Lead the Residential Systems Diagnostics Engineering (SDE) team and utilizes critical thinking and profound product knowledge to provide best in class, engineer-level support for Tesla’s solar, storage, home charging products, and energy applications (Virtual Power Plant, Vehicle to Load, Etc.). The primary focus of this role is to provide direct and indirect support to internal technical, engineering, and field service teams via group and individual contact platforms, case management platforms and email. Concerns and projects that find their way to Systems Diagnostics team range from medium to very high complexity, and require substantial knowledge, thought and creativity to solve. Team members will identify and initiate projects to improve efficiency through the full service ops stack and supporting High Impact, highly technical workstreams like supporting deployment of assets for disaster relief, humanitarian efforts, emergency event response, containment campaigns, data analysis for campaigns, New Product Introductions Piloting and launch, Technical Writing, Auto ticketing & Automation, User Acceptance Testing, Training & Tooling.
This role is for experienced engineering-minded individuals who find great satisfaction in learning and overcoming technically challenging situations. Team members will need to be able to work and focus on highly detailed problems and edge cases while simultaneously understanding the larger picture and organization’s objectives. This role is responsible for making decisions in asset disposition and judgment calls to balance service ops needs, customer satisfaction, B2B relationships, and Service Engineering needs. Candidates will be expected to comfortably and efficiently flow through most types of Service ops situations with the character and ability to lead technical program initiatives. Candidates for this role will become true subject matter experts (SME) in multiple areas and will utilize this skillset to contribute towards technical documentation, organizational initiatives, addressing our most technically difficult escalations and participating as a Systems Diagnostics Engineering stakeholder to support product and feature changes & launches.
This is an exciting, fast-paced and rewarding role, and a fantastic opportunity to dig deep into our innovative products while collaborating with some of the most talented people in the world!
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
