What to Expect
Tesla is seeking a Technical Writer to join the Residential Energy Team in Melbourne. In this role, you will manage the knowledge base for residential products, focusing on process, software, and product content for an internal audience.
As a technical writer supporting business operations, you will develop a strong understanding of how Tesla's energy business runs and how it interacts with various internal software systems. By using in-house tools, partnering with project and program managers across service, quality, and design, and collaborating with the diagnostics, training, and technical operations teams, you will help drive the growth and acceleration of products such as Powerwall and Wall Connector.
What You'll Do-
Collaborate with subject matter experts to build strong working relationships and gather information
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Understand business processes and systems, and communicate them clearly to non-technical audiences
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Validate information for accuracy and follow a routing and review process for document approval
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Translate verbal and observational input into concise written procedures that convey concepts and instructions effectively
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Edit content to a style guide and enforce organizational standards
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Optimize content for AI parsing by applying consistent structure, adding metadata, and keeping content up to date
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Migrate content to new templates and knowledge management systems
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Manage tasks and information flow using collaboration software such as JIRA, SharePoint, and custom databases
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Degree in English, Technical/Professional Writing, Communications, or equivalent experience
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2+ years of technical writing experience in a high-tech environment working with technical subject matter experts, or in a similar product-focused role
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Experience creating process documentation that clearly communicates concepts, ideas, and instructions
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Experience using AI applications at work or in daily life, with curiosity about leveraging and improving them
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A positive outlook and flexibility toward frequent change and mid-project priority shifts
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Familiarity or experience with SharePoint, HTML, XML, and DITA
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Ability to manage multiple documentation projects under tight deadlines and competing demands while following established processes
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Experience creating visual content that supports the text, such as taking and editing photographs to add callouts and zoom-ins, and/or pulling images from engineering databases
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
