In-Demand Passenger services manager Jobs in West Melbourne, Vic

Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Presentation skills
- Leadership
- Health insurance
- Opportunities for advancement
Workforce Coordinator
Swissport International AG —Melbourne VIC
- Part-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Paid training
- Opportunities for advancement
8d
International Terminal Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Leadership
- Communication skills
- Health insurance
- Annual leave
Area Manager, Authorised Officers
Yarra Trams —Melbourne VIC
- Customer service
- Analysis skills
- Leadership
- Parental leave
- Employee assistance program
13d
Manager Fleet Control
V/Line —Melbourne VIC
- Full-time
- Management
- Recruiting
- In-person
- Commuter assistance
- Annual leave
8d
Officer, Service Information
Yarra Trams —Melbourne VIC
- Weekend availability
- Customer service
- Microsoft Office
- Communication skills
- Parental leave
- Employee assistance program
6d
Scheduler
Gemco Rail Pty Ltd —West Melbourne VIC
- Overtime
- Hybrid work
- Management
- ERP systems
- Maintenance
- Parental leave
O.C.M.S. Project Manager
Yarra Trams —Melbourne VIC
- Contract
- Master's degree
- Parental leave
- Employee assistance program
6d
Human Resources Business Partner
Swissport International AG —Melbourne VIC
- Full-time
- Microsoft Office
- Human resources
- Recruiting
9d
Specialist – Senior Scheduler
Kinetic —Melbourne VIC
- Full-time
- Presentation skills
- Organisational skills
13d
Depot Supervisor
Gemco Rail Pty Ltd —West Melbourne VIC
- Overtime
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Parental leave
Train Examiner / Wagon Maintainer
Gemco Rail Pty Ltd —Altona VIC
- Overtime
- Hybrid work
- Organisational skills
- Communication skills
- Parental leave
Client Account Manager
SwitchCo Australia Pty Ltd —West Melbourne VIC
- $100,000 - $140,000 a year
- Full-time
- Microsoft Powerpoint
- CRM software
- Sales
Quick Apply
Director – Aviation Engineer
AECOM —Docklands VIC
- Full-time
- Hybrid work
- Construction experience
- Leadership
- Communication skills
6d
Client-Side Project Manager (Construction) - Melbourne VIC
SwitchCo Australia Pty Ltd —West Melbourne VIC
- $130,000 - $180,000 a year
- Full-time
- Engineering
- Education
- Construction experience
Quick Apply
IT Engineer - Cloud & Entra ID
Yarra Trams —Melbourne VIC
- Azure
- Microsoft Office
- Parental leave
- Employee assistance program
9d
Cloud & DevOps Engineer
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Management
- DevOps
- AWS
9d
Chef de Partie, Melbourne Airport
Delaware North —Melbourne VIC
- Rotating roster
- Hospitality
- Culinary experience
- Organisational skills

Related jobs to explore

Based on your search for passenger services manager

Hotel Services Manager
Gian Hospitality —Melbourne VIC
Qualifications: AQF Associate Degree, Advanced Diploma or Diploma in Hospitality Management or a related field, or equivalent — or a minimum of 3 years'…
$85,000 a year
Quick Apply
8d
Case Manager
Life Without Barriers —Dandenong VIC
Participate in community awareness activities to promote understanding and prevention of Forced Marriage. Full position description - Case Manager NISS FMSS -…
Up to $15,900 a year
13d

I want to receive the latest job alert for passenger services manager in west melbourne, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

passenger services manager jobs near west melbourne, vic

Passenger Services Manager

Swissport International AG -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time

Benefits

Health insurance
Opportunities for advancement
Insurance services
On-site parking

Qualifications

Management
Quality assurance
Presentation skills
Security
Leadership
Communication skills

Full Job Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

As a Passenger Service Manager at Swissport Melbourne, you will hold end to end accountability for the safe, compliant and commercially effective delivery of passenger services across a portfolio of airline clients. You will lead duty managers, supervisors and a large, rostered workforce operating in a complex 24/7 airport environment.

This is a visible hands-on leadership role. You will set the standard for the day of operations performance, build trusted relationships with airline and airport stakeholders, and ensure the operation is ready to respond decisively during peak periods, service disruptions and irregular operations

Your Impact

Own the passenger journey. Lead end-to-end delivery across check-in, document verification, gates, boarding, arrivals, connections, baggage service recovery and disrupted operations.
Lead day-of-operations performance. Maintain operational readiness, make timely decisions and coordinate closely with ramp, baggage, load control, operations control and airline teams to protect safe, compliant and on-time departures.
Deliver airline commitments. Own performance against Ground Handling Agreements, Service Level Agreements, airline procedures and scorecards, including on-time performance, departure readiness, compliance and passenger-experience measures.
Strengthen client partnerships. Act as the senior operational contact for airline clients, lead regular performance reviews and translate feedback, trends and root-cause analysis into sustainable corrective actions.
Build workforce capability. Plan roster coverage, training, leave and competency requirements; coach leaders; strengthen succession pipelines; and create clear accountability across all levels of the operation.
Champion safety, security and quality. Apply Swissport's safety management system, support a strong reporting and Just Culture, ensure compliance with aviation security and WHS requirements, and maintain audit and training readiness.
Drive commercial discipline. Manage labour productivity, overtime, controllable costs and revenue capture while balancing safety, service quality and operational resilience.
Lead a fair and accountable culture. Manage performance, grievances and conduct matters promptly and consistently, working within applicable enterprise agreements, policies and employment obligations.
Improve how we operate. Use operational data, passenger feedback and performance trends to identify risk, remove recurring service failures and embed continuous improvement.

Your Profile

You are an established aviation leader who understands the operational reality of passenger services and can move confidently between the terminal floor, airline client meetings and workforce-performance conversations.

Essential aviation experience. Recent, demonstrated management experience leading airport passenger services for an airline or ground handling provider in a complex commercial airport.
Passenger operations expertise. Strong knowledge of check-in, departure control systems, travel-document and boarding requirements, arrivals, transfers, baggage service recovery and irregular operations.
Large-team leadership. A proven record of leading Supervisors and sizeable multi-shift workforces, with experience in coaching, performance management, engagement and talent development.
Operational judgement. The ability to remain composed, visible and decisive during delays, cancellations, system issues, resource constraints and other time-critical operational events.
Airline client management. Experience managing airline relationships, performance scorecards, SLAs or Ground Handling Agreements, with confidence presenting performance outcomes and recovery plans.
Safety and compliance leadership. A practical understanding of aviation safety, security, quality assurance, regulatory training and audit requirements.
Workforce and commercial capability. Strong workforce-planning, rostering and cost-management skills, together with experience applying enterprise agreements in an operational environment.
Influence and communication. Credible written and verbal communication skills, strong stakeholder judgement and the ability to build alignment across airline, airport and internal teams.

What we offer

Permanent Full-Time position.
Flare HR Benefits (e.g Novated Leasing, Medical Insurance Discounts and much more)
On-site employee parking available.
Opportunities for career advancement.
Accrual of annual and personal leave.
Comprehensive training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Apply Now

Refine Your Search

passenger services manager jobs in west melbourne, vic

Passenger Services Manager

Workforce Coordinator

International Terminal Manager

Area Manager, Authorised Officers

Manager Fleet Control

Officer, Service Information

Scheduler

O.C.M.S. Project Manager

Human Resources Business Partner

Specialist – Senior Scheduler

Depot Supervisor

Train Examiner / Wagon Maintainer

Client Account Manager

Director – Aviation Engineer

Client-Side Project Manager (Construction) - Melbourne VIC

IT Engineer - Cloud & Entra ID

Cloud & DevOps Engineer

Chef de Partie, Melbourne Airport

Related jobs to explore

I want to receive the latest job alert for passenger services manager in west melbourne, vic

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected