In-Demand Experienced case manager Jobs

Experienced Case Manager - Dispute Resolution
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
- Work from home
Experienced Case Manager
EML —Melbourne VIC
- Full-time
- Communication skills
- Time management
- Work from home
- Parental leave
1d
Case Manager - Permanency Support Program
Catholic Care DBB —West Gosford NSW
- $53.43 an hour
- Weekend availability
- Working with children
- Psychology
- Social Work
- Employee assistance program
Quick Apply
Case Manager
EML —Tweed Heads NSW
- Full-time
- Remote
- Customer service
- Organisational skills
- In-person
- Work from home
- Parental leave
CHSP or SAH Case Manager/ Coordinator (Experienced)
ECHO Community Services —Morley WA
- Weekend availability
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick Apply
12d
Counsellor / Case Manager Adult Specialist Services
Relationships Australia Tasmania —Hobart TAS
- From $94,414 a year
- Full-time
- Case management
- Psychology
- Social Work
- Parental leave
Quick Apply
Case Manager
Mission Australia —Bega NSW
- $81,903 - $86,066 a year
- Full-time
- CPR Certification
- First Aid Certification
Case Manager
Gallagher Bassett —Sydney NSW
- Hybrid work
- Case management
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Health insurance
Case Manager
Yarra Valley Water —Melbourne VIC
- $91,214.68 - $97,729.94 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Negotiation
- Annual leave
- Work from home
3d
Case Manager
QBE —Lismore NSW
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Time management
- Work from home
8d
Advanced CISP Case Manager, Warrnambool
Court Services Victoria —Warrnambool VIC
- Full-time
- Case management
- No degree
- Communication skills
9d
Senior Project Manager
SymphonyAI —Sydney NSW
- $170,000 - $200,000 a year
- Full-time
- Hybrid work
- PMP
- AI
- Leadership
13d
Case Manager - Carer Gateway
The Benevolent Society —Hurstville NSW
- $76,000 - $95,700 a year
- Full-time
- Hybrid work
- Microsoft Office
- Computer skills
- Communication skills
- Employee assistance program
Specialist Family Violence Case Manager
The Sexual Assault & Family Violence Centre —Warrnambool VIC
- $110,124.20 - $114,983.24 a year
- Call employer
- Psychology
- Social Work
- Annual leave
- Parental leave
9d
Case Manager
Blue Star Homecare —Melbourne VIC
- Full-time
- Remote
- Microsoft Office
- Case management
- Budgeting
Mobile Case Manager
EML —Tweed Heads NSW
- Full-time
- Organisational skills
- Medical terminology
- Work from home
- Parental leave
8d
Intensive Case Manager - J2SI
Sacred Heart Mission —St Kilda VIC
- $48.11 - $51.76 an hour
- Contract
- Case management
- Employee assistance program
Senior Case Manager
Gallagher Bassett —Parramatta NSW
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Employee stock purchase plan
- Health insurance
Case Manager
Austin Health —Heidelberg VIC
- Full-time
- Communication skills
- Hospital experience
- Health insurance
8d
House Supervisor
Catholic Care DBB —Wagga Wagga NSW
- From $53.43 an hour
- Full-time
- Remote
- Working with children
- Employee assistance program
Quick Apply
6d

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Experienced Case Manager - Dispute Resolution

Macquarie Group Limited -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time

Benefits

Matched giving program
Annual leave
Work from home
Parental leave
Employee assistance program
Paid volunteer leave
Salary packaging

Qualifications

Financial services
Communication skills

Full Job Description

Our Dispute Resolution team are instrumental in managing risk and ensuring an exceptional level of service throughout our retail bank. Working closely with clients, external third-party dispute resolution bodies, and partnering with internal teams, we proactively manage risk and protect the quality of our diverse range of products and services.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

As an experienced Case Manager, you'll handle dispute cases primarily raised to the Australian Financial Complaints Authority (AFCA) across a wide range of banking products both in lending and deposits You may also manage disputes received from tribunals and other resolution bodies in Australia.

Your primary role will be to lead and execute the investigation and analysis of AFCA disputes in line with regulatory requirements and timeframes. This will include the creation of well-informed written dispute submissions and document production at each stage of AFCA’s process, collaboration with various teams across the business to ensure accurate and timely information is shared and considering client-focused solutions in all interactions to improve client experience. Through your risk assessment, you will be identifying areas of potential opportunity for the business to consider meaningful improvements to internal processes. Additionally, you will communicate with clients as well as internal and external stakeholders with high level of expertise (both written and verbal) to achieve positive solutions and make a real difference within our retail bank.

What you offer

A minimum of 2-3 years dispute resolution experience in financial services managing AFCA complaints, retail banking experience highly preferred
A strong understanding of the banking and financial services landscape, with proven experience in retail banking products and services would be highly preferred
An inquisitive mind set, allowing you to thoroughly investigate cases and make well-informed recommendations
Exceptional communication skills that enable you to draft precise documentation and clearly, professionally convey case information to clients, internal, and external stakeholders
Experience identifying and reporting on opportunities for continuous improvement within our products, policies, and procedures

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

Apply Now

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