About CMV Truck and Bus
CMV Truck & Bus are the Victorian dealer for Volvo Group Australia (Mack, Volvo and UD Trucks) and have over 500 employees with 8 main dealerships across Victoria. We sell trucks and buses and provide service and parts for our complete range as the authorized dealer network.
CMV Truck and Bus is a subsidiary of the CMV family-owned group of companies and are proud to be a privately owned Australian based company, with over 91 years of operation and experience. We have over 2,100 staff nationally and continue to grow, promoting from within and working with some of the best in the business.
Be the face of one of Australia's leading truck and bus dealerships.
Are you passionate about delivering exceptional customer service and building strong relationships? Do you enjoy working in a fast-paced environment where no two days are the same?
CMV Truck & Bus Derrimut is looking for customer-focused Service Advisors to join our high-performing team. This is an exciting opportunity to become the trusted link between our customers and workshop team, helping to keep some of Australia's leading transport businesses moving.
As the first point of contact for our customers, you'll play a critical role in ensuring every service experience is professional, efficient, and positive from start to finish.
What You'll Be Doing
- Welcoming customers and providing outstanding service both in person and over the phone.
- Creating and managing repair orders with accuracy and attention to detail.
- Scheduling service and maintenance appointments to maximise workshop efficiency.
- Keeping customers informed about repair progress, costs, and timeframes.
- Coordinating repairs with Technicians, Parts and Service teams.
- Identifying opportunities to offer additional services and value-added solutions.
- Managing customer expectations and resolving queries with professionalism and care.
- Maintaining accurate customer and vehicle records.
What We're Looking For
You are someone who genuinely enjoys helping people and thrives on finding solutions.
You'll also bring:
- Previous experience as a Service Advisor (automotive, truck, transport or related industry preferred)
- Outstanding customer service and communication skills
- Strong organisation and multitasking abilities
- A positive, proactive and solutions-focused mindset
- Confidence working with computers and service management systems
- The ability to remain calm, professional and empathetic under pressure
- A strong sense of accountability and attention to detail
- Availability to work on a rotating Saturday roster
Enjoy benefits including:
- Free onsite gym
- Onsite café serving fresh meals daily
- Ongoing training and career development opportunities
- Supportive team environment where people come first
- CMV Care Program, including wellbeing initiatives and mental health support
- Opportunities to contribute through the CMV Group Foundation and community partnerships
- Regular employee events and celebrations throughout the year
At CMV Truck & Bus, we believe our people are our greatest asset. Our success is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. We apply these in equal measures to not only our employees but also our customers and the community.
If you have the skills and experience necessary and want to become an important part of our successful team, then please click "Apply" to submit your cover letter and resume.
Current CMV employees, please apply through your internal career site.
Please note: By clicking Apply now, you will be directed to the company’s career site to create an account or to sign in and finalise your application. Thank you for completing this short process.
