In-Demand Ict customer support officer Jobs in Western Australia

ICT Helpdesk Officer
Northfleet —Osborne Park WA
- Full-time
- Customer service
- ERP systems
- Administrative experience
Quick Apply
10d
ICT Customer Support Officer
Groupsupport Pty Ltd —Perth WA
- $75,000 - $95,000 a year
- Full-time
- Azure
- AWS
- Analysis skills
Quick Apply
7d
ICT Customer Support Officer
Wanneroo Patios —Wangara WA
- $75,000 - $80,000 a year
- Full-time
- In-person
- AI
- Communication skills
Quick Apply
Level 2 Engineer (ICT Support Officer)
Integrated ICT —Perth WA
- $75,000 - $85,000 a year
- Full-time
- Azure
Quick Apply
Level 2 Engineer (ICT Support Officer) Geraldton
Integrated ICT —Geraldton WA
- $75,000 - $85,000 a year
- Full-time
- Azure
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

ICT Helpdesk Officer
Northfleet —Osborne Park WA
User and licence administration, onboarding and offboarding. Genuine customer service ability, including the patience to support non-technical users across…
Quick Apply
10d
ICT Customer Support Officer
Groupsupport Pty Ltd —Perth WA
A Diploma, Batchelor’s Degree or higher qualification in a relevant course such as Information Technology, Computer Science, or overseas' equivalent.
$75,000 - $95,000 a year
Quick Apply
7d

I want to receive the latest job alert for ict customer support officer in western australia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

ict customer support officer jobs near western australia

Computer Engineer jobs in Perth WA

Support Engineer jobs in Perth WA

Computer Engineer jobs in Melbourne Vic

Computer Engineer jobs in Haymarket Nsw

Sponsorship It Support jobs in Victoria

Customer Support Coordinator jobs in Rivervale Wa

Customer Support Coordinator jobs in Warners Bay Nsw

Customer Support Coordinator jobs in Barangaroo Nsw

Disability Support Worker jobs in Geelong Vic

Disability Support Worker jobs in Brisbane Qld

Customer Support Coordinator jobs in Tonsley Sa

Male Disability Support Worker jobs in Lowood Qld

Support Engineer jobs in Sydney Nsw

Support Engineer jobs in Gold Coast Qld

Peer Support Worker jobs in Melbourne Vic

Support Worker jobs in Newcastle Nsw

Support Worker jobs in Greater Adelaide Sa

Support Engineer jobs in Brisbane Qld

Support Engineer jobs in Greater Adelaide Sa

Civil Engineer jobs in Sydney Nsw

ICT Helpdesk Officer

Northfleet -
Osborne Park WA

Quick Apply

Job Details

Permanent | Full-time
10 days ago

Benefits

On-site parking

Qualifications

Customer service
Certificate IV
ERP systems
Microsoft Exchange
Administrative experience
DHCP
Driver Licence
DNS
SharePoint
Construction experience
Diploma
AI
Intune
Help desk
Information Technology
VPN

Full Job Description

About Northfleet

Northfleet is a Western Australian transport and equipment business. We run buses, trucks and heavy haulage out of five depots — Osborne Park (head office), Hazelmere, Port Hedland, Karratha and Newman — supporting resources, civil and passenger transport clients across the state.

Our ICT team is small, hands-on and trusted. We own the whole stack rather than outsourcing it, which means you get real breadth, real ownership and real opportunity, not a ticket queue and a script.

The Role

We are looking for an experienced Helpdesk Officer to be the front line of ICT support for the business. You will resolve the majority of what comes in yourself, escalate what genuinely needs it, and take the lead on making recurring problems go away for good.

This is a Perth-based role at Osborne Park, reporting to the Head of ICT. Occasional travel to metro and regional depots is part of the job.

What you will be doing

First and second-level support across hardware, software, network and mobility issues for users at all five depots
Administering our Microsoft 365 tenant — Exchange Online, SharePoint, Teams, Entra ID, Intune and endpoint compliance
Endpoint build, deployment, patching and lifecycle management across laptops, desktops, tablets and mobiles
Utilising AI technologies to improve our business
User and licence administration, onboarding and offboarding
Supporting our line-of-business systems
Supporting in-vehicle and depot technology — telematics, tablets, printers, scanners and site connectivity
Maintaining accurate ticket records, asset registers and knowledge base documentation
Participating in the ICT on-call roster
Identifying recurring issues and driving the fix — process, automation or training

What you will need

Essential

Several years of experience in a helpdesk, service desk or desktop support role, working with limited supervision
Microsoft 365 platform — Demonstrable hands-on Microsoft 365 administration experience. This is a core requirement, not a nice-to-have. You should be comfortable in the M365 admin centres, Entra ID and Intune day to day
Solid Windows 11 and Microsoft endpoint troubleshooting skills
Working knowledge of networking fundamentals — DNS, DHCP, VLANs, VPN and Wi-Fi troubleshooting
Genuine customer service ability, including the patience to support non-technical users across depots and worksites
Clear written documentation skills
Willingness and availability to participate in an after-hours on-call roster
Current C-class WA driver licence
Australian work rights

Desirable

Certificate IV or Diploma in Information Technology, or relevant Microsoft certifications
PowerShell scripting for administration and automation
Experience with AI
Experience supporting ERP platforms, ideally Odoo
Exposure to transport, mining services, construction or similar operational industries
Experience supporting remote or regional sites
Familiarity with telematics or in-vehicle monitoring systems

What is on offer

A permanent role with real ownership and visible impact on the business
A small team where your work is seen and your ideas get heard
Exposure to a modern stack — Microsoft 365, Intune, Odoo, AWS, telematics and AI tooling — with support to build skills across it
Training and certification support
Free on-site parking at Osborne Park
Variety. No two days on a transport and heavy equipment fleet look the same

How to apply

Apply with your resume and a short cover letter telling us about a technical problem you solved that had a lasting impact on the business.

Applicants must have current Australian work rights. Shortlisted candidates will be required to complete a national police check.

Northfleet is an equal opportunity employer. We welcome applications from candidates of all backgrounds and strongly encourage applications from Aboriginal and Torres Strait Islander people.

Company Overview

Please visit our company website for more information

Quick Apply

Refine Your Search

ict customer support officer jobs in western australia

ICT Helpdesk Officer

ICT Customer Support Officer

ICT Customer Support Officer

Level 2 Engineer (ICT Support Officer)

Level 2 Engineer (ICT Support Officer) Geraldton

More jobs to discover

I want to receive the latest job alert for ict customer support officer in western australia

Explore jobs in more locations

Company Overview

Job Seeker Tools

Employer Tools

Browse

Stay Connected