In-Demand Health care team leader Jobs in Blackburn Vic

Specialist Care Consultant
Sourceo —Melbourne VIC
- Weekend availability
- Case management
- Communication skills
- Negotiation
- Parental leave
- Employee discount
19h
Coordinator (Outside School Hours Care) in Doncaster East
Kelly Club Australia Pty Ltd —Doncaster East VIC
- $40 - $42 an hour
- Part-time
- Customer service
- Experience working with children
- Bachelor's degree
Quick Apply
Personal Care Worker - Part Time
Ryman Healthcare —Burwood East VIC
- Part-time
- Communication skills
Food & Beverage Attendant (Café)
AVEO —Burwood VIC
- $37.48 an hour
- Overtime
- Hospitality
- Culinary experience
- Customer service
- Health insurance
- Employee assistance program
Quick Apply
Educator (Outside School Hours Care) in Doncaster East
Kelly Club Australia Pty Ltd —Doncaster East VIC
- $40 - $42 an hour
- Temporary
- Experience working with children
- First Aid Certification
- Communication skills
Quick Apply
Customer Contact Officer
Serco Plc —Melbourne VIC
- Full-time
- Remote
- Communication skills
- Work from home
- Employee assistance program
Coordinator (Outside School Hours Care) in Greensborough
Kelly Club Australia Pty Ltd —Greensborough VIC
- $40 - $42 an hour
- Full-time
- Customer service
- Experience working with children
- Bachelor's degree
Quick Apply
Telehealth Nurse (Health Direct)
Serco Plc —Melbourne VIC
- Part-time
- No degree
- Work from home
Team Leader (Education Enrolments)
Hader Institute of Education —Armadale VIC
- $80,000.00 - $137,667.61 a year
- Full-time
- Sales
- Business development
- Analysis skills
- Professional development assistance
- Referral program
Quick Apply
3d
Team Lead Business Service Centre Reception Services
Eastern Health —Box Hill VIC
- Weekend availability
- Microsoft Excel
- Management
- Customer service
- Health insurance
- Annual leave
1d
Coordinator | Vermont
OSH Club —Vermont South VIC
- Up to $43 an hour
- Part-time
- Experience working with children
- Leadership
- Paid training
- Health insurance
Quick Apply
HOLIDAY CASUAL TEAM MEMBER - COTTON ON GROUP - VICTORIA
Cotton On —Doncaster VIC
- Part-time
5d
Initial Assessment and Planning Worker
The Salvation Army —Nunawading VIC
- Full-time
- Annual leave
- Parental leave
Customer Service Officer
EACH —Ferntree Gully VIC
- $32.96 an hour
- Part-time
- Customer service
- Microsoft Office
- Databases
- Employee assistance program
Quick Apply
9d
Warehouse Team Leader (max term contract)
Montu —Mount Waverley VIC
- $85,000 a year
- Contract
- ERP systems
- Supervising experience
- Recruiting
- Health insurance
- Parental leave
Quick Apply
1d
Senior Performance Manager
Impressive —Cremorne VIC
- $95,000 - $105,000 a year
- Full-time
- Hybrid work
- Communication skills
- Gym membership
- Referral program
Quick Apply
Clinical Care Manager
Infinite Aged Care —Knoxfield VIC
- Full-time
- Nursing
- Vital signs
- Patient monitoring
- Employee assistance program
- Employee discount
13d
Educator (Outside School Hours Care) in Blackburn South
Kelly Club Australia Pty Ltd —Blackburn South VIC
- $32 - $34 an hour
- Part-time
- Experience working with children
- First Aid Certification
- Communication skills
Quick Apply
7d
Linkages Case Manager
EACH —Ferntree Gully VIC
- $40.49 - $44.29 an hour
- Part-time
- Management
- Bachelor's degree
- Case management
- Annual leave
- Parental leave
Quick Apply
10d
Residential Aged Care Manager | Ringwood
Estia Health —Ringwood VIC
- Full-time
- Management
- Health insurance
- Employee assistance program

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Specialist Care Consultant

Sourceo
Melbourne VIC

Apply Now

Job Details

Full-time
19 hours ago

Benefits

Parental leave
Employee discount

Qualifications

Case management
Communication skills
Negotiation

Full Job Description

Melbourne, Australia

Company: Singtel Group

Every day, millions of Australians connect, work, stream, and stay in touch on the Optus network. When it works seamlessly, it's easy to take for granted. But behind it is a team making thousands of decisions every day - decisions that keep people, businesses and communities connected.

Right now, Optus is passionate about getting the fundamentals right - simplifying how we work, lifting standards, and building a more reliable, resilient experience for our customers. It's not about surface-level change. It's about how we make decisions, how we work together, and how we deliver.**

The Specialist Care Community supports customers experiencing complex or heightened vulnerability. The team manages sensitive cases referred by internal teams and external authorities across voice and messaging channels, providing timely, professional and compassionate support.

Customers may be experiencing domestic and family violence, homelessness, incarceration, financial hardship, disability or other forms of vulnerability. In some cases, customers may be experiencing more than one vulnerability at the same time.

As a Specialist Care Consultant, you will coordinate sensitive and complex customer cases from start to finish. You will work closely with experts, team leaders and internal and external stakeholders to investigate concerns, negotiate appropriate outcomes and improve the way we support vulnerable customers.

This role is an opportunity to make a meaningful difference while developing specialist skills in case management, investigation, negotiation, risk identification and stakeholder engagement.

This role operates within a 24-hour, 7-day specialist support environment. Successful applicants will participate in a rotating roster that includes day, evening, overnight, weekend and public holiday shifts.

An example of shifts are; 7:30am – 3:30pm , 10:00am – 6:00pm & 11:30pm – 7:30am. Please note this role has hybrid working options after 6 months.

What You’ll Do

Manage complex customer cases involving technical support, account and billing queries.
Investigate complaints, identify risks and coordinate cases through to resolution.
Partner with internal teams and external stakeholders, including the Telecommunications Industry Ombudsman (TIO), NBN Co, financial counsellors, Public Trustee offices and other support agencies.
Negotiate tailored resolutions that balance customer, regulatory and business needs.
Identify trends and share insights to improve team capability and customer outcomes.
Support customers experiencing distress by following established de-escalation, safety and escalation procedures.

What You’ll Bring

Strong written and verbal communication skills.
Demonstrated empathy, emotional resilience and the ability to maintain professional boundaries while supporting customers experiencing distress or crisis.
Strong experience managing complex customer enquiries, complaints, and escalations for vulnerable customers, with effective liaison and stakeholder management across regulatory bodies

Strong investigation, negotiation, influencing and problem-solving skills.
The ability to manage competing priorities within a 24/7 rotating roster.
A collaborative approach and strong stakeholder relationship skills.
Confidence following established safety and escalation procedures when supporting customers in crisis.

The good stuff …

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.

We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support, please email [[email protected]](mailto:[email protected]) or call 1800 309 170. We’re here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours. For more information on Diversity, Inclusion & Belonging at Optus, please visit [https://www.optus.com.au/about/inclusion-diversity](https://www.optus.com.au/about/inclusion-diversity).

Apply Now

Refine Your Search

health care team leader jobs in blackburn vic

Specialist Care Consultant

Coordinator (Outside School Hours Care) in Doncaster East

Personal Care Worker - Part Time

Food & Beverage Attendant (Café)

Educator (Outside School Hours Care) in Doncaster East

Customer Contact Officer

Coordinator (Outside School Hours Care) in Greensborough

Telehealth Nurse (Health Direct)

Team Leader (Education Enrolments)

Team Lead Business Service Centre Reception Services

Coordinator | Vermont

HOLIDAY CASUAL TEAM MEMBER - COTTON ON GROUP - VICTORIA

Initial Assessment and Planning Worker

Customer Service Officer

Warehouse Team Leader (max term contract)

Senior Performance Manager

Clinical Care Manager

Educator (Outside School Hours Care) in Blackburn South

Linkages Case Manager

Residential Aged Care Manager | Ringwood

I want to receive the latest job alert for health care team leader in blackburn vic

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