In-Demand Customer service analyst Jobs in Australia

Service Desk Analyst_Full Time_Burnley VIC
Estia Health —Melbourne VIC
- $40.20 an hour
- Full-time
- Microsoft Office
- Communication skills
- Employee assistance program
Service Desk Analyst
AC3 —Melbourne VIC
- $70,000 a year
- Full-time
- Azure
- Microsoft Office
Quick Apply
Junior Business Analyst (Data Analytics)
Premier Financial Advocates —Wheelers Hill VIC
- $80,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Azure
- SQL
- Professional development assistance
Quick Apply
8d
Service Desk Analyst
TasmanShield IT Systems Pty Ltd —Melbourne VIC
- From $5,000 a month
- Full-time
- Customer service
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Business Analyst
Accenture —Melbourne VIC
- Full-time
- Business development
- Bachelor's degree
- No degree
- On-the-job training
- Parental leave
Information Technology Service Desk analyst (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Management
- Microsoft Office
Quick Apply
Service Desk Analyst (VIC)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- Computer Science
- POS
Quick Apply
Service Desk Analyst
GrainCorp —Sydney NSW
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
Cybercrime Analyst - Day Shift
Netcraft —Melbourne VIC
- Weekend availability
- Hybrid work
- Communication skills
- Health insurance
- Annual leave
Quick Apply
Customer Operations and Billing Analyst
DXC Technology —Melbourne VIC
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Parental leave
- Employee assistance program
10d
People Data & Insights Analyst - Support Services Global Support Centre
Cotton On —Geelong VIC
- Full-time
Quick Apply
Customer Service Specialist
Infosys —Melbourne VIC
- $82,544 - $87,992 a year
- Weekend availability
- Management
- Computer Science
- Customer service
- Health insurance
- Parental leave
7d
Customer Insights Analyst
Metricon —Melbourne VIC
- Full-time
- CRM software
- Microsoft Excel
- Management
8d
Customer Support Analyst - Level 2 - Carelink
Civica —Geelong VIC
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- SQL
- Work from home
Quick Apply
IT Service Desk Analyst
PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership
Service Desk Analyst - Level 2
Wallbridge Gilbert Aztec —Melbourne VIC
- Full-time
- Remote
- Azure
- Management
- Customer service
- Work from home
- Parental leave
12d
Service Management Analyst-Junior
Unisys —Melbourne VIC
- Full-time
- Management
- Administrative experience
- Communication skills
Graduate Data Analyst
Superloop —Sydney NSW
- Hybrid work
- Computer Science
- SQL
- Analysis skills
Service Desk Analyst
Brennan IT —Melbourne VIC
- Weekend availability
- Azure
- Management
- Computer Science
8d

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Service Desk Analyst_Full Time_Burnley VIC

Estia Health -
Melbourne VIC

Apply Now

Job Details

Full-time
$40.20 an hour

Benefits

Employee assistance program
Insurance services

Qualifications

ITIL Certification
IT service management
Microsoft Office
Communication skills
Help desk
Information Technology

Full Job Description

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

About the Role

Providing technical support for desktops, laptops, software, phones, and peripheral equipment.
Troubleshooting and correcting reported hardware and/or software problems and performing a variety of technical tasks.
Identity management for systems and applications.
Undertaking health checks and monitoring tasks.
Working as a member of a call centre, including provision of remote support.
Logging requests and incidents in the IT Service Management (ITSM) tool.
Maintaining accurate records and communications in the ITSM tool.
Responding to user support requests and inquiries within agreed timeframes and Service Level Agreements.
Identifying cyber-security incidents, alerting the necessary management teams, and participating in response actions as requested.
Troubleshooting, diagnosing, and resolving computer-related problems to ensure functional operation, including updating any system documentation and developing necessary support documentation, guides and/or user training.
Maintaining an up-to-date knowledge base of issues and resolutions in the ITSM tool.
Assisting with advanced Desktop Support request including imaging computers, upgrading hardware, installation of peripheral equipment and deploying software to Estia Health computers.
Assisting in basic operation and maintenance of shared equipment.
Preparing detailed instructions, training, and educating users in the operation of technology systems.
Performing when requested, reviews and preventative maintenance to ensure maximum availability of systems.
Adding/removing users, updating security group memberships, managing file permissions, adding/removing mailboxes and updating all necessary information, including following required naming conventions.
Maintaining knowledge of current trends, risk mitigation and security methods.
Participating in IT related meetings or discussions with other teams presenting an open and professional image to the team and relaying business requirements back to IT colleagues.
Providing after hours support on a rotational weekly basis (approximately one week in four as on-call support).
Other duties as required.

Qualifications

IT degree preferred.
ITIL certified preferred.

Skills and Experience

2 years + experience in a similar IT Service Desk Role, particularly with an enterprise multi-site IT department and Aged care.

Demonstrated skills in the installation, testing, troubleshooting and maintenance of PCs, printers, software, and information security systems.
Basic Microsoft Windows troubleshooting and hardware fault diagnosis, installations, and maintenance.
Customer focused and strong record of success in the delivery of system support services with a proven ability to identify and manage stakeholder expectations.
Experience with managing work through an IT Service Management tool.
Demonstrated understanding of the operational characteristics of computer platforms, network configurations, PC management software and backup solutions.
Strong working knowledge of Microsoft desktop and server operating systems (e.g. Windows 11, Server 2016) and Office 365.
Demonstrated high level of professionalism, honesty, integrity, openness and ethical behaviour, ability to instil confidence in others and represent the organisation in a professional manner.
Ability to work collaboratively within a team and provide guidance to achieve business goals, including highly effective communication skills.
Awareness of current relevant ICT trends and best practices.
Demonstrated commitment to quality improvement in work practices.
Excellent communication skills, written and verbal.

Hours of work and Salary

Monday to Friday Full Time $40.20 per hour

Want to know more? As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services. If this is you, Apply Now!

Benefits available:

Retail savings with the Blue Light Card
Discounted car hire
Employee Assistance Program for you and your family
Free Wellbeing App to support your mental and physical health
Novated leasing for vehicles
Workplace banking support
ACN membership discounts for nurses
Discounted health insurance with nib health

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Please be advised that we do not accept emailed applications for this position. To apply, simply click the 'Apply' button and follow the instructions provided.

Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination. If you are interested in a role, please ensure you apply online, as we do not accept emailed resumes.

Apply Now

Refine Your Search

customer service analyst jobs in australia

Service Desk Analyst_Full Time_Burnley VIC

Service Desk Analyst

Junior Business Analyst (Data Analytics)

Service Desk Analyst

Business Analyst

Information Technology Service Desk analyst (Australia)

Service Desk Analyst (VIC)

Service Desk Analyst

Service Desk Analyst

Cybercrime Analyst - Day Shift

Customer Operations and Billing Analyst

People Data & Insights Analyst - Support Services Global Support Centre

Customer Service Specialist

Customer Insights Analyst

Customer Support Analyst - Level 2 - Carelink

IT Service Desk Analyst

Service Desk Analyst - Level 2

Service Management Analyst-Junior

Graduate Data Analyst

Service Desk Analyst

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