In-Demand Implementation specialist Jobs in Brisbane, Qld

Customer / Technical Support Specialist
M3DICINE —Eight Mile Plains QLD
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
Quick Apply
Executive Manager (FSPRI) IM Capability - RFS Specialist Services
Queensland Government —Brisbane QLD
- Weekend availability
- No degree
7d
Senior Manager, Enterprise Performance & Improvement
BDO —Brisbane QLD
- Full-time
- Management
- Analysis skills
- Communication skills
- Health insurance
- On-the-job training
1d
Logistics Specialist
Everhard Industries Pty Ltd —Geebung QLD
- Full-time
- Communication skills
Quick Apply
National Operations Excellence Manager
Super Retail Group —Strathpine QLD
- Full-time
- Leadership
Quick Apply
Continuous Improvement Specialist
Avant —Brisbane QLD
- Full-time
- Leadership
- Communication skills
Implementation & Activation Associate Manager
WPP Media —Brisbane QLD
- Business
- Leadership
- Negotiation
13d
Project Implementation Manager
Queensland Government —Brisbane QLD
- Temporary
- Management
- Team management
- Leadership
1d
Tier 1 Support Specialist
Reapit ANZ —Milton QLD
Quick Apply
7d
Freight & Customs Specialist
Raytheon —Cannon Hill QLD
- Full-time
- Organisational skills
- Communication skills
Casual Clinical Implementation Specialist
Stryker —Bowen Hills QLD
- Part-time
- Sales
- Health insurance
1h
Procurement Specialist - ICT
National Heavy Vehicle Regulator —Brisbane QLD
- From $135,995.90 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Health insurance
Payroll Compliance Specialist
Endeavour Foundation —Cannon Hill QLD
- Full-time
- Microsoft Excel
- Analysis skills
- Health insurance
- Parental leave
5d
Strategic Sourcing Specialist
Downer Group —Brisbane Airport QLD
- Full-time
- Hybrid work
- Construction experience
7h
Embryo Production Specialist
Nbryo Pty Ltd —Eight Mile Plains QLD
- Weekend availability
- Analysis skills
- Bachelor's degree
- In-person
Quick Apply
Customer Success & Digital Sales Specialist
Technogym —Brisbane QLD
- Contract
- Management
- Communication skills
- Employee assistance program
- Gym membership
Senior Mobility Specialist
Datacom —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- On-the-job training
- Parental leave
Quick Apply
Media Implementation Account Director
Omnicom Group —Brisbane QLD
- Full-time
- Employee assistance program
6d
Organisational Change Manager I 12 Month Fixed Term
Datacom —Brisbane QLD
- Contract
- Hybrid work
Quick Apply
Specialist Analyst Cyber and Digital Risk
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- In-person
- Health insurance
- Parental leave

I want to receive the latest job alert for implementation specialist in brisbane, qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

implementation specialist jobs near brisbane, qld

Technical Support Specialist jobs in Eight Mile Plains QLD

Customer Success Manager jobs in Brisbane QLD

Executive Manager jobs in Brisbane QLD

Procurement Specialist jobs in Brisbane QLD

Community Development jobs in Parkinson Qld

Learning Support jobs in Maitland Nsw

Learning Development Trainer & Advisor jobs in Colyton Nsw

Learning Support jobs in Newcastle Nsw

Specialist General Surgeon jobs in Queensland

Payroll Specialist jobs in Parramatta Nsw

Applications Specialist jobs in Berowra Nsw

No Experience Payroll jobs in Melbourne Vic

Payroll Specialist jobs in Sydney Nsw

Payroll jobs in Perth Wa

Implementation Specialist Healthcare Software jobs in Sydney Nsw

Supply Chain Specialist jobs in Moorabbin Airport Vic

Supply Chain Specialist jobs in Redland Qld

Supply Chain Specialist jobs in Alexandria Nsw

Supply Chain jobs in Sydney Nsw

Supply Chain Specialist jobs in Bentley Wa

Customer / Technical Support Specialist

M3DICINE
Eight Mile Plains QLD

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Salesforce
Mobile applications
Technical support
Microsoft Office
Organisational skills
Document management
Communication skills
Time management

Full Job Description

Listen, See and Feel....Life

M3DICINE is a medical device platform start-up company with the vision to be “The Heartbeat of the Planet", enabling anyone, anywhere, at anytime, to understand and benefit from clinically rich insights.

The company was founded by a small group clinicians and engineers focused on our mission of democratising healthcare through the creation of connected, elegant products, powered by intelligent and intuitive software. We design tools for dedicated healthcare professionals working tirelessly to care for our loved ones.

Our culture is inventive and passionate. We question traditional thinking wherever we can and apply our inventive approach to all aspects of the business. We work on projects and products that will change and save the lives of people around the world. Our customers are our partners.

Our team is comprised of a diverse range of professionals, united by our vision and commitment to our core values. We value openness, honesty, integrity and speaking our mind. We also value solution thinking and being proactive. We strive to add maximum value to everything we do.

Our employees bring their passion to work and are looking for like-minded team players, passionate about changing the world and delivering new and wonderful technologies that will change and save lives.

The Role

Due to the upcoming launch of our device, we are looking to add an enthusiastic, tech savvy Customer / Technical Support Specialist to the M3DICINE team, based out of our office in the Brisbane Technology Park (Eight Mile Plains).

In this hands-on, technical role you will be responsible for liaising with our customers as well as other internal customer experience managers to resolve queries by recommending solutions and guiding product users through features and functionalities. You will develop documentation, correspondence and technical content to support healthcare professional at all stages of their user lifecycle and ensure an excellent customer experience.

Your responsibilities will include:

Supporting our customers across each phase of the customer lifecycle, from post-sale introductions, kicking-off the relationship, onboarding and training, using the hardware, app and platform through to measuring and analysing data
Actively participating in the development and implementation of new product technical support documentation, plans and programs to ensure our customers experience amazing support
Assisting in the provision of direct on and offline technical support
Handling customer complaints, including receiving, logging, investigating, resolving and tracking/trending complaints in compliance with the Quality Systems and post market surveillance
Reporting the tracking and trending of field product performance metrics for both system and assay data to enable continuous improvement
Ensuring fact-based scientific and analytical best practices and principles are utilised to accomplish tasks and performance (e.g., establishment and implementation of NPS)
Providing technical assistance to sales, application specialists and marketing as required
Working closely with our product, engineering and sales teams to make sure customers’ needs and wants are captured and communicated internally, e.g. in the form of new feature requests, bugs identification or edge cases
Keeping your industry and technical knowledge current so that you can best support our customers and any future product launches that impact customer experience

You

We want to hear from you if you have a strong passion for customer service, creating a superb customer journey/experience, extensive experience providing support to device users, knowledge of Salesforce and a solid understanding of iOS/Android operating systems and mobile device functionality.

You are a self-starter, able to work autonomously while also proactively collaborating with colleagues and customers across different disciplines and time zones.

In addition, you will have:

Demonstrated customer support experience (3+ years), including experience in supporting web-based applications, cloud-based services and portals

Experience in healthcare, medical device and/or biotech industries, preferably with direct involvement in commercial operations or product launches. Technical support experience in supporting medical products is highly desired but not required

Experienced in:
- Salesforce (at least 2 years), including, but not limited, to case management, dashboard and report tracking and SLA/KPI management
- Both iOS and Android mobile operating systems, mobile device functionality and App Store platforms

A good understanding and familiarity with:
- Web based platforms
- Mobile hardware concepts and services like Bluetooth connectivity
- SaaS, IOT, database and cloud concepts
- Quality Systems and requirements for complaint handling, document control and quality control

Excellent written communication skills and computer literacy across the Microsoft Office suite of programs
Solid time management and organisational skills

Quick Apply

Refine Your Search

implementation specialist jobs in brisbane, qld

Customer / Technical Support Specialist

Executive Manager (FSPRI) IM Capability - RFS Specialist Services

Senior Manager, Enterprise Performance & Improvement

Logistics Specialist

National Operations Excellence Manager

Continuous Improvement Specialist

Implementation & Activation Associate Manager

Project Implementation Manager

Tier 1 Support Specialist

Freight & Customs Specialist

Casual Clinical Implementation Specialist

Procurement Specialist - ICT

Payroll Compliance Specialist

Strategic Sourcing Specialist

Embryo Production Specialist

Customer Success & Digital Sales Specialist

Senior Mobility Specialist

Media Implementation Account Director

Organisational Change Manager I 12 Month Fixed Term

Specialist Analyst Cyber and Digital Risk

I want to receive the latest job alert for implementation specialist in brisbane, qld

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected