JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
As a Guest Service professional at JLL, you'll be the welcoming face of our Services Australia client sites, delivering comprehensive end-to-end customer service that sets the tone for every visitor and employee interaction. This role combines traditional reception duties with sophisticated concierge services, meeting room coordination, and telephony management across multiple locations. You'll maintain a professional front-of-house presence during operational hours while proactively handling queries, managing facilities bookings, coordinating audio-visual setups, and ensuring seamless communication through switchboard services. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and in this position, you'll be instrumental in creating a positive, efficient workplace environment. You'll also support remote concierge services for agency sites in Adelaide and Batemans Bay, manage car park allocations and locker assignments, and collaborate closely with property management teams to resolve facilities issues promptly. This dynamic role requires exceptional organisational skills, a customer-first mindset, and the ability to juggle multiple responsibilities while maintaining the highest standards of professionalism and service excellence.
An overview of the role:
Provide welcoming reception and concierge services during operational hours greeting visitors, offering directions, and managing the Lost & Found service across all Services Australia buildings
Answer and transfer calls through the switchboard system, connecting agency staff and clients with appropriate departments, placing international calls, and managing 'Meet Me Numbers' for employee meetings
Coordinate meeting room bookings and facilities usage including BBQ areas, auditoriums, conference rooms, carers' rooms, and visitor car parks using the agency's online booking system
Set up, configure, and reset meeting spaces to suit various requirements, working with cleaning and catering contractors to ensure rooms are ready and returned to default configurations
Organise and manage audio-visual equipment from the agency pool, assist with AV interface setups between agency and participant equipment, and oversee video conference services
Manage car park allocations including SES and mobility parking spaces, oversee locker assignments, and maintain accurate records of these resources
Log facilities defects and work orders through the Corrigo system, liaising with the Property Help Desk to ensure prompt resolution of maintenance issues
Update employee contact details on the switchboard using the Services Australia Intranet Phone Book and perform weekly directory updates cross-checked with Microsoft Teams
Provide remote concierge support for agency sites at 60 King William Adelaide SA and Baylink Batemans Bay NSW, ensuring consistent service standards across locations
Sounds like you? This is what we are looking for:
Ability to obtain and maintain Agency PEP Clearance and any additional associated Entity clearances
1-2 years of experience in a customer service-based administrative role demonstrating strong client interaction skills
Excellent oral and written communication skills with the ability to interact professionally with diverse stakeholders
Proficiency in Microsoft Outlook and competence in operating multiple line phone systems
Strong organisational and multitasking abilities with proven capacity to manage competing priorities in a fast-paced environment
Professional demeanor and customer-focused approach to problem-solving and service delivery
Sound understanding of workplace health and safety policies and procedures
Previous experience in a hospitality, hotel environment, or leading an office reception desk role (preferred)
Certificate in Business Administration or relevant qualification (preferred)
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ52622
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
