In-Demand Service desk engineer Jobs in Western Australia

Service Desk Engineer - Inbound Team
Centorrino Technologies —Western Australia
- $70,000 a year
- Full-time
- Remote
- Management
- Communication skills
Quick Apply
Service Desk Engineer
Starboard IT —Perth WA
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Quick Apply
Managed Service Desk Engineer
ASI Solutions —Perth WA
- Full-time
- Hybrid work
- Communication skills
- Parental leave
Quick Apply
Level 2 Support Engineer - Projects Focused
Office Information Australia (OIA) —Perth WA
- Azure
- Administrative experience
- AWS
Desktop Support Engineer L1
Total IT Global —Perth WA
- $28 - $30 an hour
- Contract
- Microsoft Office
- In-person
- Communication skills
Quick Apply
Level 2 Engineer (ICT Support Officer) Geraldton
Integrated ICT —Geraldton WA
- $75,000 - $85,000 a year
- Full-time
- Azure
Quick Apply
IT Support Engineer - AU
Ever Nimble Ltd —West Perth WA
- $70,000 - $80,000 a year
- Weekend availability
- Communication skills
- Work from home
- Employee discount
Quick Apply
Team Leader (Service Desk & Desktop)
Kinetic IT —Perth WA
- Full-time
- Management
- AWS
- Communication skills
- Employee assistance program
- Employee discount
4d
Service Desk Engineer
Telio Management GmbH —Perth WA
- Microsoft Office
- Agile
Technology Senior Cybersecurity Engineer
Pilbara Ports Authority —Port Hedland WA
- $189,310 a year
- Full-time
- Relocation assistance
- Annual leave
8d
Systems Engineer
Wesfarmers —Perth WA
- Full-time
- Azure
- AWS
- Communication skills
Level 2 Engineer (ICT Support Officer)
Integrated ICT —Perth WA
- $75,000 - $85,000 a year
- Full-time
- Azure
Quick Apply
Graduate Mechanical Engineer
Cement Australia —Perth WA
- Maintenance
- Bachelor's degree
- AI
- Employee assistance program
- Employee discount
12h
Sustainment Engineering Manager
Saab —Rockingham WA
- Hybrid work
- Management
- No degree
- Leadership
- Annual leave
- Work from home
4d
Field Operations Team Lead - Road Safety
Acusensus Australia —Perth WA
- Weekend availability
- Senior Secondary Certificate of Education
- No degree
- Communication skills
Quick Apply
11d
Service Team Lead / Manager
Epic IT —North Perth WA
- Full-time
- Azure
- Management
- Team management
Quick Apply

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Service Desk Operator
Netlink Group Pty Ltd —West Leederville WA
The willingness to and satisfaction gained from rendering a service to customers. You will be responsible for end-user support, proactive maintenance,…
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Response Team (Help Desk) Level 1
TechBrain —Perth WA
Able to explain tech to non-tech people. The ability to assist non-technical people understand technical aspects. Response Team (Help Desk) Level 1.

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service desk engineer jobs near western australia

Service Desk Engineer - Inbound Team

Centorrino Technologies
Western Australia

Quick Apply

Job Details

Full-time
$70,000 a year

Qualifications

TCP
Management
IT service management
Microsoft Exchange
Technical support
DHCP
DNS
Solarwinds
Problem management
Working with Children Check
Communication skills
Intune
VPN

Full Job Description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there.

We are seeking an IT Service Desk Engineer to join our inbound phone support team, providing responsive and effective technical assistance to end users. In this role, you will be the first point of contact for IT-related issues, delivering high-quality support over the phone and ensuring a consistent, customer-focused experience. You will play a key role in resolving technical problems efficiently while maintaining strong communication and service standards in a fast-paced support environment.

Requirements

What You’ll Do

Provide inbound phone-based support as part of a high-volume Service Desk team
Deliver Level 1 and Level 2 technical support for IT-related incidents and service requests
Achieve strong First Touch Resolution KPIs through effective troubleshooting and problem-solving
Diagnose and resolve issues across hardware, software, network, VPN, and security environments
Perform user account administration in Active Directory, Microsoft 365, Intune, and Exchange
Support Windows, macOS, and mobile device environments
Use remote support tools (e.g. N-able) to troubleshoot and resolve issues
Log, track, and update all incidents and requests in ITSM systems with accurate documentation
Follow ITIL-based incident management processes to prioritise and resolve tickets
Escalate complex or unresolved issues to appropriate technical teams or vendors
Communicate clearly with users, providing regular updates and setting expectations
Contribute to knowledge base articles and continuous service improvement initiatives
Identify recurring issues and support problem management and root cause analysis

What You’ll Bring

Experience in an inbound phone-based Service Desk or technical support environment
Strong knowledge of Windows 10/11, macOS, and Microsoft 365 applications
Experience with Active Directory user and group management
Familiarity with VPN technologies (e.g. FortiClient, Cisco AnyConnect)
Basic networking knowledge including DNS, DHCP, TCP/IP, and Wi-Fi troubleshooting
Experience using ITSM or ticketing systems
Strong communication skills with excellent phone etiquette
Ability to explain technical issues clearly to non-technical users
Strong problem-solving skills with attention to detail
Ability to work effectively in a fast-paced, high-volume inbound support environment
Strong documentation and knowledge-sharing capability

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

Extensive training and development opportunities that enable continual growth as part of your career planning.
Extensive discounts and benefits to maximise your money.
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Quick Apply

Refine Your Search

service desk engineer jobs in western australia

Service Desk Engineer - Inbound Team

Service Desk Engineer

Managed Service Desk Engineer

Level 2 Support Engineer - Projects Focused

Desktop Support Engineer L1

Level 2 Engineer (ICT Support Officer) Geraldton

IT Support Engineer - AU

Team Leader (Service Desk & Desktop)

Service Desk Engineer

Technology Senior Cybersecurity Engineer

Systems Engineer

Level 2 Engineer (ICT Support Officer)

Graduate Mechanical Engineer

Sustainment Engineering Manager

Field Operations Team Lead - Road Safety

Service Team Lead / Manager

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