About the role:
As A Principal Technology Officer, you will provide high level technical direction, support and advice to maintain defined enterprise service levels in one or more technology domains.
Your key responsibilities include:
Maintain defined enterprise service levels by providing high quality technical expertise, support and administration whilst adhering to departmental standards, policies, procedures and ITSM processes.
Provide support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels;
Assist management in the decision making process by preparing technical reports, specifications and trend analysis within the unit;
Provide expertise to progress the installation and configuration of hardware, firmware and software as per departmental frameworks.
Manage ICT assets by ensuring changes and relevant information is recorded accurately.
Role fit:
You will bring strong technical expertise in database and technology services, with the ability to quickly learn and apply ServiceNow and ITIL service management processes across incident, problem, change, test and configuration management. Experienced in supporting complex technology environments, you will provide specialist advice and solutions across Oracle databases, operating systems, application servers and related infrastructure technologies. Your strong analytical and problem-solving skills will enable you to identify and implement effective solutions that meet service standards and business needs. Supported by excellent communication and stakeholder engagement skills, you will work collaboratively with technical teams and customers, manage competing priorities, and deliver high-quality outcomes in a service-focused environment.
Why work for us:
Competitive salaries
Career training and development
Generous leave entitlements, including leave loading
Employee wellbeing programs
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
