In-Demand Service management lead Jobs in Brisbane, Qld

Service Management Lead
Brennan IT —Brisbane QLD
- Full-time
- Management
- Analysis skills
19h
Senior Service Management Consultant
InfoConsulting Group —Brisbane QLD
- Full-time
- Remote
- Management
- Salesforce
- Bachelor's degree
Quick Apply
Service Transformation Lead
Datacom —Brisbane QLD
- Full-time
- Management
- AI
Quick Apply
Head of Service Management
Compare the Market —Brisbane QLD
- Full-time
- Azure
- Computer Science
- Master's degree
HR Specialist, Contracts Management - APAC
Remote —Brisbane QLD
- $29,750 - $67,000 a year
- Remote
- Google Suite
- Conflict management
- AI
- Annual leave
- Work from home
Support Services Manager
EPEC Group —South Brisbane QLD
- $150,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
Quick Apply
6d
Service Management Office & Support Lead
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Management
- No degree
- Leadership
- Work from home
Supply and Distribution Manager
Mac Container Services Pty Ltd —Brisbane QLD
- $100,000 - $147,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Business Administration
Quick Apply
Step Into Leadership: FIFO QLD Village Manager & Assistant Manager Positions
ISS —Brisbane QLD
- $120,000 - $150,000 a year
- Full-time
- Hospitality
- Management
- Leadership
- Employee discount
Office Manager
Waraich Mechanicals Pty Ltd —Rocklea QLD
- $95,000 - $105,000 a year
- Full-time
- Management
- Administrative experience
- Team management
Quick Apply
13d
Associate Director - Asset Management
Deloitte —Brisbane QLD
- Management
- Data analysis skills
- Maintenance
- Parental leave
Sales & Service Lead
Williams-Sonoma, Inc. —Fortitude Valley QLD
- Part-time
- Sales
- Customer service
- Parental leave
- Employee assistance program
5d
Service Desk Manager
First Focus —Brisbane QLD
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
CRM & Marketing Specialist
Populous —South Brisbane QLD
- $95,000 - $105,000 an hour
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Customer Relationship Lead - PEXA
PEXA —Brisbane QLD
- From $7,500 a month
- Full-time
- In-person
- Communication skills
- Negotiation
- Health insurance
- Life insurance
Quick Apply
General Manager - Operations
SOPO BREWING CO —Brisbane Central Business District QLD
- From $100,000 a year
- Full-time
- Customer service
- In-person
Quick Apply
7d
Cafe Supervisor / 2IC
Taste My Bean —Hillcrest QLD
- $53,000 - $63,000 an hour
- Weekend availability
- Management
- Supervising experience
- POS
- Employee discount
Quick Apply
Consultant | Management Consulting 1
Hatch —Brisbane QLD
- Microsoft Excel
- Engineering
- Research
Quick Apply
Platform Operation Lead
Infosys —Brisbane QLD
- $150,742 - $171,215 a year
- Azure
- SQL
- AWS
- Health insurance
- Parental leave
Regional Manager
Cell Engineering —Brisbane QLD
- $200,000 - $220,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
Quick Apply
14d

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Service Management Lead

Brennan IT -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
19 hours ago

Benefits

Group activities

Qualifications

ITIL Certification
Management
IT service management
Analysis skills
ITIL
ServiceNow
Problem management

Full Job Description

Why work for Brennan?

At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, considerate, supportive, trusting and accepting, they are the cornerstone of the business. Because of this approach, we have become the largest Australian owned systems integrator in Australia and continue to grow.

Brennan offers an excellent remuneration package and benefits including:

A focus on health and well-being - social club, sporting teams, health checks, poker, trivia nights and more!
A strong culture underpinned by values that are truly lived every day
An environment that embraces learning and development of all employees
Flexibility to work in the way that brings out the best in you
High levels of reward and recognition for overachieving

The Role

This is a senior customer-facing Service Management role responsible for leading Change Management and driving Service Management outcomes for a strategic managed services customer.
Working from our Brisbane offices you will regularly work on customer site also in Brisbane, so locally based candidates will only be considered.
The primary focus of the role is ownership of the Change Management function, ensuring changes are assessed, authorised, communicated and implemented in a controlled manner that protects service stability and meets customer expectations.
The role also provides leadership and oversight for Problem Management and broader Service Management disciplines, ensuring the MSP consistently delivers against contractual obligations, agreed customer processes and service governance requirements.
Working closely with customer stakeholders, resolver groups, Service Delivery Managers and operational teams, the role drives operational excellence, continual improvement and service maturity across the account.
This role is not a process owner or practice leader. The customer owns the Service Management processes; this role ensures those processes are effectively executed, governed and continually improved within the managed services environment.

Responsibilities

Change Management Leadership

Lead and operate the Change Management function for the customer account.
Chair and facilitate Change Advisory Board (CAB) meetings and associated governance forums.
Ensure changes are appropriately assessed, planned, approved and implemented in accordance with agreed processes.
Manage change-related risks, conflicts, escalations and service impacts.
Drive improvements in change quality, success rates and operational outcomes.
Provide leadership and guidance to technical and operational teams on change governance and best practice.

Problem Management Oversight and Leadership

Provide oversight and leadership for Problem Management activities.
Coach and support the Problem Manager to deliver effective outcomes.
Ensure recurring issues are investigated, root causes identified and corrective actions implemented.
Drive service stability through proactive problem management and trend analysis.

Service Management Governance and Uplift

Provide governance and oversight across ITIL-aligned Service Management practices.
Ensure teams adhere to agreed customer processes, procedures and operational standards.
Lead service improvement initiatives focused on service quality, efficiency and customer outcomes.
Facilitate workshops and education sessions to improve service management maturity across resolver groups.
Act as a senior escalation point for Service Management matters. Promote practical ITIL-aligned ways of working that improve service outcomes without creating unnecessary bureaucracy.
Support continual improvement initiatives that improve service stability, operational efficiency, customer experience and compliance.
Ensure Service Management governance supports both operational delivery and contractual accountability.

Customer & Commercial Management

Build trusted relationships with customer stakeholders.
Represent the MSP in operational and governance forums.
Ensure services are delivered in line with contractual obligations and agreed scope.
Identify and manage risks associated with service delivery, governance and compliance.
Work closely with Service Delivery Managers and account leadership to ensure alignment between customer expectations, operational delivery and contractual commitments.

Knowledge & Operational Excellence

Ensure procedures, work instructions and knowledge articles are maintained and remain fit for purpose.
Promote knowledge sharing and operational consistency across support teams.
Support the effective use and continual improvement of the ITSM platform, including Cherwell.

Skills/Experience

Essential

Significant experience in ICT Change Management within enterprise or managed services environments.
Strong knowledge of ITIL-based Service Management practices.
Demonstrated experience leading Change Advisory Boards and managing complex change environments.
Experience with Problem Management and service improvement initiatives.
Strong stakeholder management and customer engagement skills.
Experience working within contractual service delivery environments.
Ability to drive outcomes and influence teams without direct authority.
Strong analytical, governance and reporting capabilities.
Experience using enterprise ITSM platforms.

Desirable

Experience with Cherwell and/or ServiceNow or other ITSM tools.
ITIL 4 certification.
Experience in managed services or SIAM environments.
Experience delivering service management maturity or transformation initiatives.

Apply Now

Refine Your Search

service management lead jobs in brisbane, qld

Service Management Lead

Senior Service Management Consultant

Service Transformation Lead

Head of Service Management

HR Specialist, Contracts Management - APAC

Support Services Manager

Service Management Office & Support Lead

Supply and Distribution Manager

Step Into Leadership: FIFO QLD Village Manager & Assistant Manager Positions

Office Manager

Associate Director - Asset Management

Sales & Service Lead

Service Desk Manager

CRM & Marketing Specialist

Customer Relationship Lead - PEXA

General Manager - Operations

Cafe Supervisor / 2IC

Consultant | Management Consulting 1

Platform Operation Lead

Regional Manager

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