In-Demand Contact center team leader Jobs in Australia

Customer Contact Officer
Serco Plc —Ballarat VIC
- Part-time
- Computer skills
- On-the-job training
- Employee assistance program
Franchise Recruitment Coordinator
Best Brains Learning Center —Docklands VIC
- $55,000 - $60,000 a year
- Full-time
- CRM software
- Sales
- Recruiting
Quick Apply
Mater Administration Talent Community
Mater Group —South Brisbane QLD
- $32.02 - $44.25 an hour
- Customer service
- Microsoft Office
- Administrative experience
- Health insurance
- Employee assistance program
Patient Access Team Leader - ISC
OHV —Carlton VIC
- $83,944.93 a year
- Full-time
- Management
- Administrative experience
- Leadership
- Annual leave
- Employee assistance program
Receptionist /Administration Assistant
Johnson Controls —Melbourne VIC
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Customer Experience Representative (VIC)
BYD Australia —Mulgrave VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Client Relationship Consultant
Gallagher Bassett —Adelaide SA
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee stock purchase plan
- Health insurance
Branch Services Coordinator
Department of Customer Service —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
5d
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi —Macquarie Park NSW
- Full-time
12d
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi Rail —Macquarie Park NSW
- Full-time
11d
Security Operations Lead
NTT DATA —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Communication skills
- Parental leave
Major Incident Management Lead
Infosys —Sydney NSW
- $150,742 - $171,215 a year
- Supervising experience
- Leadership
- Communication skills
- Health insurance
- Parental leave
3d
HR Leader, ANZ
GE HEALTHCARE —Mascot NSW
- Bachelor's degree
- Business Administration
- Business
Service Planner
Carrier —Brisbane QLD
- Full-time
- Hybrid work
- Salesforce
- ERP systems
- Administrative experience
Team Leader - Forensic Drug & Alcohol Team
Nepean Blue Mountains Local Health District —Sydney NSW
- $113,617 - $138,482 a year
- Full-time
- Doctoral degree
- Master's degree
- Education
- Employee assistance program
Consumer Data Insights (Fixed Term)
NielsenIQ —Melbourne VIC
- Full-time
- Sales
- Research
- AI
- Employee assistance program
Quick Apply
Talent Acquisition Leader ANZ | Real Estate Management Services
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Sydney NSW
- Full-time
- Management
- Bachelor's degree
- Team management
Quick Apply
Trade Center Team Member - Full Time
Bunnings —Maroochydore QLD
- Full-time
- Café
- Communication skills
- Parental leave
5d
People Partner
Megaport —Brisbane QLD
- Full-time
- Remote
- Presentation skills
- Organisational skills
- AI
- Wellness program
Cyber Security Sales Specialist
NTT DATA —Melbourne VIC
- Full-time
- Azure
- Sales
- Financial services

I want to receive the latest job alert for contact center team leader in australia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

contact center team leader jobs near australia

Planner jobs in Brisbane QLD

Administrative Assistant jobs in Melbourne VIC

Security Supervisor jobs in Canberra ACT

Recruiter jobs in Melbourne VIC

Service Coordinator jobs in Sydney NSW

Incident Manager jobs in Sydney NSW

Cybersecurity Specialist jobs in Melbourne VIC

Contact Center Team Leader jobs in Perth Wa

Pain Team Medical Officer jobs in Sydney Nsw

Contact Center Team Leader jobs in Tuggerah Nsw

Contact Center Team Leader jobs in Collingwood Vic

Casual Team Member No Experience jobs in Melrose Park Nsw

Woolworths Team Member jobs in Canberra Act

The Cotton On Group, Team Member jobs in Brunswick Vic

Disability Support Worker jobs in Central Coast Nsw

Disability Support Worker Sil jobs in Ellenbrook Wa

Visa Sponsorship, Disability Support Worker jobs in Sydney Nsw

Senior Technical Support Specialist jobs in Alexandria Nsw

Senior Technical Support Specialist jobs in South Brisbane Qld

Ndis Support Worker No Experience jobs in Orange Nsw

Customer Contact Officer

Serco Plc -
Ballarat VIC

Apply Now

Job Details

Part-time

Benefits

Employee rewards program
On-the-job training
Employee assistance program

Qualifications

Computer skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and career, including:

Fully paid, 5 weeks full-time comprehensive on-the-job training at our contact center
Ongoing training tailored to your personal and career development goals, including opportunities outside your current team or location
Access to our extensive benefits including our rewards and discounts program
Working in a friendly and diverse team with inclusivity and care at the heart of everything we do
Access to Sonder, our 24/7 Employee Assistance Program

Make an impact at Serco

Based on site in Ballarat, you’ll join a value-based team and do interesting work which matters in helping Victorians access essential public services

Providing a positive, consistent and accessible experience for the members of the community, across every interaction, is at the heart of everything we do

As a Customer Contact Officer, you will respond and direct all inbound calls from Victorian citizens as well as complete online enquiries on behalf of our Victorian Government client.

As a Customer Contact Officer, you’ll make a positive impact by:

Assessing callers’ needs and directing calls to the most appropriate area or service, using established systems, processes and work instructions
Identifying the appropriate referral pathway and transferring callers to the relevant service, such as 000, Crime Stoppers, or other specialised services
Accurately and efficiently completing crime reports and other types of reports within required timeframes

Important to know

Our team members answer inbound phone calls from Victorian citizens for non-emergency situations. Sometimes callers share details that others may find distressing such as family violence, assault, death or injury

It’s important to note that whilst you may be exposed to this information, you will not need to manage these call types through to resolution

Maturity, empathy and resilience are critical to your success in the role. The ability to manage exposure to sensitive information while maintaining professionalism and focus. While comprehensive training, support and wellbeing resources are provided, it's important that you are comfortable working in an environment where some interactions may be emotionally challenging.

You will receive regular check-ins with your Team Leader and be provided with resources to seek help and build your own tailored personal wellbeing plan

Serco is a place for you

Your passion for supporting customers and ability to communicate effectively will assist with resolving enquiries and creating a positive experience for our customers

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you succeed.

You could be a great fit if you can:

Thrive in a fast-paced environment and take pride in delivering professional, high-quality service when it matters most
Think quickly and stay focused, confidently navigating multiple systems and screens while managing each interaction with accuracy and care
Actively listen and effectively communicate and connect with people, using empathy and understanding to make every interaction a positive one
Stay calm under pressure, demonstrating resilience, composure and sound judgement when dealing with challenging or sensitive situations
Bring maturity, professionalism and a team-first mindset, supporting your colleagues and working collaboratively to achieve the best outcome for the community
Are curious and eager to learn, embracing new information, developing your skills and embracing feedback to continually improve

To be considered for this role, you must be:

An Australian Citizen / NZ Citizen or must hold an appropriate unrestricted work right
Willing to complete pre-employment and security checks, along with computer competency and cognitive assessments
Must be able to accommodate to 24/7 rotating roster

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defense, maritime, justice, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.

Apply Now

Refine Your Search

contact center team leader jobs in australia

Customer Contact Officer

Franchise Recruitment Coordinator

Mater Administration Talent Community

Patient Access Team Leader - ISC

Receptionist /Administration Assistant

Customer Experience Representative (VIC)

Client Relationship Consultant

Branch Services Coordinator

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Security Operations Lead

Major Incident Management Lead

HR Leader, ANZ

Service Planner

Team Leader - Forensic Drug & Alcohol Team

Consumer Data Insights (Fixed Term)

Talent Acquisition Leader ANZ | Real Estate Management Services

Trade Center Team Member - Full Time

People Partner

Cyber Security Sales Specialist

I want to receive the latest job alert for contact center team leader in australia

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected