In-Demand Customer / technical support specialist Jobs in Archerfield, Qld

Customer / Technical Support Specialist
M3DICINE —Eight Mile Plains QLD
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
Quick Apply
Support Services Technician
Aptella —Archerfield QLD
- CRM software
- Management
- Customer service
- Health insurance
- Gym membership
5d
Desktop Support Officer
Axiom Technologies —Brisbane QLD
- Full-time
- Remote
- Microsoft Outlook
- Management
- Customer service
Test Lead
Auto & General Holdings —Toowong QLD
- Management
- No degree
- Software development
- Work from home
- Parental leave
Quick Apply
Business Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Analysis skills
- Organisational skills
- Agile
Quick Apply
Catchment Monitoring Officer
Urban Utilities —Darra QLD
- Full-time
- Customer service
- Health insurance
- Parental leave
4d
Product Documentation Specialist
BreatheSafe —Carole Park QLD
- ERP systems
- No degree
- Product management
- Employee assistance program
Quick Apply
Category Manager Industrial Hose & Connectors Asia Pacific
Motion Asia Pacific Pty Ltd —Richlands QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Principal Integrated Product Support Specialist (Battlespace Communications Systems)
Boeing —Brisbane QLD
- Hybrid work
- Databases
- Communication skills
- Tuition reimbursement
- Annual leave
9d
Technical Specialist
EML —Brisbane QLD
- Full-time
- Customer service
- Leadership
- Communication skills
- Work from home
- Parental leave
IT Support Officer - Contract
Centorrino Technologies —Brisbane QLD
- $65,000 - $75,000 a year
- Contract
- Communication skills
Quick Apply
4d
Digital Mission Lead
Vocus —Brisbane QLD
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Parental leave
- Fuel discount
Quick Apply
10d
Senior IT Support Specialist
Cummins Inc. —Brisbane QLD
- Manufacturing
- Associate degree
- Communication skills
- Health insurance
- Parental leave
Principal Integrated Product Support Specialist (Battlespace Communications Systems)
Boeing RIV Site —Brisbane QLD
- Hybrid work
- Databases
- Communication skills
- Annual leave
9d
Android Developer
M3DICINE —Eight Mile Plains QLD
- Full-time
- Vital signs
- Computer Science
- Bachelor's degree
Quick Apply
Principal Technology Officer - Oracle Database Administrator
Queensland Government —Brisbane QLD
- Temporary
- Oracle
- Databases
- Administrative experience
12d
EUC Technical Specialist
Endeavour Group —Bulimba QLD
- Full-time
- Management
- Analysis skills
- Communication skills
Quick Apply
Principal Payroll Advisor (Payroll Technical)
Queensland Government —Brisbane QLD
- Organisational skills
- Leadership
Project Manager – Land capability development
Saab —Brisbane QLD
- Engineering
- Leadership
- Communication skills
- Annual leave
GAZ - APS 5 - IT Service Support Officer - Information Technology
Federal Court of Australia —Brisbane QLD
- $88,834 - $96,829 a year
- Weekend availability
- Management
- Analysis skills
- AI
5d

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Customer / Technical Support Specialist

M3DICINE
Eight Mile Plains QLD

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Salesforce
Mobile applications
Technical support
Microsoft Office
Organisational skills
Document management
Communication skills
Time management

Full Job Description

Listen, See and Feel....Life

M3DICINE is a medical device platform start-up company with the vision to be “The Heartbeat of the Planet", enabling anyone, anywhere, at anytime, to understand and benefit from clinically rich insights.

The company was founded by a small group clinicians and engineers focused on our mission of democratising healthcare through the creation of connected, elegant products, powered by intelligent and intuitive software. We design tools for dedicated healthcare professionals working tirelessly to care for our loved ones.

Our culture is inventive and passionate. We question traditional thinking wherever we can and apply our inventive approach to all aspects of the business. We work on projects and products that will change and save the lives of people around the world. Our customers are our partners.

Our team is comprised of a diverse range of professionals, united by our vision and commitment to our core values. We value openness, honesty, integrity and speaking our mind. We also value solution thinking and being proactive. We strive to add maximum value to everything we do.

Our employees bring their passion to work and are looking for like-minded team players, passionate about changing the world and delivering new and wonderful technologies that will change and save lives.

The Role

Due to the upcoming launch of our device, we are looking to add an enthusiastic, tech savvy Customer / Technical Support Specialist to the M3DICINE team, based out of our office in the Brisbane Technology Park (Eight Mile Plains).

In this hands-on, technical role you will be responsible for liaising with our customers as well as other internal customer experience managers to resolve queries by recommending solutions and guiding product users through features and functionalities. You will develop documentation, correspondence and technical content to support healthcare professional at all stages of their user lifecycle and ensure an excellent customer experience.

Your responsibilities will include:

Supporting our customers across each phase of the customer lifecycle, from post-sale introductions, kicking-off the relationship, onboarding and training, using the hardware, app and platform through to measuring and analysing data
Actively participating in the development and implementation of new product technical support documentation, plans and programs to ensure our customers experience amazing support
Assisting in the provision of direct on and offline technical support
Handling customer complaints, including receiving, logging, investigating, resolving and tracking/trending complaints in compliance with the Quality Systems and post market surveillance
Reporting the tracking and trending of field product performance metrics for both system and assay data to enable continuous improvement
Ensuring fact-based scientific and analytical best practices and principles are utilised to accomplish tasks and performance (e.g., establishment and implementation of NPS)
Providing technical assistance to sales, application specialists and marketing as required
Working closely with our product, engineering and sales teams to make sure customers’ needs and wants are captured and communicated internally, e.g. in the form of new feature requests, bugs identification or edge cases
Keeping your industry and technical knowledge current so that you can best support our customers and any future product launches that impact customer experience

You

We want to hear from you if you have a strong passion for customer service, creating a superb customer journey/experience, extensive experience providing support to device users, knowledge of Salesforce and a solid understanding of iOS/Android operating systems and mobile device functionality.

You are a self-starter, able to work autonomously while also proactively collaborating with colleagues and customers across different disciplines and time zones.

In addition, you will have:

Demonstrated customer support experience (3+ years), including experience in supporting web-based applications, cloud-based services and portals

Experience in healthcare, medical device and/or biotech industries, preferably with direct involvement in commercial operations or product launches. Technical support experience in supporting medical products is highly desired but not required

Experienced in:
- Salesforce (at least 2 years), including, but not limited, to case management, dashboard and report tracking and SLA/KPI management
- Both iOS and Android mobile operating systems, mobile device functionality and App Store platforms

A good understanding and familiarity with:
- Web based platforms
- Mobile hardware concepts and services like Bluetooth connectivity
- SaaS, IOT, database and cloud concepts
- Quality Systems and requirements for complaint handling, document control and quality control

Excellent written communication skills and computer literacy across the Microsoft Office suite of programs
Solid time management and organisational skills

Quick Apply

Refine Your Search

customer / technical support specialist jobs in archerfield, qld

Customer / Technical Support Specialist

Support Services Technician

Desktop Support Officer

Test Lead

Business Analyst

Catchment Monitoring Officer

Product Documentation Specialist

Category Manager Industrial Hose & Connectors Asia Pacific

Principal Integrated Product Support Specialist (Battlespace Communications Systems)

Technical Specialist

IT Support Officer - Contract

Digital Mission Lead

Senior IT Support Specialist

Principal Integrated Product Support Specialist (Battlespace Communications Systems)

Android Developer

Principal Technology Officer - Oracle Database Administrator

EUC Technical Specialist

Principal Payroll Advisor (Payroll Technical)

Project Manager – Land capability development

GAZ - APS 5 - IT Service Support Officer - Information Technology

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