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Process Excellent Consultant

Defence Bank -
Melbourne VIC

Quick Apply

Job Details

Permanent | Full-time
9 days ago

Qualifications

Financial services
Business process improvement

Full Job Description

Introduction:
About us.

A unique life requires a unique bank.

Defence Bank is a member‑owned bank with a proud history of serving the Australian Defence community for almost 50 years. Our purpose is to improve the financial wellbeing of our members, and we do this by putting people first — our members and our people.

We’re known for being collaborative, values‑led and genuinely flexible, with a strong focus on wellbeing, learning and doing work that matters.

A finalist for Employer of Choice 2026, Best Workplace Flexibility Program 2026, and Australian HR Champion (CEO) of the Year 2026, it is not only our employees who think our bank is truly one of the best places to work.

Description:
About the Role

Help shape the future of how Defence Bank works.

At Defence Bank, we're committed to making banking better for our members and our people. As we continue to deliver strategic transformation initiatives across the organisation, we're seeking an experienced Process Engineer to join our Strategic Programs team within the Program Management Office (PMO).

Reporting to the Head of PMO, you'll play a critical role in designing, analysing and improving business processes that support enterprise-wide change. You'll work across the organisation to simplify complexity, improve efficiency and ensure our ways of working are scalable, effective and fit for the future.

Key Responsibilities

In this role, you'll:
Analyse end-to-end business processes to identify inefficiencies, duplication, risks and opportunities for improvement.
Design future-state processes that are simplified, scalable and aligned to strategic objectives.
Facilitate workshops and collaborate with stakeholders across operations, product, technology, risk and other business functions.
Develop high-quality process maps, documentation and process artefacts that support sustainable change.
Drive standardisation and consistency across strategic initiatives and programs.
Support the successful implementation and embedding of new ways of working into business-as-usual operations.
Contribute to governance activities and ensure process design aligns with organisational frameworks and controls.

Skills and Experiences:
About You

We're looking for someone who brings:
Experience in process engineering, business process improvement, continuous improvement or operational excellence roles.
Strong process analysis, process mapping and process redesign capability.
Experience supporting transformation, change or strategic programs.
Excellent facilitation and stakeholder engagement skills.
The ability to navigate complexity and translate ideas into practical, workable solutions.
A structured, analytical mindset with strong attention to detail.
Experience within financial services or other highly regulated environments will be highly regarded.

We count on you. And you can count on us.

Why Defence Bank?

At Defence Bank, you'll be part of a purpose-led organisation where your work genuinely contributes to better outcomes for our members, employees and community.

Interested? We'd like to hear from you. Click to apply.

Defence Bank is committed to providing equal opportunities for employment and seek to have a team that reflects our diverse community. We encourage anyone interested in our role and a career at Defence Bank to apply.

All successful candidates will be required to complete employment checks prior to an offer of employment.

Whilst we value and appreciate the time and effort you made to apply for this position, only short-listed applicants with Australian Working Rights will be contacted to discuss their application.

Applications will be reviewed as they are received, and the position may close at any time once a suitable candidate is identified. We encourage interested applicants to submit their applications promptly.

Quick Apply

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