policies and service line agreements.

Meet KPIs and service levels for customer experience and satisfaction, ensuring student enquiries are handled accurately and within agreed timeframes.

Support the team with student enquiries when required, resolve complex issues and escalate matters appropriately.

Coordinate large-scale administrative tasks and contribute to continuous improvement activities that support accurate, compliant student records and service delivery.

Support the Student Services Manager (Campus) to roll out new processes and procedures, and actively identify opportunities to improve the student experience.

Provide international student administration support, including enrolment compliance and visa/CoE enquiries, in line with external regulatory requirements and company policies. Staff must not provide visa or migration advice.

Provide accurate information for tuition fee and invoice enquiries, including processing payments of tuition fees and incidental fees.

Analyse student feedback across relevant channels to identify service enhancements and positively influence Net Promoter Score, Student Effort Score and Student Satisfaction Score.

Maintain strong stakeholder relationships and participate in team meetings, events, Orientation and Information Sessions as required.

Leadership responsibilities include:

Lead, direct and develop a high-performing team focused on accountability, efficiency, accuracy and service to students.

Support recruitment, workforce planning, succession planning, capability development and resource risk management.

Drive engagement through regular communication, coaching, team meetings, 1:1s, professional development support and action planning.

Complete performance management activities when required, including goal setting, monitoring and formal feedback conversations.

Build collaborative relationships across the University, model positive leadership and actively support company initiatives.

Skills & Experience

Must Have

Bachelor degree in a related field (Business/Commerce) is preferred.

5+ years of experience in administrative support roles, preferably in a higher education environment.

Prior leadership or management experience, with a demonstrated ability to coach and develop a team.

Working knowledge of the Higher Education Support Act, ESOS Act (2000), National Code 2018 and PRISMS and/or tertiary education student records systems is preferred.

Proficiency in Excel and the ability to work confidently across multiple systems and platforms.

Strong student or customer service and engagement skills, with excellent written and verbal communication.

Excellent self-directed time management, organisation and prioritisation skills, with the ability to meet strict deadlines in a fast-paced environment.

The ability to work autonomously, take initiative, follow policies and procedures, and identify when to escalate an issue or seek support.

A proactive, reliable approach, strong attention to detail, honesty and a high level of integrity.

Availability to work in line with campus operating hours, including occasional out-of-hours or weekend work when required.

How to Apply

Click APPLY to submit your application.

Applications close: 18th September 2026

Once you apply, we'll keep you updated throughout the recruitment process.

Hiring Process

Application Review

Interview(s)

Reference & Background Checks

Offer

Should you have accessibility requirements or needs, please contact [email protected] for confidential support to ensure an equitable, barrier-free application process.

About Torrens University Australia
At Torrens University Australia, we're transforming lives through education. As a Certified B Corporation, we're committed to making a positive impact by providing industry-relevant education that helps students build meaningful careers.

Our Student Services team plays an important role in creating accessible, responsive and supportive experiences that help students connect, participate and thrive throughout their studies.

Our Culture

Our people are passionate about innovation, collaboration and creating exceptional student experiences.

We foster an inclusive, high-performing environment where ideas are valued, initiative is encouraged and professional growth is supported. You'll work with colleagues across the University who are committed to making a positive difference for students and the communities we serve.

If you're looking to build your career while helping students succeed, we'd love to hear from you.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [email protected]

About Us

As the country’s newest and fastest-

growing university, Torrens
University Australia brings a fresh
approach to higher education.

Working with us is all about working alongside over 2000 professionals passionate about career and purpose. Our staff across our campuses and head office are united by our central ethos to Be Good – by committing to a better way of doing business.

We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and gender identification.

https://www.torrens.edu.au/about/careers-with-us

Apply Now

Refine Your Search

student services team leader (campus) jobs in brisbane, qld

Student Services Team Leader (Campus)

Customer Service Manager - Upper Mount Gravatt

Team Leader

ILSC Casual ELICOS Teacher

Customer Service Manager

Academic Success Coordinator / Trainer and Assessor

Campus Manager

Client Manager, APAC

Midwifery Graduate Program

ELICOS Head Teacher

Teacher

Adult Speech Pathology Team Clinical Lead

Senior Technician

Groundsperson

Enrolled Nurse

Groundsperson

Teacher - Fitting and Machining

Registered Nurse

Psychosocial Occupational Therapist

Speech Pathologist

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