In-Demand Lead, systems diagnostics engineering Jobs in Victoria

Lead, Systems Diagnostics Engineering
Tesla —Cremorne VIC
- Full-time
- CRM software
- Management
- Computer Science
Engineering Team Leader (EOI)
Siemens —Melbourne VIC
- Full-time
- Hybrid work
8d
Deployed Product Manager, Health Systems
Heidi —Melbourne VIC
- $170,000 - $220,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- EMR systems
- AI
- Work from home
- Parental leave
Engineering Technologist
Pryde Measurement —North Melbourne VIC
- $80,000 - $85,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
Quick Apply
6d
Project Manager – Team Lead
Ethnolink Pty Ltd —Cremorne VIC
- $83,000 - $88,000 a year
- Full-time
- Management
- Budgeting
- In-person
Quick Apply
3d
Data Scientist – Algorithms & Data Analytics
IND Technology —Melbourne VIC
- $110,000 - $120,000 a year
- Full-time
- Doctoral degree
- Data analysis skills
- Research
- Work from home
- Gym membership
Quick Apply
3d
Field Services Team Lead-VIC/TAS
Unisys —Melbourne VIC
- Full-time
Mechanical Engineering Technician – Microtunnelling Operations
Edge Underground Australia —Melbourne VIC
- $70,000 - $80,000 a year
- Full-time
- Heavy equipment operation
- Analysis skills
- In-person
Quick Apply
13d
Native Vegetation Team Leader
Green by Nature AU —Port Melbourne VIC
- Full-time
- Management
- Maintenance
- Supervising experience
- Fuel card
Electrical Engineering - Graduate
CSE Global —Port Melbourne VIC
- Full-time
- Laboratory
- Electrical experience
- Leadership
Quick Apply
7d
Engineering Team Lead
carsales —Melbourne VIC
- Full-time
- Hybrid work
- Leadership
- Parental leave
Quick Apply
13d
Team Leader - Learning and Development
State Revenue Office —Victoria
- $128,635 - $140,849 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
8d
Technical Team Lead (React/Node)
ELMO Software Pty Ltd —Melbourne VIC
- Full-time
- Hybrid work
- APIs
- AI
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Director, Software Engineering (Mount Waverley)
Leica Biosystems —Mount Waverley VIC
- Full-time
- Computer Science
- Bachelor's degree
- Agile
- Annual leave
Field Service Engineer - Laboratory Diagnostics
Siemens Healthineers —Melbourne VIC
- Full-time
Field Team Lead – Activations, Events & Execution
Stanley Black & Decker —Melbourne VIC
- Full-time
- Salesforce
- Communication skills
- Parental leave
Technical Writer, Residential Energy
Tesla —Cremorne VIC
- Full-time
- Management
- No degree
- SharePoint
Technical Team Leader
Vix Technology —Melbourne VIC
- $140,000 - $150,000 a year
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Engineering
Quick Apply
Project Commissioning Lead
Aggreko —Braeside VIC
- Full-time
- Electrical experience
Native Vegetation Team Leader
Green by Nature —Port Melbourne VIC
- Full-time
- Management
- Maintenance
- Supervising experience
- Fuel card
6d

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Lead, Systems Diagnostics Engineering

Tesla -
Cremorne VIC

Apply Now

Job Details

Full-time

Qualifications

Jira
CRM software
TCP
Management
Computer Science
Customer service
Commercial electrician experience
Engineering
System architecture
Command line
Electrical engineering
Technical support
Electrical experience
Bachelor's degree
SSH
Communication skills
Editing

Full Job Description

What to Expect

Lead the Residential Systems Diagnostics Engineering (SDE) team and utilizes critical thinking and profound product knowledge to provide best in class, engineer-level support for Tesla’s solar, storage, home charging products, and energy applications (Virtual Power Plant, Vehicle to Load, Etc.). The primary focus of this role is to provide direct and indirect support to internal technical, engineering, and field service teams via group and individual contact platforms, case management platforms and email. Concerns and projects that find their way to Systems Diagnostics team range from medium to very high complexity, and require substantial knowledge, thought and creativity to solve. Team members will identify and initiate projects to improve efficiency through the full service ops stack and supporting High Impact, highly technical workstreams like supporting deployment of assets for disaster relief, humanitarian efforts, emergency event response, containment campaigns, data analysis for campaigns, New Product Introductions Piloting and launch, Technical Writing, Auto ticketing & Automation, User Acceptance Testing, Training & Tooling.

This role is for experienced engineering-minded individuals who find great satisfaction in learning and overcoming technically challenging situations. Team members will need to be able to work and focus on highly detailed problems and edge cases while simultaneously understanding the larger picture and organization’s objectives. This role is responsible for making decisions in asset disposition and judgment calls to balance service ops needs, customer satisfaction, B2B relationships, and Service Engineering needs. Candidates will be expected to comfortably and efficiently flow through most types of Service ops situations with the character and ability to lead technical program initiatives. Candidates for this role will become true subject matter experts (SME) in multiple areas and will utilize this skillset to contribute towards technical documentation, organizational initiatives, addressing our most technically difficult escalations and participating as a Systems Diagnostics Engineering stakeholder to support product and feature changes & launches.

This is an exciting, fast-paced and rewarding role, and a fantastic opportunity to dig deep into our innovative products while collaborating with some of the most talented people in the world!

What You'll Do

Work through group-based ticketing queues while managing individual workload
Work VIP & Corporate white glove escalations to satisfy high risk requirements of high-risk cases
Acknowledge urgent emails from various internal technical and engineering teams
Respond to live help requests from technical teams via chat platforms
Follow best practices in case handling, follow-up, and documenting interactions and work performed with great detail
Become highly knowledgeable in the technical operation and complexities of Tesla’s energy products
Become a subject matter expert (SME) in multiple supported products and categories
Address critical escalations related to fields of expertise with precision
Contribute towards specialty projects and initiatives with other technical and engineering teams
Upload, modify and run scripts on fleet devices
Lightly manage projects as a key Tier 2 stakeholder in organizational initiatives
Generate feedback to escalating teams and lead upskilling sessions
Identify and track emerging issues collecting samples for Engineering, Software, Product Teams JIRA
Manage initiatives and identify supporting tasks for completion through sprint planning
Build and Present content for various audiences and use cases (training, performance, new failure)
Work with tooling teams to drive improvements representing and soliciting feedback for the user experience
Understand and troubleshoot proprietary power electronics systems and their supporting components
Read and understand single-line diagrams as they pertain to PV and storage systems as well as load and meter component placement
Utilize command line interface to connect to devices, download logs and edit text files (Linux, SSH, SCP, VI)
Review operational logs in proprietary and non-proprietary applications
Review software logs either locally or remotely via command line interface
Collaborate with engineering teams to assist in root cause analysis (RCA) efforts
Identify trending issues, collect information and report findings to leadership and engineering teams
Facilitate and deliver training content in upskilling sessions internally and externally
Identify process and knowledge gaps and submit feedback that leads to better training and resources

What You'll Bring

Bachelor's degree in a technical, engineering or computer science field, or a minimum of 4+ years’ experience in a Technical Support Engineer role.
Ability to independently make decisions and solve problems with limited direction.
Outstanding written and verbal interpersonal communication skills.
Experience and understanding of customer service, technical support and engineering environments.
Experience with CRM, ticketing and bug-tracking systems.
Ability to document interactions and steps clearly, accurately and with detail.
Ability to prioritize workflows effectively according to multiple criteria.
Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices and components.
Experience troubleshooting metering and communications issues involving many variables.
Experience using Linux or other terminal/command line interface for various tasks.
Knowledge and experience using SSH, secure copy and VI or VIM for text editing.
Understanding of commercial electrical metering, energy flow, power factor, and phase rotation.
Strong knowledge of OSI and TCP/IP networking concepts with practical experience in troubleshooting networking equipment and configurations.
Understanding of State Machines and a high-level understanding of systems architecture
Electrical engineering knowledge and/or experience is a plus.
People management experience is a plus.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Apply Now

Refine Your Search

lead, systems diagnostics engineering jobs in victoria

Lead, Systems Diagnostics Engineering

Engineering Team Leader (EOI)

Deployed Product Manager, Health Systems

Engineering Technologist

Project Manager – Team Lead

Data Scientist – Algorithms & Data Analytics

Field Services Team Lead-VIC/TAS

Mechanical Engineering Technician – Microtunnelling Operations

Native Vegetation Team Leader

Electrical Engineering - Graduate

Engineering Team Lead

Team Leader - Learning and Development

Technical Team Lead (React/Node)

Director, Software Engineering (Mount Waverley)

Field Service Engineer - Laboratory Diagnostics

Field Team Lead – Activations, Events & Execution

Technical Writer, Residential Energy

Technical Team Leader

Project Commissioning Lead

Native Vegetation Team Leader

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